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Arabic Call Center Jobs (NOW HIRING)

Wider Circle

Medicare Sales - Outreach Liaison

$17 - $18/hr

... in a call center setting with a background in Medicare products. * You are a self-starter ... Bilingual in Spanish, Khmer, Creole, Mandarin, Arabic, or other languages preferred Join Wider ...

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Arabic Call Center information

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How much do arabic call center jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for arabic call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is an Arabic call center representative?

An Arabic Call Center job involves handling customer inquiries, support requests, and complaints in Arabic, either over the phone, via email, or through chat. Agents assist customers with product information, issue resolution, and service-related questions while ensuring a positive customer experience. This role requires fluency in Arabic, strong communication skills, and the ability to work in a fast-paced environment. Some positions may also require bilingual proficiency in languages like English or French, depending on the company’s needs.

What does an Arabic call center representative do?

A typical day for an Arabic Call Center representative involves responding to inbound calls, emails, or chats from Arabic-speaking customers, addressing inquiries, troubleshooting problems, and providing clear solutions or guidance. You may also be responsible for documenting interactions in customer relationship management (CRM) systems, escalating complex issues to senior staff, and occasionally making follow-up calls to ensure issues are resolved. The work environment is collaborative, often involving close coordination with supervisors, technical teams, and other support staff to deliver high-quality service. Over time, representatives can develop their skills in customer support and may have opportunities to advance into team lead or supervisory roles.

What are the key skills and qualifications needed to thrive as an Arabic call center representative?

To thrive as an Arabic Call Center representative, you need fluency in Arabic and English, strong verbal communication abilities, and customer service experience. Familiarity with call center software, CRM systems, and sometimes basic troubleshooting tools is commonly required. Exceptional listening skills, patience, and a positive attitude help candidates provide outstanding support to customers. These skills are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining the company's reputation.

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Arabic Call Center jobs near you
Infographic showing various Arabic Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Intake & Referral Specialist - Full-time; 4630-206-A

ccbq

Brooklyn, NY • On-site

$19.25 - $25.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

Job description

Intake & Referral Specialist

Brooklyn, NY 11201 

For over 125 years, Catholic Charities Brooklyn and Queens has been providing quality social services to the neighborhoods of Brooklyn and Queens and currently offers 160-plus programs and services for children, youth, adults, seniors, and those struggling with mental illness. 

STATEMENT OF THE JOB
The Intake and Referral Worker, Call Center, screens all calls/requests made to the Call Center department.  Upon contact with the referral source, client or potential client, the Intake and Referral Worker will provide referral information for Catholic Charities programs that appropriately meets the clients’ needs.

•    Obtain demographic and clinical information regarding the client’s relevant history and presenting concerns.
•    Assess and determine the most appropriate and closest Catholic Charities clinic/program site to refer clients.
•    Enter all required information into Catholic Charities referral database and Anasazi if required.
•    Determine client’s benefit package. 
•    Obtain discharge and treatment information for all inpatient and emergency services discharges.
•    Suggest other resources for clients in need of alternate services.
•    Track and provide follow-up on current and pending incomplete referrals.
•    Advise the referred program or clinic of incoming assessment via email.
•    Participates in program planning, staff meetings, case reviews, and group services. 
•    Conveys and participates in team-oriented work. 
•    Performs other duties throughout Brooklyn and Queens as assigned related to essential functioning of the program.
•    Consult with supervisor in situations where:
   There is an emergency including suicidal/suicidal ideation or risk.
   Client presents as too psychotic or delusional to complete application.
   Suspicious of physical or sexual abuse.
   Cases of Domestic Violence


QUALIFICATIONS 
•    Associates degree in Social Work, Human Services, or related field.
•    2 years of experience working with low income families is preferred 
•    Proficient in professional social work generalist practice skills.
•    Independent work skills.
•    Excellent communication (written & oral), interpersonal, and transactional skills.
•    Proficient in computer software applications, specifically Microsoft Office and Outlook.
•    Ability to travel.
•    Bilingual, English/Arabic, English/Cantonese/Mandarin, English/ Haitian Creole and/or English/ Russian preferred.
•    Frequent sitting, standing, walking, & climbing stairs.
•    Ability to lift 30 lbs.
•    Should be able to operate a computer keyboard, mouse, & office equipment.
•    Ability to read printed & handwritten materials.
•    Ability to work flexible hours (evenings/Saturdays) as assigned.
•    Able to travel throughout the five boroughs as needed. 
•    Ability to read computer screen for long periods of time.
•    Ability to utilize public transportation, climb stairs, walk

BENEFITS
We offer competitive salary and excellent benefits including:
•    Generous time off (Vacation/ Personal Days/ Sick Days/ Paid Holidays annually)
•    Medical,
•    Dental
•    Vision
•    Retirement Savings with Agency Match
•    Transit
•    Flexible Spending Account 
•    Life insurance
•    Public Loan Forgiveness Qualified Employer 
•    Training Series and other additional voluntary benefits.

For more information on our organization, please visit our website at:
www.ccbq.org EOE/AA.

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