Arrow Capital Jobs (NOW HIRING)

Your success is a train ride away!
As we move America's workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.
Are you ready to join our team?
Our values of 'Do the Right Thing, Excel Together and Put Customers First' are at the heart of what matters most to us, and our Core Capabilities, 'Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security' are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.
This position can be based out of Washington DC or Wilmington, DE
Job Summary
The Senior Director of Operations Planning leads Operations' involvement in the service planning process. The incumbent is responsible for maximizing asset utilization without violating operational parameters that jeopardize on-time performance or cause service cancellations due to equipment shortages. Works closely with Operations leadership to maximize asset availability efficiently and is responsible for developing and executing decommissioning plans to retire legacy fleets as new fleets are acquired to minimize maintenance costs without jeopardizing continuity of service. This position is the focal point within Operations for the service planning process while also identifying ways to improve productivity. The incumbent collaborates closely with Sr. Dir. Workforce Planning and Sr. Dir. Operations Research to optimize Operations resource allocation and ensure that any constraints identified during the planning process are continually challenged to find cost-effective solutions that mitigate those constraints.
Essential Functions
• Leads strategic planning for network-wide operational capacity, ensuring readiness for future service demands and capital projects
• Delivers strategic, high-fidelity written assessments of operational capacity and constraints relative to service planning proposals, meeting required deadlines and identifying resources needed to support the proposal (fleet, workforce, maintenance facility capacity, terminal capacity, etc.)
• Streamlines and standardizes processes and data-driven tools used to develop capacity assessments, accelerating responses while providing Operations leadership with transparent oversight to maintain alignment with primary objectives (safety, financial performance, and reliability)
• Works closely with Operations Research and DT to build long-term, advanced analytical tools and applications that maximize automation of capacity and constraint assessments
• Represents Operations in interdepartmental processes (with Capital Delivery and Commercial) to align infrastructure maintenance outage plans with service plans
• Develops initiatives in partnership with Operations VPs to address capacity limitations on the critical path to support service planning proposals
• Other duties as required or assigned
Minimum Qualifications
• Bachelor's Degree or equivalent combination of education, training and/or relevant experience. Plus 13 years of prior relevant work experience.
Preferred Qualifications
• Bachelor's Degree or equivalent combination of education, training and/or relevant experience. Plus 15 years of relevant work experience.
Knowledge, Skills, and Abilities
• Extensive knowledge of Amtrak and Host Railroad operations, route structure, operating rules including hours of service and FRA mandated guidelines.
• Expertise in fleet asset deployment, maintenance, rotation, and decommissioning strategies.
• Leadership experience managing a transportation network and the logistics involved in positioning fleet and crews to deliver service safely and consistently.
• Proficiency with Amtrak systems (ARROW, LMS, ILMS) and workforce management.
• Strong understanding of regulatory requirements and collective bargaining agreements; experience engaging labor leadership.
• Proven leadership in behavior-based safety culture, with strong decision-making and organizational skills.
• Effective communicator with advanced writing, presentation, and interpersonal skills; adept at issue escalation.
• Technical proficiency in Tableau, Salesforce, Word, Excel, and PowerPoint.
The salary/hourly range is $187,500.00 - $242,892.00. Pay is based on several factors including but not limited to education, work experience, certifications, etc. Depending on an employee's assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee's base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position.
Health and WellbeingFinancial and RetirementWork and Family Life SupportHealth, Dental, and Vision Insurance401K with Employer MatchGenerous Paid Time Off Wellness ProgramsRailroad Retirement BenefitsPaid Caregiving Days and Backup CareHealth Savings AccountPublic Service Student Loan ForgivenessFertility and Family Building BenefitsNo-cost Personal Health AdvocateStudent Loan AssistanceAdoption and Surrogacy AssistanceMedical Plan Opt-out CreditTuition and Education ReimbursementPaid Family Leave Life InsuranceRail Pass Privileges Short- and Long-term Disability InsuranceEmployee Assistance Program No-cost Financial Advisor SessionsCommuter and Flexible Spending Accounts
Learn more about our benefits offerings here.
Requisition ID:166632
Work Arrangement:06-Onsite 4/5 Days Click here for more information about work arrangements at Amtrak.
Relocation Offered:No
Travel Requirements:Up to 25%
You power our progress through your performance.
We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions.
Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen.
Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law.
In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.
In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. §1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses.
Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.
Amtrak is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race/color, to include traits historically associated with race, including but not limited to, hair texture and hairstyles such as braids, locks and twists, religion, sex (including pregnancy, childbirth and related conditions, such as lactation), national origin/ethnicity, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.