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Application Support Jobs in Manchester, CT (NOW HIRING)

E*Pro, Inc.

Teamcenter ITK

Hartford, CT · On-site

$90K/yr

Troy, MI or Hartford, CT ( any one location) Permanent/Fulltime & Onsite Salary: $90K per Annum + Benefits Roles & Responsibilities Application support, Break / Fix support, Application ...

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All JobsApplication Support JobsApplication Support Jobs in Manchester, CT

Application Support information

See Manchester, CT salary details

$31.6K

$164.5K

$210.2K

How much do application support jobs pay per year?

As of Sep 15, 2026, the average yearly pay for application support in Manchester, CT is $164,467.00, according to ZipRecruiter salary data. Most workers in this role earn between $107,100.00 and $209,200.00 per year, depending on experience, location, and employer.

What does an application support do?

Application support employees manage the usability of a program for their employer and clients. There are various roles that provide service for a particular software, and the specific job duties vary. For example, application support analysts or specialists are often the first points of contact for clients having issues with the program. They determine the problem the customer has and attempts to fix it. This is similar to a customer service role, but application support jobs often involve technical skills and database management. If they are unable to fix the problem, they transfer the client to application support leads or another supervisor to handle. Engineers or developers in this field help clients adjust the software to better meet their needs or resolve current problems they are facing when using the program.

What are application support roles?

Application Support roles involve assisting users and organizations in resolving issues related to software applications. This typically includes troubleshooting technical problems, providing guidance on software usage, performing routine maintenance, and escalating more complex issues to development teams. Application Support professionals ensure that applications run smoothly and meet business needs. They often act as a bridge between end-users and IT departments, ensuring rapid problem resolution and minimizing downtime.

What are the key skills and qualifications needed to thrive as an application support specialist, and why are they important?

To thrive as an Application Support Specialist, you need strong problem-solving skills, a solid understanding of software applications, and often a degree in computer science or a related field. Familiarity with ticketing systems, SQL databases, and commonly used IT service management tools like ServiceNow is typically required. Excellent communication, patience, and the ability to work under pressure help you effectively address user concerns and collaborate with technical teams. These skills ensure timely resolution of issues, minimize downtime, and maintain high levels of user satisfaction.

How does an application support professional typically collaborate with development and IT teams to resolve complex issues?

Application Support professionals act as a crucial link between end-users, development, and IT infrastructure teams. When complex issues arise, they gather detailed information from users, replicate problems, and escalate unresolved technical issues to developers while providing clear documentation. They also coordinate with IT teams to ensure that system dependencies, configurations, or server-related matters are addressed. Regular communication and participation in cross-functional meetings help ensure that issues are resolved efficiently and that system improvements are implemented based on user feedback.

What is the difference between Application Support vs Help Desk Support?

AspectApplication SupportHelp Desk Support
CredentialsIT certifications, technical skillsBasic IT knowledge, customer service skills
Work EnvironmentFocused on specific applications, technical troubleshootingGeneral IT issues, user support across multiple systems
Employer & IndustryTech companies, software firms, enterprise ITAny organization with IT needs, including small businesses
Search & Comparison IntentUnderstanding technical roles, specialized supportGeneral IT support, user assistance

Application Support involves specialized technical troubleshooting and maintenance of specific software applications, often requiring technical certifications. Help Desk Support provides broader user assistance for various IT issues, focusing on customer service and basic troubleshooting. While both roles support IT users, Application Support is more technical and application-specific, whereas Help Desk Support covers a wider range of general IT problems.

How to become an application support?

To become an application support specialist, candidates typically need a bachelor's degree in computer science, information technology, or a related field. Relevant skills include troubleshooting, knowledge of operating systems, databases, and support tools, along with strong communication abilities. Gaining certifications such as ITIL or vendor-specific credentials can enhance job prospects and demonstrate technical competence.

What career paths are in application support?

Application support professionals can advance to roles such as senior support analyst, systems analyst, application manager, or IT project manager. They may also specialize in areas like database management, cybersecurity, or cloud services, often gaining certifications like ITIL or vendor-specific credentials to progress in their careers.
More about Application Support jobs

What job categories do people searching Application Support jobs in Manchester, CT look for?

The top searched job categories for Application Support jobs in Manchester, CT are:

What cities near Manchester, CT are hiring for Application Support jobs?

