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Fiber Customer Support Analyst Jobs in Bothell, WA

DYOPATH

Desktop Support Analyst II

Bothell, WA · On-site

$30/hr

DYOPATH is seeking a Desktop Support Analyst II who brings strong troubleshooting abilities, attention to detail, and a commitment to delivering excellent customer support. If you enjoy advanced ...

DYOPATH

Desktop Support Analyst II

Bothell, WA · On-site

$30/hr

Support internal customers through face-to-face interactions, phone support, or chat. * Track ... Experience as a Desktop Support Analyst I Additional Requirements * Successful completion of a ...

DYOPATH

Desktop Support Analyst II

Bellevue, WA · On-site

$30/hr

DYOPATH is seeking a Desktop Support Analyst II who brings strong troubleshooting abilities, attention to detail, and a commitment to delivering excellent customer support. If you enjoy advanced ...

DYOPATH

Desktop Support Analyst II

Redmond, WA

$30/hr

DYOPATH is seeking a Desktop Support Analyst II who brings strong troubleshooting abilities, attention to detail, and a commitment to delivering excellent customer support. If you enjoy advanced ...

DYOPATH

Desktop Support Analyst II

Edmonds, WA · On-site

$30/hr

DYOPATH is seeking a Desktop Support Analyst II who brings strong troubleshooting abilities, attention to detail, and a commitment to delivering excellent customer support. If you enjoy advanced ...

Ziply Fiber

Fiber Build Execution Analyst

Everett, WA · On-site

$78K - $116K/yr

We offer the fastest home internet in the nation, a refreshingly great customer experience, and ... Northwest Fiber Co Enablement & Post-Transaction Integration • Support operational and financial ...

Origami Risk LLC

Client Support Analyst II

Seattle, WA · On-site

$66K - $82K/yr

Identifies qualified vs. unqualified incidents (Origami platform error vs. customer-induced ... Supports high-impact or sensitive cases with sound judgment and composure. Documentation, Knowledge ...

Dlapiper

Litigation Support Analyst

Seattle, WA · Hybrid

$46.15 - $73.38/hr

... customer satisfaction. Must have demonstrated proficiency in the entire litigation support process ... Strong analytical and problem-solving skills are required to resolve complex issues using ...

Vimly

IT Support Analyst II

Seattle, WA · On-site

$55K - $65K/yr

Position Title: IT Support Analyst II (Full Time / Non-Exempt) Who'll You Report To: Sr. Director ... customer experience. What We Offer Base salary: $55,000-$65,000. Eligible for quarterly bonus ...

VAST Data

Customer Support Engineer

Seattle, WA · On-site

... data analysis and AI training and inference. Designed from the ground up to make AI simple to ... Summary As a Customer Support Engineering team you will be regarded as a VAST Data technical expert ...

Team LINX

Traveling Fiber Specialist

Seattle, WA · On-site

$40 - $45/hr

Survey work areas and develop material lists to support project planning * Execute Enterprise, hyperscale, and AI cluster / GPU infrastructure fiber deployments * Coordinate directly with customers ...

Team LINX

Traveling Fiber Specialist

Renton, WA · On-site

$40 - $45/hr

Survey work areas and develop material lists to support project planning * Execute Enterprise, hyperscale, and AI cluster / GPU infrastructure fiber deployments * Coordinate directly with customers ...

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Fiber Customer Support Analyst information

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$31

$44

How much do fiber customer support analyst jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for fiber customer support analyst in Bothell, WA is $31.21, according to ZipRecruiter salary data. Most workers in this role earn between $22.84 and $44.33 per hour, depending on experience, location, and employer.

What is a fiber customer support analyst?

Fiber Customer Support Analysts are professionals who assist customers with issues related to fiber optic internet services. They handle inquiries, troubleshoot technical problems, and provide guidance on installation, connectivity, and billing for fiber internet. Through phone, email, or chat support, these analysts ensure customers have a smooth experience and resolve any service disruptions or questions promptly. Their expertise in fiber technology helps maintain high customer satisfaction and service reliability.

How does a fiber customer support analyst typically collaborate with field technicians and network engineers?

Fiber Customer Support Analysts often serve as a crucial liaison between customers experiencing connectivity issues and the technical teams responsible for resolving them. They gather detailed information from customers, troubleshoot issues remotely, and escalate complex problems to field technicians or network engineers when necessary. Effective collaboration involves clear documentation, timely updates, and ongoing communication to ensure customer concerns are resolved efficiently. This teamwork helps maintain service quality and fosters a smooth workflow across departments.

