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Application Support Analyst Jobs in Bothell, WA (NOW HIRING)

Weyerhauser Co

IT App Support Analyst II

Seattle, WA · On-site

As an IT Application Support Analyst on Weyerhaeuser's Connected Forest Support team, you will actively contribute to the execution of a fully implemented support model for our Timberlands ERP system ...

Weyerhaeuser Company

IT App Support Analyst II

Seattle, WA · On-site +1

$82K - $123K/yr

As an IT Application Support Analyst on Weyerhaeuser's Connected Forest Support team, you will actively contribute to the execution of a fully implemented support model for our Timberlands ERP system ...

Weyerhaeuser

IT App Support Analyst II

Seattle, WA · On-site

$82K - $123K/yr

As an IT Application Support Analyst on Weyerhaeuser's Connected Forest Support team, you will actively contribute to the execution of a fully implemented support model for our Timberlands ERP system ...

Pyramid IT

Support Analyst 3

Redmond, WA · On-site

Staff Augmentation Lifecycle IT solutions o Application Development & Support o Outsourced Testing ... Pyramid has been ranked by Staffing Industry Analysts as one of the largest diversity staffing ...

DYOPATH

Desktop Support Analyst II

Bothell, WA

$30/hr

Software/application updates * Troubleshoot incidents, reports, and processes to identify and ... Experience as a Desktop Support Analyst I Additional Requirements * Successful completion of a ...

DYOPATH

Desktop Support Analyst II

Bothell, WA · On-site

$30/hr

Software/application updates * Troubleshoot incidents, reports, and processes to identify and ... Experience as a Desktop Support Analyst I Additional Requirements * Successful completion of a ...

DYOPATH

Desktop Support Analyst II

Redmond, WA

$30/hr

Software/application updates * Troubleshoot incidents, reports, and processes to identify and ... Experience as a Desktop Support Analyst I Additional Requirements * Successful completion of a ...

DYOPATH

Desktop Support Analyst II

Bellevue, WA · On-site

$30/hr

Software/application updates * Troubleshoot incidents, reports, and processes to identify and ... Experience as a Desktop Support Analyst I Additional Requirements * Successful completion of a ...

DYOPATH

Desktop Support Analyst II

Edmonds, WA · On-site

$30/hr

Software/application updates * Troubleshoot incidents, reports, and processes to identify and ... Experience as a Desktop Support Analyst I Additional Requirements * Successful completion of a ...

Dlapiper

Litigation Support Analyst

Seattle, WA · Hybrid

$46.15 - $73.38/hr

Summary The Litigation Support Analyst, working in collaboration with and in support of the firm ... Processes ESI through sophisticated technology application for data analysis, such as Clearwell.

Uw

Computer Support Analyst 2

Seattle, WA · On-site

... your application must demonstrate you meet both the minimum qualifications and additional ... as Computer Support Analyst I * Applicants who do not meet these qualifications WILL NOT be ...

Vimly

IT Support Analyst II

Seattle, WA · On-site

$55K - $65K/yr

Position Title: IT Support Analyst II (Full Time / Non-Exempt) Who'll You Report To: Sr. Director ... of application-dependent back-end servers. * Maintain the security of the organization ...

Origami Risk LLC

Client Support Analyst II

Seattle, WA · On-site

$66K - $82K/yr

Conducts structured troubleshooting by gathering context, analyzing data, and validating hypotheses ... application support roles in B2B SaaS. * 1+ years of experience handling queue-based work in ...

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All JobsApplication Support Analyst JobsApplication Support Analyst Jobs in Bothell, WA

Application Support Analyst information

See Bothell, WA salary details

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$43

$78

How much do application support analyst jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for application support analyst in Bothell, WA is $43.93, according to ZipRecruiter salary data. Most workers in this role earn between $32.79 and $50.00 per hour, depending on experience, location, and employer.

What does an application support analyst do?

An Application Support Analyst is responsible for maintaining, troubleshooting, and supporting software applications used by an organization. They help resolve technical issues, manage user requests, and ensure applications run smoothly and efficiently. Their role often involves working with end-users, IT teams, and software vendors to investigate problems, implement fixes, and support software upgrades or enhancements. Strong analytical and communication skills are essential for this position.

What are the key skills and qualifications needed to thrive as an application support analyst, and why are they important?

To thrive as an Application Support Analyst, you need a solid understanding of software troubleshooting, database management, and IT fundamentals, often backed by a relevant degree or certification. Familiarity with ticketing systems, SQL databases, and application monitoring tools is typically required. Strong problem-solving abilities, effective communication, and customer service orientation are essential soft skills for this role. These skills ensure timely resolution of technical issues, minimize application downtime, and foster positive user experiences.

