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Application Support Manager Jobs in Houston, TX (NOW HIRING)

NRG Energy

Support Engineer

Houston, TX · On-site

... application support, incident management, automation, and AI-assisted operations. What You'll Do ... Monitor application and infrastructure health using Dynatrace, CloudWatch, and operational ...

Apptad, Inc.

Desktop Support

Houston, TX · On-site

Desktop Support Houston TX * Dealing with hardware and application support queries and issues ... Cell support - tech setup/troubleshooting of cell phones (non mgmt. included) * Setup and ...

JPMorgan Chase & Co

Technology Support III

Houston, TX · On-site

$20.50 - $28.25/hr

As a Technology Support III team member in Commercial & Investment Bank - Post Trade, you will ... Basic knowledge of application development and its lifecycle * Incident management from triage to ...

JP Morgan Chase

Technology Support III

Houston, TX · On-site

$20.50 - $28.25/hr

As a Technology Support III team member in Commercial & Investment Bank - Post Trade, you will ... Basic knowledge of application development and its lifecycle * Incident management from triage to ...

Insperity

Supervisor, Support & Retention

Houston, TX · On-site

Report management * System documentation * Data integrity * Initiates and maintains a productive ... Extensive knowledge and application of federal, state, and local laws and regulations as relates to ...

Insperity

Supervisor, Support & Retention

Kingwood, TX · On-site

Report management * System documentation * Data integrity * Initiates and maintains a productive ... Extensive knowledge and application of federal, state, and local laws and regulations as relates to ...

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All JobsApplication Support JobsApplication Support Manager JobsApplication Support Manager Jobs in Houston, TX

Application Support Manager information

See Houston, TX salary details

$52.9K

$92.7K

$143.4K

How much do application support manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for application support manager in Houston, TX is $92,724.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,600.00 and $110,000.00 per year, depending on experience, location, and employer.

What does an application support manager do?

An Application Support Manager oversees the support and maintenance of software applications within an organization. They lead a team responsible for resolving technical issues, ensuring optimal application performance, and implementing updates or enhancements. Their role also involves collaborating with other IT teams, managing service requests, and maintaining documentation. By ensuring applications run smoothly, they help minimize downtime and improve user satisfaction.

What does an application support manager do?

Application support managers determine problems that users have with an application, then design and develop solutions to those issues. In this role, you may review the reports of bugs or problems, create a plan to address those issues, and train staff on how to implement the plan. Many application support managers also participate in the hiring process to find staff who are capable of isolating and resolving technical problems. Some companies may also expect them to provide input to administrative managers on hardware and software purchasing decisions. Application support managers usually have several years of experience in solving complex technical problems.

What are the key skills and qualifications needed to thrive as an application support manager, and why are they important?

To thrive as an Application Support Manager, you need strong problem-solving abilities, in-depth knowledge of software applications, and a relevant degree in computer science or information technology. Familiarity with IT service management tools (such as ServiceNow or Jira), SQL databases, and certifications like ITIL are typically required. Excellent communication, leadership, and customer service skills help you effectively manage teams and resolve user issues. These skills ensure efficient application support operations, high user satisfaction, and seamless business continuity.

How does an application support manager typically collaborate with other IT teams to resolve complex technical issues?

An Application Support Manager often works closely with development, infrastructure, and QA teams to troubleshoot and resolve technical issues that affect business applications. This collaboration involves coordinating incident response, facilitating root cause analysis, and communicating updates between stakeholders. By leveraging cross-team expertise, the manager ensures timely problem resolution and continuous improvement of application reliability. Strong communication and organizational skills are essential for effectively managing these collaborative efforts.

What is the difference between Application Support Manager vs Application Support Specialist?

AspectApplication Support ManagerApplication Support Specialist
ResponsibilitiesOversees support teams, manages escalations, and ensures service qualityProvides technical support, troubleshoots issues, and assists users
Required SkillsLeadership, communication, technical knowledgeTechnical troubleshooting, customer service skills
CertificationsITIL, relevant technical certificationsITIL, basic technical certifications
Work EnvironmentManagement, team coordination, client interactionHelp desk, technical support, user interaction

The Application Support Manager focuses on leading support teams and managing service quality, while the Application Support Specialist handles direct technical support and troubleshooting. Both roles require technical knowledge and certifications like ITIL, but differ mainly in scope and responsibilities.

What is the career path for application support manager?

