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Work Shift

Work Day(s)

Shift Start Time

Children's is one of the nation's leading children's hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We're committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children's.

Experience

• Experience in a hospital
• Experience answering multiple phone lines
• Experience with computers

Preferred Qualifications

• Experience in radiology clerical
• Some college
• Experience in radiology or release of information/electronic medical records systems

Education

• High school diploma or equivalent

Certification Summary

• No professional certifications required

Knowledge, Skills, and Abilities

• Demonstrated listening and clarification skills, data entry skills, and attention for detail to deal with a high-volume workload
• Demonstrated skills in assessing workloads, prioritizing, and working well under pressure to meet customer needs
• Demonstrated interpersonal skills to interact positively and productively with a variety of personnel within the hospital and community
• Ability to demonstrate excellent customer service skills with families, physicians, and staff
• Knowledge of medical terminology

Job Responsibilities

• Acts as expert in using Centricity picture archiving and communication system by understanding the relationship between order and images as well as worklists and functions.
• Analyzes radiology systems to identify any designated deficiencies and resolves order and image deficiencies in Epic Radiant, electronic medical record, picture archiving and communication system, and/or voice recognition databases.
• Ensures all completed radiology orders are dictated and signed by Radiologist.
• Ensures all images are linked to proper order in picture archiving and communication system.
• Understands impact on images when using reject and unrejected functions.
• Maintains department master patient index database(s).
• Ensures data integrity and patient identifiers are consistent between computer systems that comprise the patient health record.
• Coordinates activities to ensure medical records merges are completed and patient identifier data is accurate in all systems that comprise the electronic medical record (e.g., ADT, Epic, ChartMaxx).
• Performs proper patient merging of duplicate patient records in picture archiving and communication system and creates patient records in picture archiving and communication system when necessary.
• Assesses film and CD/DVD image sequences.
• Determines when media arrives with DICOM or other types of images.
• Uses proper technique to import outside images from CD/DVD or film and ensures they match to an appropriate order in picture archiving and communication system.
• Completes processing for an outside consult examination order.
• Manages electronic result fax queue and ensures faxes are transmitted to appropriate recipient.
• Works with Credentialing to maintain correct physician fax numbers.
• Provides authorized customers with needed information, such as film, image CD, and faxed or mailed results.
• Works with legal firms to obtain reimbursement for film distribution.
• Monitors image archive and retrieves queues and works with vendors to resolve issues.
• Greets and assists physicians, other medical staff, and patient families entering department and provides assistance as needed in accessing electronic or paper medical records.
• Assists physicians in clarifying deficiencies, answering questions, addressing physicians and residents, and following up on issues to ensure completion and good customer service.
• Ensures reading room phone line is always covered and answers incoming phone lines using customer service skills.
• Greets all visitors in work area and provides appropriate assistance.
• Communicates to calling party if transfer is needed, to whom caller is being transferred, and provides caller information to transferring party.
• Interacts with customers and team members with respect, courtesy, and compassion and presents a cooperative and helpful attitude at all times to internal and external customers and coworkers.
• Possesses knowledge of protected health information, including federal/state regulations.
• Serves as liaison between Health Information Services, Patient Access, Information Systems & Technology, and clinical areas to resolve patient identifier issues.
• Enters data and prepares logs for monthly statistics reports.
• Executes reports and maintains statistics to manage daily activities.
• Participates effectively as a self-directed team member.

Children's Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law.