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Asm Research Jobs in Indiana (NOW HIRING)

Legends Global

Customer Service Representative

Indianapolis, IN · On-site

$15.25 - $20.75/hr

ASM Global, the world leader in venue management and live event production, oversees 350+ iconic ... Identify, research, and resolve customer issues. * Cross-sell and up-sell customers by recommending ...

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How much do asm research jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for asm research in Indiana is $20.85, according to ZipRecruiter salary data. Most workers in this role earn between $17.60 and $24.23 per hour, depending on experience, location, and employer.

What is ASM Research?

ASM Research is an information solutions provider that specializes in delivering technology and consulting services primarily to government clients, including the Department of Defense and other federal agencies. Their expertise includes systems integration, application development, cybersecurity, and data analytics. ASM Research supports mission-critical programs by developing customized solutions that improve organizational efficiency and decision-making. The company is known for its focus on healthcare IT, human capital management, and enterprise IT modernization.

What are the key skills and qualifications needed to thrive as an ASM Research analyst?

To thrive as an ASM Research Analyst, you need strong analytical skills, attention to detail, and a relevant degree in fields such as computer science, information systems, or engineering. Familiarity with data analysis tools, research methodologies, and project management software is typically required, along with potential security clearances depending on the projects. Exceptional problem-solving abilities, collaboration, and effective communication are vital soft skills for success in this role. These skills and qualifications ensure accurate research outcomes, efficient project execution, and effective teamwork in complex, data-driven environments.

What are some common challenges faced by professionals in ASM Research roles, and how can they be addressed?

Professionals working in ASM Research roles often deal with complex data sets and must ensure accuracy and compliance with stringent client and regulatory requirements. They may face challenges such as rapidly changing project priorities, tight deadlines, and the need to collaborate across multidisciplinary teams. To address these challenges, effective communication, strong project management skills, and a proactive approach to learning new technologies are essential. Building relationships with colleagues and seeking mentorship within the organization can also help navigate complex projects and foster career growth.

What is the difference between Asm Research vs Assembler?

AspectAsm ResearchAssembler
Required CredentialsHigh school diploma or equivalent; some roles may require technical certificationsHigh school diploma or equivalent; technical certifications beneficial
Work EnvironmentLaboratories, research facilities, or manufacturing settingsManufacturing plants, production lines, or assembly stations
Industry UsageResearch and development, electronics, aerospaceElectronics manufacturing, automotive, consumer electronics
Job FocusDesign, testing, and development of electronic componentsAssembling and installing electronic parts and devices

While both Asm Research and Assembler roles involve working with electronic components, Asm Research focuses on designing and testing new electronic systems, often in labs or R&D settings. In contrast, Assembler roles are primarily hands-on, involving the physical assembly of electronic products on manufacturing lines. The skills and credentials overlap, but their work environments and job objectives differ significantly.

Is ASM Research a good place to work?

ASM Research is known for providing government contracting services with a focus on technology and healthcare solutions. Employees often cite a collaborative environment and opportunities for professional development, though experiences can vary by role and location.

What does ASM Research do?

ASM Research is a company that provides information technology and healthcare solutions, often supporting government agencies. Employees in related roles may work on software development, data analysis, or system implementation, utilizing skills in IT, healthcare, and project management. The company typically requires security clearances and offers a collaborative work environment.

What are popular job titles related to Asm Research jobs in Indiana?

For Asm Research jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Asm Research jobs in Indiana look for?

The top searched job categories for Asm Research jobs in Indiana are:

What cities in Indiana are hiring for Asm Research jobs?

Cities in Indiana with the most Asm Research job openings:

Asm Research jobs near you
Infographic showing various Asm Research job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 88% Full Time, 10% Part Time, and 1% Contract. Highlights an 77% Physical, 5% Hybrid, and 18% Remote job distribution, with an average salary of $43,364 per year, or $20.8 per hour.

Customer Service Lead (SDL Leadership)

ASM Research, An Accenture Federal Services Company

Indianapolis, IN • On-site

Other

Re-posted 13 days ago

Job description

Position Overview

The Customer Service Lead (SDL Leadership) is responsible for overseeing service desk operations, ensuring high-quality end-user support, and leading a team of support specialists in delivering timely and effective technical assistance. This role serves as a key escalation point, drives continuous improvement in service delivery, and ensures alignment with organizational service level objectives.

Key Responsibilities

  • Lead daily operations of the service desk, ensuring timely resolution of user issues and adherence to SLAs.

  • Supervise, mentor, and support a team of customer service and technical support staff.

  • Act as the primary escalation point for complex or high-priority incidents.

  • Monitor performance metrics and implement process improvements to enhance service quality and efficiency.

  • Coordinate with IT teams, stakeholders, and leadership to align support services with business needs.

  • Develop and maintain documentation, knowledge base articles, and standard operating procedures.

  • Conduct performance evaluations and provide coaching to team members.

  • Support workforce planning, scheduling, and workload distribution.

Required Qualifications

  • Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).

  • 7+ years of experience in IT support or service desk environments.

  • 2+ years of leadership or supervisory experience.

  • Strong knowledge of service desk tools, ticketing systems, and ITIL practices.

  • Excellent problem-solving, communication, and customer service skills.

  • Ability to manage multiple priorities in a fast-paced environment.

  • Secret Security Clearance

Preferred Qualifications

  • ITIL certification (Foundation or higher).

  • Experience in federal or government contract environments.

  • Familiarity with enterprise systems, cloud environments, and cybersecurity best practices.

  • Experience implementing service improvement initiatives or process optimization.

  • Strong analytical and reporting skills.

Compensation Ranges

Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.

Physical Requirements

The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.

Disclaimer

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

$67,900 - $180,000

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

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