Fiber Customer Support Analyst Jobs in Bothell, WA

Base Salary: $78,121 to $116,536 annually DOE

Benefits: Medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and education reimbursement programs.

Ziply Fiber is a local internet service provider dedicated to elevating the connected lives of the communities we serve. We offer the fastest home internet in the nation, a refreshingly great customer experience, and affordable plans that put customers in charge.

As our state-of-the-art fiber network expands, so does our need for team members who can help us grow and realize our goals.

Our Company Values:

• Genuinely Caring: We treat customers and colleagues like neighbors, with empathy and full attention.
  

• Empowering You: We help customers choose what is best for them, and we support employees in implementing new ideas and solutions.
  

• Innovation and Improvement: We constantly seek ways to improve how we serve customers and each other.
  

• Earning Your Trust: We build trust through clear, honest, human communication.
  

Job Summary

The Fiber Build Execution Analyst role provides analytical, coordination, and reporting support for Ziply Fiber’s expansion initiatives, joint venture activities, and post-transaction integration work. This role focuses on tracking workstreams, maintaining visibility into risks and milestones, and supporting cross-functional alignment across engineering, finance, legal, regulatory, construction, and product teams.

This is a highly detail-oriented role requiring strong organizational skills, comfort working across multiple teams, and the ability to manage complex information while supporting evolving governance and reporting requirements tied to new ownership and partnership structures.

Essential Duties and Responsibilities:

The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed.

Northwest Fiber Co Enablement & Post-Transaction Integration

· Support operational and financial transition activities related to Ziply’s new holding company structure.

· Track governance, reporting, and compliance requirements across Finance, Legal, Regulatory and FDC teams.

· Maintain logs of risks, dependencies, and open items tied to the transition.

· Prepare structured status updates, trackers, and documentation for leadership review.

· Support updates to contracts, permits and third-party agreements by tracking progress and required inputs.

Adjacent Market Expansion

· Coordinate inputs from engineering, construction, permitting, finance, & regulatory for expansion evaluations

· Maintain market assessment trackers including density assumptions, cost inputs, regulatory constraints, and readiness indicators.

· Support go / no-go analysis by organizing data, documenting risks, and preparing summary materials.

· Track follow-ups, decisions, and next steps across expansion workstreams.

M&A Identification & Deployment

· Support due diligence activities by organizing data related to subscriber metrics, infrastructure condition and operational readiness.

· Track engineering, permitting and operational findings during evaluation and integration phases.

· Maintain integration trackers outlining milestones, dependencies, and status across functions.

· Support preparation of integration timelines, dashboards, and leadership updates

Product & Service Strategy Alignment

· Track product requirements and dependencies related to infrastructure readiness.

· Support coordination between product, engineering, and operations teams to ensure alignment.

· Document decisions, changes and requirements related to expansion or integration initiatives.

Other Duties

· Performs other duties as required to support the business and evolving organization.

Required Qualifications:

· High school diploma or GED.

· Minimum of two (2) to four (4) years of experience in telecommunications, program management, M&A integration, or strategic operations.

· Experience supporting organizational transitions including integration, financial tracking changes & governance updates.

· Strong organizational skills with the ability to manage trackers, dashboards, and detailed documentation.

· Demonstrated success coordinating complex cross-functional workstreams and driving alignment across engineering, construction, finance, legal, regulatory and product teams.

· Skilled in program reporting, KPI tracking, risk assessment and building clear executive-level summaries.

· Proficient with Microsoft Office, Smartsheet and program tracking tools.

Preferred Qualifications:

· Bachelor’s Degree in a relevant field.

· Familiarity with GIS, financial modeling inputs or engineering systems a plus

Knowledge, Skills, and Abilities:

· Ability to work independently and apply sound judgment and reasoning skills to a variety of situations.

· Ability to multi-task and collaborate effectively with other personnel to meet deadlines.

· Strong verbal and written communication, attention to detail, and organizational skills.

· Ability to work within critical deadlines.

· Ability to adjust to rapidly changing priorities and schedules.

· Ability to provide excellent customer service.

Work Authorization

Applicants must be currently authorized to work in the US for any employer. Sponsorship is not available for this position.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking, or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

Work is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse, and multi-line telephone system. The work is primarily a modern office setting.

At all times, Ziply Fiber must be your primary employer. Unless otherwise prohibited by law, employees may not hold outside employment nor be self-employed without obtaining approval in writing from Ziply Fiber. In holding outside employment or self-employment, employees should ensure that participation does not conflict with responsibilities to Ziply Fiber or its business interests.

Diverse Workforce / EEO:

Ziply Fiber is an equal opportunity employer. Ziply Fiber will consider all qualified candidates regardless of race, color, religion, national origin, gender, age, marital status, sexual orientation, veteran status, and the presence of a non-job-related handicap or disability or any other legally protected status.

Ziply Fiber requires a pre-employment background check as conditions of employment. Ziply Fiber may require a pre-employment drug screening.