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Application Support Developer Jobs in Chicago, IL

Cccis

Customer Support Application Engineer

Chicago, IL · On-site

The Role The Customer Application Support Engineer will work closely with the Product Development team and Tech Support to ensure reliability, performance, and availability of applications. The role ...

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How much do application support developer jobs pay per hour?

As of May 28, 2026, the average hourly pay for application support developer in Chicago, IL is $50.46, according to ZipRecruiter salary data. Most workers in this role earn between $44.62 and $61.44 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Application Support Developer, and why are they important?

To thrive as an Application Support Developer, you need strong programming skills, familiarity with troubleshooting methodologies, and a degree in computer science or a related field. Experience with ticketing systems, SQL databases, and scripting languages like Python or Shell, as well as exposure to ITIL frameworks or relevant certifications, is typically required. Excellent problem-solving abilities, attention to detail, and effective communication are standout soft skills for this role. These qualifications ensure quick resolution of technical issues, reliable software performance, and seamless collaboration between technical teams and end-users.

How does an Application Support Developer typically collaborate with software development and IT operations teams?

Application Support Developers often serve as a bridge between software development and IT operations teams. They work closely with developers to troubleshoot issues, understand application logic, and implement fixes or enhancements. At the same time, they collaborate with IT operations to ensure smooth application deployment, monitor system health, and address user-reported incidents. This cross-functional collaboration helps maintain optimal application performance and user satisfaction.

What does an Application Support Developer do?

An Application Support Developer is responsible for maintaining, troubleshooting, and improving software applications used by a business. They work closely with end-users and IT teams to resolve technical issues, implement updates, and ensure applications run smoothly and efficiently. Their role often involves diagnosing problems, writing scripts or patches, and providing technical guidance to users. This position requires a solid understanding of programming, databases, and the business processes supported by the applications.

What is the difference between Application Support Developer vs Application Support Analyst?

AspectApplication Support DeveloperApplication Support Analyst
Required CredentialsBachelor's in Computer Science or related field, programming skillsBachelor's in IT, Computer Science, or related, strong troubleshooting skills
Work EnvironmentDevelops, maintains, and troubleshoots applications, often coding and testingProvides user support, monitors systems, and resolves application issues
Employer & Industry UsageTech companies, software firms, financial institutionsCorporate IT departments, service providers, healthcare organizations
Common Search & ComparisonFocuses on development and coding aspectsFocuses on support and issue resolution

Application Support Developers primarily focus on developing and maintaining applications, requiring coding skills and technical knowledge. In contrast, Application Support Analysts concentrate on troubleshooting, user support, and ensuring system stability. Both roles are essential in IT operations but differ in their core responsibilities and skill sets.

What are popular job titles related to Application Support Developer jobs in Chicago, IL? For Application Support Developer jobs in Chicago, IL, the most frequently searched job titles are:
What job categories do people searching Application Support Developer jobs in Chicago, IL look for? The top searched job categories for Application Support Developer jobs in Chicago, IL are:
Application Support Developer jobs near you
Infographic showing various Application Support Developer job openings in Chicago, IL as of May 2026, with employment types broken down into 1% As Needed, 86% Full Time, 8% Part Time, and 5% Contract. Highlights an 61% Physical, 27% Hybrid, and 12% Remote job distribution, with an average salary of $104,951 per year, or $50.5 per hour.
Customer Support Application Engineer

Customer Support Application Engineer

CCC Intelligent Solutions, Inc.

Chicago, IL • On-site

Other

Medical, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Salary range is:
$84,723.57 - $125,000.00
This position is bonus and/or commission eligible.
CCC Intelligent Solutions Inc. (CCC) is a leading cloud platform for the multi-trillion-dollar insurance economy, creating intelligent experiences for insurers, repairers, automakers, part suppliers, and more. At CCC, we're making life just work by empowering more than 35,000 businesses with industry-leading technology to get drivers back on the road and to health quickly and seamlessly. We're pushing boundaries with innovative AI solutions that simplify and enhance the claims and repair journey. Through purposeful innovation and the strength of its connections, CCC technologies empower the people and industry relied upon to keep lives moving forward when it matters most. Learn more about CCC at www.cccis.com.
The Role
The Customer Application Support Engineer will work closely with the Product Development team and Tech Support to ensure reliability, performance, and availability of applications. The role emphasizes incident management and response, monitoring, automation, and collaboration with developers and infrastructure teams to uphold service quality. This role will be supporting a large-scale application environment.
Key Responsibilities:

  • Customer incident management, debugging and resolution by coordinating with Product development teams as required.
  • Triaging production incidents with the help of application logs and code base and recommend solutions to Product development teams. Identify manual tasks and contribute to automation efforts
  • Participate in incident response and post-incident reviews
  • Work with developers and QA teams to support non-functional requirements like performance and availability
  • Collaborate with engineering teams to promote best practices across the organization
  • Create and maintain operational documentation such as runbooks and playbooks for known issues and own Problem ticket management
  • Configure and maintain monitoring and alerting tools related to the applications
  • Understand application and infrastructure health management and recommend improvements to performance and reliability
  • Join product team ceremonies (e.g., stand-ups) as needed for alignment and support
Requirements:
  • 5-plus years of hands-on experience in incident & problem management, SLOs, Java code debugging and logs monitoring in Elasticsearch. Ability to analyze and interpret logs, metrics, and monitoring data to troubleshoot issues
  • Familiarity with the software development lifecycle and deployment practices
  • Understanding of Java frameworks, microservices architecture and RESTful APIs
  • Ability to create and maintain basic automation or scripting (e.g., Java, Python, Bash)
  • Experience working with SQL for querying and reporting. PostgreSQL, MySQL knowledge is a plus
  • Messaging & Services: Kafka, ActiveMQ, Rabbit MQ
  • Infrastructure: Kubernetes, EKS, MSK, AWS Lambda
  • Monitoring & Logging: Amazon CloudWatch, Grafana
  • CI/CD & Source Control: GitHub, Spinnaker
  • AI Tools: GitHub Copilot, Cursor, ChatGPT
  • Experience supporting CI/CD pipelines and cloud-based environments
  • Comfortable working in Agile/Scrum environments
  • Good communication and collaboration skills and be a team player
About CCC's Commitment to Employees:
CCC Intelligent Solutions understands that our employees play an integral role in our vision to shape a world where life just works. Our team is defined by our values of Integrity, Customer-Focus, Innovation, Inclusion & Diversity, Tenacity, and Connection. Through diverse perspectives, purposeful innovation, and the strength of connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most.
At CCC, together everyone can thrive as we innovate and collaborate, creating employee experiences that just work. We are committed to providing opportunities for our people to make real-life impacts, advance in their careers, and contribute to CCC's success.
CCC offers competitive compensation and benefits to support you and your families, including:
  • 401K Match
  • Paid time off
  • Annual Incentive Plan Performance Bonus
  • Comprehensive health insurance
  • Adoption Assistance
  • Tuition Reimbursement
  • Wellness Programs
  • Stock Purchase Plan options
  • Employee Resource Groups

For more information about our benefits, please check out our careers site.
Here, you belong. You are seen, valued, and respected. We celebrate you for who you are and all you bring. Every voice is heard and is important to our success. You can hear what employees have to say about our culture here
If you require reasonable accommodation to complete a job application, please contact (800) 621-8070.

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