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Crisis Center of Tampa Bay - Tampa, FL 33613

Position Type Part Time Job Shift Any Education Level High School Travel Percentage None Category Health Care

The Crisis Center of Tampa Bay brings help, hope and healing to people facing serious life challenges or trauma resulting from sexual assault or abuse, domestic violence, financial distress, substance abuse, medical emergency, suicidal thoughts, emotional or situational problems.

The EMT Apprentice position supports this mission by transporting passengers with medical, physical, emotional, or developmental disabilities and responding to all assigned calls in the most appropriate and efficient manner. It provides the highest standards of patient care while providing a safe and hazard-free environment. The EMT Apprentice reports to the Training and Quality Assurance Manager and, in his/her absence, the Field Operations Supervisor/Operations Manager.

Strategic/Transformational Duties and Responsibilities

• Provides exceptional customer service as the first point of contact with the Crisis Center of Tampa Bay by safely transporting passengers with medical, physical, emotional, or developmental disabilities in a safe, courteous and professional manner.
• Participates in the performance quality improvement (PQI) process and uses data to improve services and outcomes.

In addition to the above, after successful completion of Emergency Medical Responder training and additional training rides:

• Provides assistance to higher-level personnel by performing basic first aid life support and interventions using minimal equipment on scene of emergencies and interfacility transports.
• Provides exceptional customer service and patient care as the first point of contact with the Crisis Center of Tampa Bay by safely transporting passengers with medical, physical, emotional, or developmental disabilities to the most appropriate facility in a safe, courteous, and professional manner.
• Participates in the performance quality improvement (PQI) process and uses data to improve services and outcomes.

Transactional/Administrative Duties and Responsibilities

• Follow predetermined route and/or daily manifest in Hillsborough and/or Pasco counties.
• Conduct pre-trip vehicle inspections to ensure sound vehicle operations.
• Ensure the patient is properly secured during transport.
• Safely transport individuals in a company vehicle to a designated facility, including physical and emotional well-being.
• Complete and maintain proper patient and transportation documentation.
• Maintain radio communications with the dispatcher.
• Completes required initial and ongoing training as needed.
• Performs other such duties as may be assigned by the supervisory team.

In addition to the above, after successful completion of Emergency Medical Responder training and additional training rides:

• Provides quality patient care utilizing a thorough knowledge of EMR protocols for all emergency and non-emergency situations. Maintain thorough knowledge of appropriate techniques, resources, and equipment to properly assess, treat, and transport patients while always maintaining the highest standard of patient care.
• Assists in moving, transferring, and securing all passengers in the transport vehicle as required per protocol.
• Maintains radio communication with the Systems Status Controller and responds to calls in an expedited manner, including minimizing enroute times by reducing delays and following the predetermined/quickest route with consideration to foreseeable delays (i.e., traffic and weather).
• Meet or exceed measurable metrics that ensure operational excellence, including average on-task and hospital turnaround times.
• Accurately completes all required documentation with appropriate information in a timely manner for patient medical records, diagnostics, and billing and reimbursement purposes.
• Communicates professionally and exhibits a positive demeanor with all individuals; strives to develop a strong working relationship with peers and those in the EMS system.
• Completes required initial and ongoing training/continuing education (CEU) courses to maintain current state and county certifications and licenses; maintains a current copy of licensure, registration and/or certifications with Human Resources.
• Arrives for scheduled shift on time and ready to deploy.
• Conducts pre-trip vehicle inspections to ensure sound vehicle operations; maintains an orderly ambulance and ensures the vehicle and equipment are clean, stocked, organized, and response ready.
• Maintains thorough working knowledge of the ambulance and equipment, its function and use, and reports defective equipment and supplies to the Field Operations Supervisor, as required.
• Provides Baker Act and Marchman Act transports independently based on operational demand, as assigned.
• Maintains a neat and professional appearance in accordance with Company Policies and Standard Operating Procedures.
• Adheres to all Company Policies and Procedures, TransCare Standard Operating Procedures, and Medical and Trauma Protocols; directs any questions or concerns to the Field Operations Supervisor.
• Performs other duties as may be assigned by the Field Operations Supervisor.

• Cooperation/Teamwork - Works toward win/win solutions. Deals with conflict collaboratively. Discusses root causes underlying the problem. Develops effective working relationships.
• Engaging Communication - Relates to people in an open, honest, sincere manner. Treats people with respect. Is friendly and approachable. Listens attentively to others. Communicates ideas clearly. Communicates appropriately with leadership and coworkers.
• Customer Service (Internal & External) - Recognizes and attends to important details with accuracy and efficiency. Treats customers courteously. Responds to customer requests in a timely manner. Elicits feedback from customers to monitor their satisfaction. Considers both short and long-term interests of the customer in making service decisions. Proactively identifies customer needs. Takes responsibility to resolve customer complaints. Takes business or personal risks to serve customers' long-term interests. Creates strategies to help the organization serve customers more effectively.
• Adaptability - Adapts readily to changes. Works effectively under stress. Needs minimal supervision. Comfortable working in a fast-paced environment. Is reliable, dependable and results oriented. Maintains productivity and composure under pressure. Effectively prioritizes work and establishes clear goals and plans.
• Problem Solving - Views problems as opportunities to create new solutions. Anticipates potential problems and analyzes alternative solutions.
• Judgment - Gathers sufficient input before making decisions. Sees interrelatedness between issues. Considers alternative solutions. Makes appropriate and timely decisions.
• Valuing & Fostering Diversity - Demonstrates respect for individual differences and establishing a climate where all people can be comfortable and productive through sensitivity, empathy, and acceptance of cultural, racial, mental health, and socio-economic diversity.
• Self-Management – Takes responsibility for one's behavior and well-being; Works effectively under stress and adapting one's style to changing situations; Comfortable working in a fast-paced environment and needs minimal supervision; Exhibits a professional demeanor.

• High school diploma or equivalent.
• Must be 18 years of age.
• Must have a valid Florida Class E Driver's License.
• Must obtain Hillsborough County Driver's Identification Badge (DIB) upon job offer.
• Must successfully pass Department of Transportation physical examination, federal background check and 10 panel drug screen.
• Have had no more than two (2) moving violations in the past five years and no convictions of a serious traffic violation (i.e., DWI, driving with a suspended, canceled, or revoked license) in the past five years. Must remain insurable throughout the duration of employment.
• Successfully complete Florida Certification Board trainings (FADAA) within 14 days of employment
• Successfully complete AHA CPR certification at the BLS Provider level within 14 days of employment
• Successfully complete Emergency Vehicle Operators (EVOC) training and test within 14 days of employment
• Completion of TransCare EMR Orientation within 8 weeks of EMT school.

• Knowledge of Florida Chapter 401
• Knowledge of HIPAA requirements as it relates to patient confidentiality
• Knowledge of the Baker Act as it relates to TransCare Transportation Services
• Knowledge of EMS radio system and codes
• Possess superior verbal and written communication skills with the ability to effectively communicate with patients, community partners, clients, peers, and management
• Knowledge of fundamental operations of word processing and database programs on personal/work-issued computers
• Knowledge of crisis intervention and stress response and methods to ensure personal well-being
• Ability to act effectively in emergency and stressful situations
• Knowledge of body substance isolation; understands basic medical-legal principles
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