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Application Support Associate Jobs in New York (NOW HIRING)

Elara Caring

Business Support Associate

Paterson, NJ · On-site

$18 - $19/hr

Business Support Associate At Elara Caring, we have a unique opportunity to play a huge role in the ... If you require assistance due to a disability in the application or recruitment process, please ...

KnitWell Group

Support Associate

White Plains, NY · On-site

$17 - $21.25/hr

About the role As a Support Associate, your role places you both in the back of the house and on ... the application process, please contact myHRSupport@knitwellgroup.com. The Company will make ...

KnitWell Group

Support Associate

Woodbury, NY · On-site

$17 - $21.25/hr

About the role As a Support Associate, your role places you both in the back of the house and on ... the application process, please contact myHRSupport@knitwellgroup.com. The Company will make ...

KnitWell Group

Support Associate

Huntington Station, NY · On-site

$17 - $21.25/hr

About the role As a Support Associate, your role places you both in the back of the house and on ... the application process, please contact myHRSupport@knitwellgroup.com. The Company will make ...

Saks OFF 5TH

Support Associate

Elizabeth, NJ · On-site

$17 - $22.25/hr

... application. Saks OFF 5TH provides equal employment opportunities (EEO) to all employees and ... All associates are expected to create an inclusive environment free from harassment, discrimination ...

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Application Support Associate information

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How much do application support associate jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for application support associate in New York is $21.29, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $23.51 per hour, depending on experience, location, and employer.

What is an application support associate?

Application Support Associates are professionals responsible for assisting users with technical issues related to software applications. They troubleshoot problems, provide guidance on software usage, and work with development teams to resolve more complex issues. Their role ensures that business applications run smoothly and efficiently, minimizing downtime for end-users. They may also document solutions, maintain user accounts, and help with software updates or installations.

How does an application support associate typically interact with end-users and technical teams during issue resolution?

As an Application Support Associate, you serve as a key liaison between end-users and technical teams. You'll regularly interact with users to gather detailed information about their issues, provide timely updates, and deliver solutions or workarounds. On the technical side, you communicate user-reported problems to developers or system administrators, ensuring accurate information is relayed for efficient troubleshooting. This role requires clear communication, patience, and the ability to translate technical concepts for non-technical stakeholders. Effective collaboration and follow-through are essential for resolving incidents and maintaining user satisfaction.

What are the key skills and qualifications needed to thrive as an application support associate, and why are they important?

To thrive as an Application Support Associate, you need strong problem-solving skills, technical troubleshooting abilities, and a background in information technology or computer science. Familiarity with ticketing systems, SQL databases, and remote support tools, as well as ITIL or similar certifications, is commonly required. Excellent communication, patience, and customer service orientation set top performers apart in this role. These skills are crucial for efficiently resolving user issues, ensuring application uptime, and delivering high-quality support to end users.

What are the most commonly searched types of Application Support jobs in New York?

The most popular types of Application Support jobs in New York are:

What cities in New York are hiring for Application Support Associate jobs?

Cities in New York with the most Application Support Associate job openings:

Infographic showing various Application Support Associate job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $44,289 per year, or $21.3 per hour.

Academic Application Support Associate

Brooklyn, NY • On-site

SUNY Downstate Health Sciences University
Health Care and Social Assistance • 1 - 5K employees
Learn more about SUNY Downstate Health Sciences Universityexternal

$75K - $90K/yr

Full-time

Re-posted 3 days ago

Job description


The Department of Information Services at SUNY Downstate Health Sciences University is seeking a full-time Instructional Support Associate / Academic Application Support Associate.
The Instructional Support Associate provides technical and academic application support to faculty, staff, and students, focusing on learning management systems (LMS), instructional technology, and digital learning tools. This role ensures the effective use of technology in teaching and learning by offering training, troubleshooting, and instructional design assistance. The position works collaboratively with faculty, instructional designers, and IT staff to enhance academic experience.
Duties & Responsibilities
Academic Application & LMS Support:
  • Provide frontline support for the campus learning management system (Brightspace), including troubleshooting issues, managing user access, and assisting with course setup.
  • Assist faculty with LMS course design, content development, and integration of multimedia resources to enhance online and hybrid learning.
  • Support faculty and students with third-party educational tools and integrations, such as Zoom, Panopto, Turnitin, Respondus, and other academic applications.
  • Maintain documentation, FAQs, and self-help resources for faculty and students on LMS and instructional technology use.

Instructional Technology & Faculty Support:
  • Assist in the implementation and support of instructional technologies, including digital assessment tools, adaptive learning platforms, and remote learning applications.
  • Conduct faculty workshops and one-on-one training sessions on best practices for LMS use, online course delivery, and digital pedagogy.
  • Collaborate with faculty to explore and integrate innovative instructional tools, ensuring alignment with pedagogical goals.
  • Provide support for lecture capture, hybrid/remote learning, and classroom technology (e.g., smartboards, projectors, and web conferencing tools).

Technical & User Support:
  • Maintain records of technical support requests and training sessions, generating reports on system usage and faculty needs.
  • Respond to technical inquiries from faculty, students, and staff, diagnosing and resolving LMS-related issues in coordination with IT services.
  • Monitor LMS system performance, report outages, and assist in testing system updates and new features.
  • Manage user roles, permissions, and course enrollments within the LMS.
  • Stay updated on emerging trends in educational technology and recommend improvements to campus digital learning strategies.
  • Basic knowledge of Windows and Apple operating systems including Mac, iPad and mobile phone devices.
  • Assist users with connecting to the campus wireless network.
  • Assist users with installing and troubleshooting Microsoft Office and key software/apps.

Qualifications
Required Qualifications
  • Bachelor's Degree in Instructional Technology, Education, Information Technology, or a related field.
  • 2+ years of work experience supporting learning management systems (LMS) and academic applications.
  • Familiarity with online course development, instructional design principles, and digital pedagogy.
  • Strong troubleshooting skills for LMS-related issues, multimedia tools, and web-based learning platforms.
  • Ability to deliver faculty and student training sessions on instructional technology.
  • Excellent communication, organization, and problem-solving abilities.
  • Ability to work collaboratively in a diverse academic environment.

Preferred Qualifications
  • Experience working in SUNY or another higher education institution.
  • Knowledge of accessibility standards (ADA, WCAG) and Universal Design for Learning (UDL).
  • Experience with LMS administration, data analytics, or reporting tools.
  • Familiarity with emerging trends in online education, AI in learning, and digital assessment tools.

About Us
Are you looking to take your career to new heights with a leader in healthcare? SUNY Downstate Health Sciences University is one of the nation's leading metropolitan medical centers. As the only academic medical center in Brooklyn, we serve a large population that is among the most diverse in the world. We are also highly-ranked by Castle Connolly Medical, a healthcare rating company for consumers, among the top 5 leading U.S. medical schools for training doctors.
About the Team
Equal Employment Opportunity
SUNY Downstate Health Sciences University is an affirmative action, equal opportunity employer and does not discriminate on the basis of race, color, national origin, religion, creed, age, disability, sex, gender identity or expression, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, criminal conviction, and all other protected classes under federal or state laws.
Women, minorities, veterans, individuals with disabilities and members of underrepresented groups are encouraged to apply.
If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact Human Resources at ada@downstate.edu.

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