The career path for an application support manager typically starts with roles such as support analyst or technician, progressing to senior support or team lead positions. With experience, they can advance to roles like IT manager, systems manager, or IT director, often gaining certifications in IT service management or specific application platforms along the way.

What skills do application support managers need?

Application support managers need strong technical skills in software systems, troubleshooting, and understanding of databases and networks. They should have excellent communication, leadership, and problem-solving abilities, along with experience in customer service and familiarity with support tools like ticketing systems. Certifications such as ITIL or relevant technical certifications can also be beneficial.
More about Application Support Manager jobs

What are the most commonly searched types of Application Support jobs in Houston, TX?

The most popular types of Application Support jobs in Houston, TX are:

What job categories do people searching Application Support Manager jobs in Houston, TX look for?

The top searched job categories for Application Support Manager jobs in Houston, TX are:

What cities near Houston, TX are hiring for Application Support Manager jobs?

Cities near Houston, TX with the most Application Support Manager job openings:

Application Support Manager jobs near you
Infographic showing various Application Support Manager job openings in Houston, TX as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $98,744 per year, or $47.5 per hour.

Support Engineer

NRG Energy

Houston, TX • On-site

Full-time

Posted 19 days ago

Job description

As an NRG employee, we encourage you to take charge of your career and development journey. We invite you to explore exciting opportunities across our businesses. You'll find that our dynamic work environment provides variety and challenge. Your growth is key to our ongoing success-take the lead in shaping your career development, goals and future!


 

Welcome to the intersection of energy and home services. At NRG, we're all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers' lives easier-helping them power, protect, and intelligently manage their homes and businesses. To do this, we need creative and talented people to join our company.

NRG is seeking a Support Engineer to monitor, triage, document, and escalate production issues across customer-facing digital platforms and energy market systems. This role is ideal for an early-career IT professional looking to build expertise in cloud operations, application support, incident management, automation, and AI-assisted operations.

What You'll Do

  • Monitor application and infrastructure health using Dynatrace, CloudWatch, and operational dashboards.
  • Manage incidents and service requests in ServiceNow with clear, accurate documentation.
  • Perform initial troubleshooting of applications, APIs, databases, and batch processes.
  • Escalate issues with supporting evidence, timeline notes, and structured findings.
  • Participate in on-call support rotations in a 24x7 production support model.
  • Use AI tools such as Claude Code, Copilot, and ChatGPT to assist with log analysis, scripting, and incident investigations.
  • Contribute to improving support runbooks and operational processes.

 

What We're Looking For

  • 0-2 years of experience in IT Operations, NOC, Help Desk, Application Support, or a related technical role.
  • Bachelor's degree Computer Science, Information Technology, Information Systems, Software Engineering, Cybersecurity, or a related technical field.
  • Basic understanding of web applications, APIs, databases, and cloud technologies.
  • Familiarity with SQL and basic Python or Bash scripting.
  • Experience with monitoring tools, ticketing systems, or log analysis platforms is a plus.
  • Strong communication, analytical, and problem-solving skills.
  • Interest in AI, automation, and modern operational practices.

 

AI Competencies

  • Uses AI assistants to accelerate troubleshooting and script development.
  • Follows AI-guided troubleshooting and runbook workflows.
  • Learns prompt engineering techniques for log analysis and incident triage.
  • Understands the fundamentals of AI-assisted and agentic operations.

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

Official description on file with Talent.

We support the use of AI tools to help you prepare for your interview (e.g., practicing responses, researching the role, or refining your resume). However, during interviews and assessments, we expect responses to reflect your own thinking, experience, and communication. Use of AI to generate or read answers in real time, complete assessments, or misrepresent your qualifications is not permitted and may impact your candidacy.

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About NRG

Sourced by ZipRecruiter

At NRG, we're bringing the power of energy to people and organizations by putting customers at the center of everything we do. We generate electricity and provide energy solutions and natural gas to millions of customers through our diverse portfolio of retail brands. A Fortune 500 company, operating in the United States and Canada, NRG delivers innovative solutions while advocating for competitive energy markets and customer choice, working towards a sustainable energy future. More information is available at www.nrg.com. Connect with NRG on Facebook, LinkedIn and follow us on Twitter @nrgenergy.

Industry

Oil and coal products manufacturing

Company size

5,001 - 10,000 Employees

Headquarters location

Houston, TX, US

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