What are the most common challenges faced by application support analysts, and how can they effectively handle them?

Application Support Analysts often face challenges such as resolving complex technical issues under tight deadlines, managing high volumes of support tickets, and communicating effectively with both technical teams and non-technical users. To handle these challenges, it's important to develop strong problem-solving skills, prioritize tasks efficiently, and maintain clear, patient communication. Building collaborative relationships with development teams can also help expedite issue resolution and ensure continuous improvement of applications.

What is the difference between Application Support Analyst vs Help Desk Technician?

AspectApplication Support AnalystHelp Desk Technician
Required CredentialsTypically requires a bachelor's degree in IT, computer science, or related field; certifications like CompTIA A+ or Microsoft Certified are commonOften requires a high school diploma or associate degree; certifications like CompTIA A+ are beneficial
Work EnvironmentSupports enterprise applications, often in corporate or IT departments, troubleshooting software issuesProvides first-level support to end-users, handling hardware/software problems in various settings
Employer & Industry UsageUsed in corporate, healthcare, finance, and technology sectorsCommon in retail, education, small businesses, and service industries

The Application Support Analyst typically handles more complex application issues, requiring specific technical skills and certifications, while Help Desk Technicians focus on basic troubleshooting and user support. Both roles are essential in IT support but differ in scope and complexity.

What are popular job titles related to Application Support Analyst jobs in Bothell, WA?

For Application Support Analyst jobs in Bothell, WA, the most frequently searched job titles are:

What job categories do people searching Application Support Analyst jobs in Bothell, WA look for?

The top searched job categories for Application Support Analyst jobs in Bothell, WA are:

What cities near Bothell, WA are hiring for Application Support Analyst jobs?

Cities near Bothell, WA with the most Application Support Analyst job openings:

Application Support Analyst jobs near you
Infographic showing various Application Support Analyst job openings in Bothell, WA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $91,380 per year, or $43.9 per hour.

Product Support Analyst

Kirkland, WA • On-site

Long Tail Health Solutions Inc.
See more jobs at Long Tail Health Solutions Inc.external

Other

Posted 11 days ago

Job description

Product Support Analyst

Long Tail Health Solutions Inc. Kirkland, Washington, United States

About this position About Long Tail Health Solutions Inc.

Long Tail Health Solutions is a provider advocate, delivering a suite of technology-enabled services which discover and operationalize payer rules and behaviors to improve the visibility, execution, and outcomes of utilization review, case management, and revenue cycle functions.

Our mission is to optimize the financial performance and work-lives of healthcare providers by eliminating administrative waste with modern technology applied to long tail problems.

The Product Support Analyst owns the front line of customer support, managing incoming service tickets for AppealAssist and CareAssist. This role is the first point of contact for customer issues — triaging, resolving, and escalating tickets accurately and quickly — and will grow alongside the support function as it matures under the Director of Product Support.

Education and Experience
  • Required: Bachelor's degree preferred, or equivalent relevant work experience.
  • Preferred: Experience in a customer support or help desk role, ideally in SaaS or healthcare technology.
  • 1-3 years of customer support experience.
Knowledge
  • Familiarity with support ticketing systems and basic troubleshooting workflows.
  • Working understanding of healthcare operations (utilization review, denials/appeals) sufficient to understand customer context, or willingness to learn quickly.
  • Basic understanding of SaaS application support — log review, reproducing issues, distinguishing user error from product bugs.
Skills
  • Strong written communication skills for clear, professional ticket responses.
  • Solid troubleshooting and problem-solving skills to resolve straightforward issues independently.
  • Good judgment on when to escal…
  • Organized and able to manage a ticket queue under time pressure.
  • Empathetic, customer-first communication style, especially given customers are healthcare staff working in time-sensitive environments.
Primary Job Duties

The essential functions include, but are not limited to the following:

  • Ticket Triage: Monitor and triage incoming support tickets, prioritizing based on severity and customer impact.
  • Issue Resolution: Resolve straightforward customer issues directly and document steps taken for consistency and future reference.
  • Escalation: Escalate complex or product-related issues to the Director of Product Support or relevant product manager with clear reproduction steps and context.
  • Documentation: Maintain accurate ticket records and contribute to a growing internal knowledge base of common issues and resolutions.
  • Customer Communication: Provide timely, clear updates to customers throughout the lifecycle of their ticket.
  • Trend Reporting: Flag recurring issues or patterns to the Director of Product Support to inform process or product improvements.
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