What are the key skills and qualifications needed to thrive as a fiber customer support analyst, and why are they important?

To thrive as a Fiber Customer Support Analyst, you need a solid understanding of fiber optic technology, troubleshooting processes, and typically a background in IT, telecommunications, or a related field. Familiarity with customer relationship management (CRM) systems, ticketing tools, and diagnostic platforms is essential. Excellent communication, patience, and problem-solving skills help you deliver effective support and build positive customer relationships. These competencies ensure efficient resolution of technical issues and contribute to customer satisfaction and retention.

What is the difference between Fiber Customer Support Analyst vs Fiber Network Technician?

AspectFiber Customer Support AnalystFiber Network Technician
Required CredentialsCustomer service skills, technical knowledge, certifications like CompTIA A+ or fiber-specific trainingTechnical certifications, fiber optic installation and maintenance certifications
Work EnvironmentOffice-based, customer support centers, remote supportFieldwork, on-site installation, maintenance, and troubleshooting
Employer & Industry UsageTelecom providers, ISPs, customer service centersTelecom companies, network service providers, infrastructure firms

The Fiber Customer Support Analyst primarily handles customer inquiries, troubleshooting, and support remotely or in call centers, focusing on customer satisfaction. In contrast, the Fiber Network Technician performs hands-on installation, maintenance, and repair of fiber optic networks in the field. Both roles require technical knowledge, but their work environments and daily tasks differ significantly.

What job categories do people searching Fiber Customer Support Analyst jobs in Bothell, WA look for?

The top searched job categories for Fiber Customer Support Analyst jobs in Bothell, WA are:

What cities near Bothell, WA are hiring for Fiber Customer Support Analyst jobs?

Cities near Bothell, WA with the most Fiber Customer Support Analyst job openings:

Fiber Customer Support Analyst jobs near you
Infographic showing various Fiber Customer Support Analyst job openings in Bothell, WA as of September 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $64,921 per year, or $31.2 per hour.

Product Support Analyst

Kirkland, WA • On-site

Long Tail Health Solutions Inc.
See more jobs at Long Tail Health Solutions Inc.external

Other

Posted 10 days ago

Job description

Product Support Analyst

Long Tail Health Solutions Inc. Kirkland, Washington, United States

About this position About Long Tail Health Solutions Inc.

Long Tail Health Solutions is a provider advocate, delivering a suite of technology-enabled services which discover and operationalize payer rules and behaviors to improve the visibility, execution, and outcomes of utilization review, case management, and revenue cycle functions.

Our mission is to optimize the financial performance and work-lives of healthcare providers by eliminating administrative waste with modern technology applied to long tail problems.

The Product Support Analyst owns the front line of customer support, managing incoming service tickets for AppealAssist and CareAssist. This role is the first point of contact for customer issues — triaging, resolving, and escalating tickets accurately and quickly — and will grow alongside the support function as it matures under the Director of Product Support.

Education and Experience
  • Required: Bachelor's degree preferred, or equivalent relevant work experience.
  • Preferred: Experience in a customer support or help desk role, ideally in SaaS or healthcare technology.
  • 1-3 years of customer support experience.
Knowledge
  • Familiarity with support ticketing systems and basic troubleshooting workflows.
  • Working understanding of healthcare operations (utilization review, denials/appeals) sufficient to understand customer context, or willingness to learn quickly.
  • Basic understanding of SaaS application support — log review, reproducing issues, distinguishing user error from product bugs.
Skills
  • Strong written communication skills for clear, professional ticket responses.
  • Solid troubleshooting and problem-solving skills to resolve straightforward issues independently.
  • Good judgment on when to escal…
  • Organized and able to manage a ticket queue under time pressure.
  • Empathetic, customer-first communication style, especially given customers are healthcare staff working in time-sensitive environments.
Primary Job Duties

The essential functions include, but are not limited to the following:

  • Ticket Triage: Monitor and triage incoming support tickets, prioritizing based on severity and customer impact.
  • Issue Resolution: Resolve straightforward customer issues directly and document steps taken for consistency and future reference.
  • Escalation: Escalate complex or product-related issues to the Director of Product Support or relevant product manager with clear reproduction steps and context.
  • Documentation: Maintain accurate ticket records and contribute to a growing internal knowledge base of common issues and resolutions.
  • Customer Communication: Provide timely, clear updates to customers throughout the lifecycle of their ticket.
  • Trend Reporting: Flag recurring issues or patterns to the Director of Product Support to inform process or product improvements.
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