Cities near Manchester, CT with the most Application Support job openings:

Application Support jobs near you
Infographic showing various Application Support job openings in Manchester, CT as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $164,467 per year, or $79.1 per hour.

Deployment Specialist - Application Delivery

Hartford, CT • On-site

Lifeworks
Individual, Family and Community Social Assistance • 51 - 200 employees
Learn more about Lifeworksexternal

$60K - $80K/yr

Full-time

Medical, Retirement, PTO

Re-posted 29 days ago

Job description

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Join our team and what we'll accomplish together
Are you passionate about building robust, integrated solutions that power our business? The System Solutions team is seeking talented individuals to join our dynamic group responsible for designing, building, supporting, and maintaining complex multi-application solutions that work seamlessly together.
In this role, you'll collaborate across departments with developers, infrastructure teams, and client groups to deliver integrated solutions that drive real impact. You'll be part of a geographically distributed team that transcends borders-bringing together talented professionals from different parts of the world united by a shared commitment to excellence and innovation.

Here's the impact you'll make and what we'll accomplish together

The Deployment Specialist will be responsible for the tasks involved in building, delivering, and supporting non production and production systems for the Retire Benefits Systems integrated solution.

What's in it for you

  • 100% work from home arrangement

  • Comprehensive customizable benefits package to suit your unique needs and lifestyle

  • Paid vacation days & well-being days as well as a well-being expense account to help maintain a better work/life balance

  • Various investment options such as employee share purchase plan, group RRSP & TFSA, and DC pension plan

  • Generous mental health support account to cover the cost of therapy/counseling sessions

What you'll do
Server/Application Support:

  • Build shared and client specific environments both production, non-production and disaster recovery.

  • Perform server and application installations, configurations, and deployments.

  • Perform Configuration of IIS Server, creating websites, troubleshoot and resolve related issues.

  • Perform SQL Server related tasks such as database backup and restore, user permissions, scripts deployments.

  • Perform Servers and applications migrations and OS upgrades.

  • Perform Active Directory tasks such as user and group creation, delegation etc.

  • Develop Systems reports in SQL Report builder using scripting and automation.

  • Triage, analyze and coordinate issues related to applications hosted on shared or client's premises.

  • Ensuring there is a focus on stabilization, security, and performance.

  • Write/update technical documentation for existing or new procedures and maintain a service catalog.

  • Overtime / after-hours support may be required for urgent issues, production core releases on weekends and during busy seasons.

You have

  • 5 years of experience in IT with respective Computer Software or Computer Engineering University degree.

  • Windows Server 2012-2019 (installation, configuration, management & IIS Role).

  • Knowledge of Scripting (including analyzing and developing) (PowerShell, VBScript, CMD, SQL, etc.).

  • Excellent time management skills and the ability to manage multiple Assignments.

  • Experience with domain environments (Active Directory or LDAP).

  • Familiar with N-Tier Applications (utilizing IIS web frontend, .Net Services, SQL Server DB backend).

  • Familiar with networking (TCP/IP Protocol, DHCP, DNS, VPN).

  • Strong troubleshooting skills.

What you bring

  • Strong troubleshooting skills.

  • You have effective and flexible communication skills and can comfortably explain complex problems and technical solutions to a range of audiences. You are a collaborative team player who thrives in a cross-functional role, and you know how to build and nurture connections with individuals across multiple locations.

Nice to Have

  • Knowledge of Octopus Deploy or Azure Devops Pipelines.

  • Knowledge of Azure Serverless, Azure DB, Azure Container Instance, Kubernetes, and Docker.

  • Knowledge of Other Cloud technologies such AWS and Google Cloud Platform (GCP)

  • Knowledge of Dynamics CRM and GP is an asset but not required.

Salary Range: $60,000 - $80,000

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise.

TELUS Health offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family

  • Flexibility to work in-office, virtually or a combination of both

  • Generous company matched pension

  • Opportunity to give back to communities in which we work, live and serve

  • Career growth and learning & development opportunities to develop your skills

  • And much more...

Job Type: This is for a current vacancy.

A bit about us

We're a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS Health is an Equal Opportunity Employer that aims to foster an inclusive culture that embraces diversity. It is our policy to hire without regard to race, color, creed, religion, national origin, citizenship status, sex, marital status, age, disability, sexual orientation or veteran status.We offer accommodation for applicants with disabilities, as required, during the recruitment process.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies' Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

Apply