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Application Support Analyst Jobs in Bothell, WA (NOW HIRING)

Pyramid IT

Support Analyst 3

Redmond, WA

Staff Augmentation Lifecycle IT solutions o Application Development & Support o Outsourced Testing ... Pyramid has been ranked by Staffing Industry Analysts as one of the largest diversity staffing ...

Dlapiper

Litigation Support Analyst

Seattle, WA · Hybrid

Summary The Litigation Support Analyst, working in collaboration with and in support of the firm ... Processes ESI through sophisticated technology application for data analysis, such as Clearwell.

Origami Risk LLC

Client Support Analyst II

Seattle, WA

$66K - $82K/yr

Conducts structured troubleshooting by gathering context, analyzing data, and validating hypotheses ... application support roles in B2B SaaS. * 1+ years of experience handling queue-based work in ...

ICONIX Waterworks

IT Support Analyst

Snohomish, WA · On-site

$28 - $33.50/hr

Works as a team member with other IT Support staff on our end users with software, hardware ... Possess effective communication and analytical problem-solving skills, for effective work with ...

ICONIX Waterworks

IT Support Analyst

Snohomish, WA

$28 - $33.50/hr

Works as a team member with other IT Support staff on our end users with software, hardware ... Possess effective communication and analytical problem-solving skills, for effective work with ...

ICONIX Waterworks

IT Support Analyst

Snohomish, WA

$28 - $33.50/hr

* Works as a team member with other IT Support staff on our end users with software, hardware ... Possess effective communication and analytical problem-solving skills, for effective work with ...

TecTammina

Tier 3 Support Engineer

Redmond, WA · On-site

Well Versed in Support process methodologies and escalation hierarchies Analyse live-site issues ... Application Support and troubleshooting Experience with monitoring tools Experience with C#, .Net, ...

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All JobsApplication Support Analyst JobsApplication Support Analyst Jobs in Bothell, WA

Application Support Analyst information

See Bothell, WA salary details

$17

$43

$78

How much do application support analyst jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for application support analyst in Bothell, WA is $43.93, according to ZipRecruiter salary data. Most workers in this role earn between $32.79 and $50.00 per hour, depending on experience, location, and employer.

What are the most common challenges faced by Application Support Analysts, and how can they effectively handle them?

Application Support Analysts often face challenges such as resolving complex technical issues under tight deadlines, managing high volumes of support tickets, and communicating effectively with both technical teams and non-technical users. To handle these challenges, it's important to develop strong problem-solving skills, prioritize tasks efficiently, and maintain clear, patient communication. Building collaborative relationships with development teams can also help expedite issue resolution and ensure continuous improvement of applications.

What are the key skills and qualifications needed to thrive as an Application Support Analyst, and why are they important?

To thrive as an Application Support Analyst, you need a solid understanding of software troubleshooting, database management, and IT fundamentals, often backed by a relevant degree or certification. Familiarity with ticketing systems, SQL databases, and application monitoring tools is typically required. Strong problem-solving abilities, effective communication, and customer service orientation are essential soft skills for this role. These skills ensure timely resolution of technical issues, minimize application downtime, and foster positive user experiences.

What does an Application Support Analyst do?

An Application Support Analyst is responsible for maintaining, troubleshooting, and supporting software applications used by an organization. They help resolve technical issues, manage user requests, and ensure applications run smoothly and efficiently. Their role often involves working with end-users, IT teams, and software vendors to investigate problems, implement fixes, and support software upgrades or enhancements. Strong analytical and communication skills are essential for this position.

What is the difference between Application Support Analyst vs Help Desk Technician?

AspectApplication Support AnalystHelp Desk Technician
Required CredentialsTypically requires a bachelor's degree in IT, computer science, or related field; certifications like CompTIA A+ or Microsoft Certified are commonOften requires a high school diploma or associate degree; certifications like CompTIA A+ are beneficial
Work EnvironmentSupports enterprise applications, often in corporate or IT departments, troubleshooting software issuesProvides first-level support to end-users, handling hardware/software problems in various settings
Employer & Industry UsageUsed in corporate, healthcare, finance, and technology sectorsCommon in retail, education, small businesses, and service industries

The Application Support Analyst typically handles more complex application issues, requiring specific technical skills and certifications, while Help Desk Technicians focus on basic troubleshooting and user support. Both roles are essential in IT support but differ in scope and complexity.

