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Arlon Jobs (NOW HIRING)

Arlon Graphics

Customer Service Representative

San Antonio, TX · On-site

$14.50 - $19.75/hr

Customer Service Representative Arlon Innovations manufactures structural adhesive tapes, flexible insulation laminates and pressure sensitive adhesive tapes optimized for function and form. The ...

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Arlon information

What is an Arlon?

Arlon jobs typically refer to positions at Arlon, a company known for manufacturing high-performance materials such as laminates and adhesives for the electronics, automotive, and industrial markets. Employees may work in roles ranging from engineering and research to production, quality control, and sales. These jobs often require technical skills and experience in materials science or manufacturing. Working at Arlon can offer opportunities for growth in a specialized and innovative industry.

What are the key skills and qualifications needed to thrive as an Arlon?

I'm sorry, but 'Arlon' is not recognized as a real-world professional occupation, so I cannot provide a relevant answer.

What are the common challenges faced by professionals working at Arlon, and how can applicants prepare to address them?

Professionals at Arlon often navigate the challenges of working in a dynamic, fast-paced environment where adaptability and proactive communication are key. Team members frequently collaborate across departments, requiring strong interpersonal skills and the ability to manage multiple priorities simultaneously. Applicants can prepare by demonstrating their experience in cross-functional teamwork and showcasing their problem-solving abilities, as these are highly valued at Arlon. Staying organized and being open to learning new systems or processes will also help ensure a smooth transition into the role.

What is the difference between Arlon vs Laminator?

AspectArlonLaminator
Primary RoleManufactures and supplies flexible substrates and films for various industriesApplies laminates or films onto surfaces or products
Work EnvironmentManufacturing plants, industrial settingsPrinting shops, industrial or commercial settings
Required CertificationsMay require manufacturing or safety certificationsOften requires training in lamination techniques and safety
Industry UsageUsed in electronics, signage, and graphic artsUsed in printing, packaging, and signage industries

While Arlon focuses on producing flexible substrates and films, Laminators specialize in applying these materials onto surfaces. Both roles are essential in industries like signage and electronics, but they differ in responsibilities and work environments.

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Arlon jobs near you
Infographic showing various Arlon job openings in the United States as of August 2026, with employment types broken down into 67% Full Time, and 33% Temporary. Highlights an 100% In-person job distribution.

Customer Service Representative

Arlon Graphics LLC

Placentia, CA • On-site

$22 - $26/hr

Full-time

Re-posted 6 days ago

Job description

Company Profile
Arlon Graphics, LLC is a cast vinyl manufacturing company in the business of creating innovative material for visual expression. Founded in 1958, Arlon Graphics manufactures and markets high-quality pressure-sensitive materials for the fleet, architectural, digital imaging, and signage markets. Through more than 180 distribution partners across the globe, a growing number of strategically-positioned sales offices and warehouses, and customer-centric operations, Arlon is recognized as a global leader in graphic films. Join the Arlon Graphics conversation and follow us at @arlongraphics on Facebook, Instagram, Twitter, and LinkedIn. For more information, visit arlon.com.
Position Overview
The Customer Service Representative position is an entry-level role that engages with customers on behalf of Arlon. Basic duties include answering phone calls, emails, and chats from customers and participating in meetings with Customer Service or other internal teams (to discover new communication tactics and maintain expert knowledge about company products and services).
A Customer Success Representative will also assist with customer quality and service claims, and processing orders and returns. Position support involves items such as, but not limited to, data entry (sales orders, quality, and service claims) and the creation of shipping labels, sales, and marketing sample orders.
ON SITE/HYBRID in PLACENTIA, CA. Local candidates only.
Responsibilities
  • Serve as the first point of contact for customers via phone, email, live chat, and CRM systems in a customer-friendly and professional manner.
  • Provide prompt, professional, and courteous assistance regarding orders, pricing, product information, and availability.
  • Maintain a high level of product knowledge to effectively address customer inquiries and recommend appropriate solutions.
  • Must be able to multitask efficiently while prioritizing high-impact tasks.
  • Collaborate with the Customer Account Managers to offer support as needed.
  • Crosstrain as the Fleet/OEM and Australia Region backup support
  • Assist in managing the quote process in HubSpot and in SAP
  • Process customer orders accurately and efficiently in SAP, ensuring correct pricing, terms, and shipping instructions.
  • Monitor order status and proactively communicate updates or potential delays to customers and sales representatives.
  • Coordinate with production and logistics to ensure on-time order fulfillment.
  • Investigate and resolve order discrepancies, shipping issues, or product complaints in collaboration with Quality Assurance and Sales.
  • Initiate and manage claims in SAP for credits, returns, or replacements when applicable.
  • Follow up with customers to confirm resolution and satisfaction.
  • Partner with Regional Sales Managers and internal departments to support customer needs and special projects.
  • Provide feedback and insights to internal teams regarding recurring issues, customer trends, or process improvements.
  • Assist with Conexiom (order automation) exceptions and account updates.

Targets/Goals
  • Achieve the performance objectives established by the Customer Service Manager to support operational excellence and customer satisfaction.
  • Manage an average of 30% of incoming emails inquiries from customers, sales managers and other internal departments.
  • Process approximately 50% of all domestic sales orders, claims, and sample requests received daily.
  • Maintain a high level of accuracy in order entry, with zero to minimal monthly errors as defined by the Customer Service Manager.
  • Effectively manage open claim reports
  • Handle an average of 25 inbound customer calls per day while maintaining professional and efficient communication.

Requirements
  • High School diploma or GED
  • Min. 2 years of relevant experience delivering client-focused solutions via phone, email, and chat.
  • Strong communication skills (listening, verbal, written, interpersonal)
  • Microsoft Office ®, specifically Word and Excel, at a basic proficiency level
  • Local candidates only.

Nice to Have
  • SAP/ ERP system experience
  • Hub Spot/CRM experience
  • Bilingual Spanish

Pay Transparency
The current pay rate for this position is between $22.00 - $26.00 per hour. Rate of pay will depend on factors such as market conditions and location, job-related knowledge and skills, education, training and experience. If hired, employment will be at will. The Company reserves the right to modify pay, as well as any other discretionary payment or compensation program, at any time.
EEO Statement
Arlon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex, national origin, disability, protected veteran status, or any other protected status in accordance with all applicable laws.

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