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Application Support Developer Jobs in Chicago, IL

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Application Support Developer information

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How much do application support developer jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for application support developer in Chicago, IL is $50.46, according to ZipRecruiter salary data. Most workers in this role earn between $44.62 and $61.44 per hour, depending on experience, location, and employer.

What does an application support developer do?

An Application Support Developer is responsible for maintaining, troubleshooting, and improving software applications used by a business. They work closely with end-users and IT teams to resolve technical issues, implement updates, and ensure applications run smoothly and efficiently. Their role often involves diagnosing problems, writing scripts or patches, and providing technical guidance to users. This position requires a solid understanding of programming, databases, and the business processes supported by the applications.

What are the key skills and qualifications needed to thrive as an application support developer, and why are they important?

To thrive as an Application Support Developer, you need strong programming skills, familiarity with troubleshooting methodologies, and a degree in computer science or a related field. Experience with ticketing systems, SQL databases, and scripting languages like Python or Shell, as well as exposure to ITIL frameworks or relevant certifications, is typically required. Excellent problem-solving abilities, attention to detail, and effective communication are standout soft skills for this role. These qualifications ensure quick resolution of technical issues, reliable software performance, and seamless collaboration between technical teams and end-users.

How does an application support developer typically collaborate with software development and IT operations teams?

Application Support Developers often serve as a bridge between software development and IT operations teams. They work closely with developers to troubleshoot issues, understand application logic, and implement fixes or enhancements. At the same time, they collaborate with IT operations to ensure smooth application deployment, monitor system health, and address user-reported incidents. This cross-functional collaboration helps maintain optimal application performance and user satisfaction.

What is the difference between Application Support Developer vs Application Support Analyst?

AspectApplication Support DeveloperApplication Support Analyst
Required CredentialsBachelor's in Computer Science or related field, programming skillsBachelor's in IT, Computer Science, or related, strong troubleshooting skills
Work EnvironmentDevelops, maintains, and troubleshoots applications, often coding and testingProvides user support, monitors systems, and resolves application issues
Employer & Industry UsageTech companies, software firms, financial institutionsCorporate IT departments, service providers, healthcare organizations
Common Search & ComparisonFocuses on development and coding aspectsFocuses on support and issue resolution

Application Support Developers primarily focus on developing and maintaining applications, requiring coding skills and technical knowledge. In contrast, Application Support Analysts concentrate on troubleshooting, user support, and ensuring system stability. Both roles are essential in IT operations but differ in their core responsibilities and skill sets.

Application Support Developer jobs near you
Infographic showing various Application Support Developer job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 23% Part Time, 5% Contract, and 1% Nights. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $104,951 per year, or $50.5 per hour.

Tonkean Platform Support Engineer

Morton Grove, IL • On-site

Techvilla Solutions
IT Services • 51 - 200 employees
Learn more about Techvilla Solutionsexternal

Full-time

Posted 13 days ago

Job description

We are seeking a Tonkean Platform Support Engineer to provide application support, workflow administration, integration troubleshooting, and continuous improvement for Tonkean-based solutions. The role will work closely with business teams, enterprise application teams, and external vendors to ensure reliable workflow execution and production operations.

Required Technical/Functional Skills
  • Hands-on experience with Tonkean platform administration and support.
  • Strong understanding of workflow automation and process orchestration.
  • Experience with REST APIs, JSON, and integration troubleshooting.
  • Knowledge of enterprise applications such as SAP, Coupa, ServiceNow, Salesforce, or Workday.
  • Familiarity with Microsoft Teams, Outlook, and collaboration platforms.
  • Strong incident management, troubleshooting, and root-cause analysis skills.
  • Understanding of Agile methodologies and ITIL processes.
Roles & Responsibilities
  • Provide L1/L2/L3 support for Tonkean applications, workflows, and integrations.
  • Monitor Tonkean solutions, modules, workflows, and system integrations.
  • Troubleshoot issues involving process execution, notifications, forms, APIs, and integrations.
  • Analyze incidents, perform root-cause analysis, and implement permanent fixes.
  • Configure and enhance Tonkean modules, intake forms, approval workflows, and dashboards.
  • Support business users during UAT, production deployments, and hypercare.
  • Manage user access, security roles, and platform governance controls.
  • Perform release validation and support production migrations.
  • Maintain workflow documentation, SOPs, and knowledge articles.
  • Coordinate with business teams, enterprise application teams, and external vendors to resolve issues.
  • Identify opportunities to improve workflow reliability, automation, and operational efficiency.
Generic Managerial / Soft Skills
  • Strong analytical and problem-solving abilities.
  • Ability to manage multiple priorities with minimal supervision.
  • Strong communication, interpersonal, and customer service skills.
  • Effective team collaboration and stakeholder management.
  • Ability to mentor and support team members.
  • Quick learner with a proactive, self-driven approach.
  • Ability to follow change management procedures, IT policies, and internal guidelines.

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