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Arbitration Manager Jobs in Boston, MA (NOW HIRING)

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Arbitration Manager information

See Boston, MA salary details

$31.5K

$113.6K

$128.2K

How much do arbitration manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for arbitration manager in Boston, MA is $113,611.00, according to ZipRecruiter salary data. Most workers in this role earn between $123,800.00 and $126,600.00 per year, depending on experience, location, and employer.

What is an arbitration manager?

An Arbitration Manager is a professional responsible for overseeing the arbitration process, which is a form of alternative dispute resolution used to settle disputes outside of court. They coordinate between parties, manage case documentation, schedule hearings, and ensure that the arbitration procedures comply with relevant laws and regulations. Arbitration Managers may work for arbitration institutions, law firms, or corporations, and they play a key role in facilitating efficient and fair resolutions to conflicts. Their work helps parties avoid lengthy litigation and reach binding decisions in a confidential setting.

What are the key skills and qualifications needed to thrive as an arbitration manager?

To thrive as an Arbitration Manager, you need a solid background in dispute resolution, legal analysis, and case management, often supported by a law degree or certification in arbitration. Familiarity with arbitration rules, case management systems, and legal research tools is typically required. Strong negotiation, organizational, and communication skills are essential for effectively managing cases and coordinating between parties. These skills and qualifications ensure fair, efficient, and compliant resolution of disputes, maintaining the integrity of the arbitration process.

How does an arbitration manager typically interact with legal teams and external parties during a dispute resolution process?

An Arbitration Manager plays a central role in coordinating communication between internal legal teams, external counsel, and opposing parties throughout the arbitration process. They are responsible for managing case documentation, scheduling hearings, and ensuring compliance with procedural rules. Collaboration is crucial, as Arbitration Managers often gather input from subject matter experts, facilitate strategy meetings, and provide updates to stakeholders. This position requires strong organizational and interpersonal skills, as successful arbitration outcomes often depend on efficient coordination and timely information sharing.

What is the difference between Arbitration Manager vs Arbitration Specialist?

AspectArbitration ManagerArbitration Specialist
CredentialsTypically requires a law degree and arbitration certificationOften requires legal background or certification in arbitration
Work EnvironmentManages arbitration processes, oversees teams, and liaises with clientsConducts arbitration hearings, reviews cases, and provides expert analysis
Employer & Industry UsageUsed in legal firms, corporations, and dispute resolution organizationsCommon in legal firms, courts, and arbitration institutions

The Arbitration Manager oversees arbitration processes and manages teams, focusing on strategy and client relations. The Arbitration Specialist conducts hearings and provides case analysis. While both roles require legal knowledge and arbitration certification, the Manager has a broader managerial scope, whereas the Specialist is more case-focused.

What are the most commonly searched types of Arbitration jobs in Boston, MA?

The most popular types of Arbitration jobs in Boston, MA are:

What job categories do people searching Arbitration Manager jobs in Boston, MA look for?

The top searched job categories for Arbitration Manager jobs in Boston, MA are:

What cities near Boston, MA are hiring for Arbitration Manager jobs?

Cities near Boston, MA with the most Arbitration Manager job openings:

Arbitration Manager jobs near you
Infographic showing various Arbitration Manager job openings in Boston, MA as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $113,611 per year, or $54.6 per hour.

Case Administrator (Legal Services/Administrative Support)

American Arbitration Association Inc.

Boston, MA • Hybrid

$53K - $56K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 20 days ago

Key responsibilities

  • Manage arbitration and mediation cases through the proprietary case management system (PRISM).

  • Correspond with parties, attorneys, and neutrals to facilitate case processes and ensure accurate scheduling, documentation, and billing.

  • Handle day-to-day case administration activities related to arbitration and mediation cases.

American Arbitration Association rating

9.0

Company rating: 9.0 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

26th of 500 rated business services

Job description

Description

Case Administrator (Legal Services/Administrative Support) - 2026-70
The American Arbitration Association (AAA) seeks a detail-oriented and service-driven Case Administrator to manage arbitration and mediation cases across a wide range of industries. You will handle day-to-day case administration through our proprietary case management system (PRISM), correspond with parties, attorneys, and neutrals, and ensure accurate scheduling, documentation, and billing processes. This position is ideal for professionals with a background in customer service or legal support who are interested in alternative dispute resolution and are adept at using technology to manage case data.
 
Work Environment
This position offers a hybrid work arrangement; candidates must reside at a U.S. location within 125 miles of their assigned office location. Compensation will be determined based on geographic location.
 

Compensation
  • Buffalo, NY: $52,000 - $55,000
  • Johnston, RI: $53,000 - $56,000
  • Philadelphia, PA; Voorhees, NJ : $55,000 - $59,000
  • Boston, MA: $58,000 - $61,000
  • New York, NY: $62,000 - $65,000
This position is also eligible for quarterly performance-based incentives.
Our competitive compensation package includes medical, dental, orthodontia, and vision coverage, a student loan repayment program, a 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid time off.
 

Qualifications
  • Associate's degree in business or related field, or equivalent combination of education and experience
  • Minimum three years of experience in customer service, case administration, or legal environments
  • Strong written and verbal communication skills; able to interact effectively with diverse stakeholders
  • Intermediate proficiency in Microsoft Office, especially Excel (pivot tables, formulas, data analysis)
  • Comfort with web-based systems and adaptability to new technologies, including AI-related tools
  • Exceptional attention to detail and time management skills
  • Ability to manage sensitive information with professionalism and discretion
About Us
The American Arbitration Association (AAA), recognized among The NonProfit Times' 50 Best Nonprofits to Work For, offers a dynamic, fast-paced environment where excellence meets opportunity. Our organization leads arbitration and mediation across diverse industries, providing professionals with unique exposure to multiple business sectors and conflict resolution practices. We foster growth through collaboration with experienced legal professionals and invest in our team through comprehensive professional development programs. At the AAA, we combine challenging work with meaningful recognition in an environment where merit drives success and learning never stops.
 
The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.

What American Arbitration Association employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

American Arbitration Association logo

About American Arbitration Association

Sourced by ZipRecruiter

The American Arbitration Association (AAA), situated in New York, NY, operates in the dispute resolution sector and it plays an essential role in the global business environment. Established in 1926, AAA has increased access to and improved the quality of justice through its range of dispute resolution services, including arbitration and mediation, as well as educational programs. The core mission of AAA is to help individuals and organizations of all sizes manage conflict and resolve disputes in a manner that is fair, swift, and economical. Over the years, AAA has been instrumental in engineering conflict management and dispute resolution techniques that have been recognized and adopted worldwide.

Industry

Mediation and negotiation services

Company size

501 - 1,000 Employees

Headquarters location

New York, NY, US

Year founded

1926

Social media

Twitter

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