What are popular job titles related to Application Support Analyst jobs in Bothell, WA? For Application Support Analyst jobs in Bothell, WA, the most frequently searched job titles are:
What job categories do people searching Application Support Analyst jobs in Bothell, WA look for? The top searched job categories for Application Support Analyst jobs in Bothell, WA are:
What cities near Bothell, WA are hiring for Application Support Analyst jobs? Cities near Bothell, WA with the most Application Support Analyst job openings:
Application Support Analyst jobs near you
Infographic showing various Application Support Analyst job openings in Bothell, WA as of July 2026, with employment types broken down into 87% Full Time, 7% Part Time, 1% Temporary, and 5% Contract. Highlights an 85% Physical, 6% Hybrid, and 9% Remote job distribution, with an average salary of $91,380 per year, or $43.9 per hour.
Retail Technology Application Support Engineer

Retail Technology Application Support Engineer

Glow Networks

Seattle, WA • On-site

Full-time

Posted 19 days ago

Job description

Job Description: Retail Technology Application Support Engineer
Location: Seattle, WA
Duration: 10 Months
We are seeking a talented and motivated Consumer Retail Technology Application Support Engineer to join our TechOPS team. This role is ideal for someone with 1-3 years of IT support experience, particularly in the food and beverage management software domain. The successful candidate will play a crucial role in supporting and maintaining our retail technology applications, ensuring smooth operations for our clients in the restaurant industry.
Application Support and TechOPS:
* Provide L3 support for TechOPS.
* Offer technical support for business-critical software applications, diagnosing and resolving user issues in a timely manner.
* Monitor application performance, resolve technical issues, and perform root cause analysis for recurring problems.
* Serve as the primary point of contact for application-related inquiries, working with users to address their needs.
* Troubleshoot software and hardware issues related to retail platforms, including POS, Kitchen Display Systems (KDS), and back-office systems.
Release & Deployment:
* Participate in the testing of new or updated applications, ensuring they meet functional requirements and quality standards.
* Assist with the release, deployment, and rollout of new software versions or updates to users, including SPC and payment systems.
* Ensure smooth transition and minimal disruption during application changes, including user training and documentation.
* Perform enhancements as per requirements and deploy them effectively.
* Support staging and installation processes for retail technology solutions.
Reporting & Management:
* Collect and analyze data from applications to generate reports and provide insights to stakeholders.
* Monitor application usage and performance metrics to identify trends and potential issues.
* Provide recommendations for improving workflows or streamlining processes through better application use.
* Work with project managers and customers to ensure applications meet evolving business requirements.
* Update AOD and Knowledge documents as needed.
Technical Skills:
* Install, configure, support, and administer food and beverage management software products, with a focus on Oracle Simphony, RES 3700, and 9700.
* Provide technical support for Point of Sale (POS) and Mobile POS automation and integration.
* Manage and resolve networking issues related to DHCP and DNS in retail environments.
* Support POS printers and cloud platforms.
* Utilize automated support management and tracking tools to manage customer requests and issues efficiently.
Education:
* Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
Experience:
* 1-3 years of IT support experience, preferably in food and beverage management software products.
Technical Skills:
* Hands-on experience with Oracle Simphony, RES 3700, or 9700.
* Proficiency in POS and Mobile POS automation and integration.
* Basic understanding of Oracle/SQL databases.
* Knowledge of Windows 11, Marimba, PowerShell, and Python.
* Familiarity with Microsoft Azure cloud platform.
* Working knowledge of networks, PCs, and ability to resolve installation issues.
* Experience with payment processing systems and technologies.
* Familiarity with various operating systems (Windows Server 2007, 2010, 2011, Oracle, and VMware).
* Experience using automated support management and tracking tools in a support center environment.
Soft Skills:
* Excellent problem-solving and troubleshooting skills.
* Strong communication skills, with the ability to explain complex technical concepts to non-technical users.
* Customer-oriented, with the ability to work both independently and as part of a team.
* Analytical thinking and attention to detail.
* Ability to work effectively in a fast-paced, team-oriented environment.
* Willingness to learn and adapt to new technologies and processes.
Previous experience supporting restaurant software products, particularly the Oracle MICROS product suite (Simphony, RES 3700, 9700, Materials Control, R&A).
JavaScript and SQL experience.
Knowledge of endpoint management tools such as SCCM/Retail.
Experience with IT service management frameworks (e.g., ITIL).
Knowledge of application performance monitoring tools.
Experience with cloud platforms such as AWS, Azure, or Google Cloud.
Familiarity with databases (SQL, Oracle, etc.) and querying for data analysis.

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