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How much do arch telecom jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for arch telecom in the United States is $25.05, according to ZipRecruiter salary data. Most workers in this role earn between $22.60 and $30.05 per hour, depending on experience, location, and employer.

What is an Arch Telecom?

An Arch Telecom job typically involves working in the wireless retail industry as a sales associate, manager, or customer service representative. Employees are responsible for assisting customers with mobile devices, service plans, and technical support, often in partnership with major carriers like T-Mobile. Roles may also include meeting sales targets, maintaining store operations, and providing excellent customer service. Arch Telecom offers opportunities for career growth, competitive pay, and commissions based on sales performance.

What does a typical day look like for a Wireless Retail Sales Associate at Arch Telecom?

A typical day for a Wireless Retail Sales Associate at Arch Telecom involves greeting customers, identifying their mobile needs, presenting solutions, and completing sales transactions. You’ll frequently interact with a variety of customers, educate them on the latest T-Mobile products and promotions, and assist with account services. Teamwork is key, as associates support one another to achieve store goals and maintain high standards for customer satisfaction. You will also participate in ongoing product training and may handle inventory or store merchandising tasks. This dynamic environment is ideal for individuals who enjoy engaging with people and working toward shared performance targets.

What are the key skills and qualifications needed to thrive in the Arch Telecom position, and why are they important?

To thrive at Arch Telecom, which is a leading wireless retail partner for T-Mobile, you typically need strong sales abilities, product knowledge in wireless technology, and at least a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management platforms, and, sometimes, wireless carrier certification programs is important. Exceptional interpersonal skills, active listening, and the ability to deliver outstanding customer service help you excel in this environment. These skills and qualities are crucial for consistently meeting sales targets, building rapport with customers, and fostering a positive store experience.

Is Arch Telecom a good company to work for?

Arch Telecom is a retail wireless service provider that offers sales and customer support roles. Employee reviews indicate mixed experiences, with some noting opportunities for advancement and others citing management and work environment concerns. As with any company, individual experiences may vary based on location and role.

What does Arch Telecom do?

Arch Telecom is a retail wireless provider that sells mobile phones, plans, and accessories, often through authorized dealer locations. Employees in this role typically assist customers with device setup, plan selection, and troubleshooting, requiring good communication skills and knowledge of wireless technology.

What is the dress code for Arch Telecom?

For a role at Arch Telecom, employees are typically expected to wear business casual attire, which includes neat, professional clothing suitable for customer interactions and team environments. Uniforms or specific dress codes may apply depending on the position, and employees should adhere to any company policies or guidelines provided during onboarding.
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Arch Telecom jobs near you
Infographic showing various Arch Telecom job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 7% Part Time, 4% Contract, and 1% Nights. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $52,104 per year, or $25.1 per hour.

Wireless Retail Associate Manager HANOVER | Carlisle St

Arch Telecom

Hanover, PA

$12 - $14/mo

Full-time

Medical

Posted 4 days ago

Job description

We’re a national Wireless Preferred Retailer for the #1 Mobile provider in the country, with 200+ retail stores across the U.S. Since ‘93, we’ve been providing superior service and quality wireless products featuring the latest in technology. As a recognized leader in the wireless retail industry, we consistently deliver the solutions and service our customer’s demand! 

Arch Telecom’s Retail Associate Managers (RAM) work as part of a Retail Team to bring the brand to life. They live and breathe the brand and Arch Telecom’s Core Values.   Our RAMs are brand ambassadors, they create energy and excitement around our products and services. They thrive in a fast-paced fun environment where customer needs are their first focus. They immerse themselves in meaningful connections with our customers by building new and deepening existing relationships. They continuously work to build expertise in uncovering our customers’ needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where you will be expected to work with your team to build required skills as well as assist the Retail Store Manager in all operational duties.

What you'll do in your role?

Learn and build proficiency in customer service, while concurrently providing a best in class customer experience and building loyalty by:

  • Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store
  • Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.
  • Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to up and coming Internet of Things (IOT) devices.
  • Guide your customers through their purchasing experience thoughtful questions, informative answers and sharing your expertise.
  • Assist Retail Store Manager is daily operations and coaching.

Become proficient in the use of digital tools designed to enhance interactions and onboarding to actively demonstrate:

  • How our ever-expanding coverage stacks up in our customer’s neighborhood, providing them with a lightning fast LTE network!
  • Why plans and services will let our customers live unlimited, feel the love, stay connected and go further.
  • How we’re redefining how wireless is done, down to device and account inspection, review and troubleshooting.

Complete training on in-store experience, new skills and processes, knowledge of systems and reference resources.

Build relationships with and partner with employees across channels, including business and customer service to:

  • Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.
  • Successfully identify and handoff small business leads.
  • Develop strong peer relationships where we are all accountable for the company’s success.
  • Be willing to have a good time while providing first class customer experience 

The ideal candidate will bring:

  • Leadership!
  • Competitive drive and demonstrates the confidence to succeed in a fast-paced sales environment.
  • Willingness to lead your team, sharing best practices, while serving customers and providing resolutions to issues.
  • Being effective with operational, financial and performance management.
  • Amazing communication skills, to your team and customers.
  • Prior wireless sales experience.

What’s in it for you?

  • Employee Stock Ownership Program (ESOP)
  • Competitive hourly pay
  • Bonus earnings
  • Automatic raises when reaching attainable milestones
  • Exciting opportunities for career advancement
  • Discounted T-Mobile Cell Phone Plan
  • A culture of care & excellence
  • Health Benefits for Full Time Employees

What “must haves” do you need?

  • Be at least 18 years of age
  • High school degree or GED
  • Ability to stand for long periods of time
  • Ability to lift objects weighing up to 25lbs
  • Reliable transportation
  • Full Time (40 hours) 

Diversity & Inclusion is a foundational principle of Arch Telecom. Embracing a diverse workforce is a significant contributor to our success as an organization. Employees with diverse perspectives, backgrounds, and experiences allow us to better reflect the communities whom we serve and result in a superior customer and employee experience. We embrace the diversity that makes our employees unique, and we welcome everyone to our team. YOU BE YOU! 

Apply Now: www.archtelecom.net 

Inquiries: Recruiting@archtelecom.net 

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