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Fiber Customer Support Analyst Jobs in Bothell, WA

Ziply Fiber

Senior Financial Analyst

Kirkland, WA · On-site

$103K - $129K/yr

Ziply Fiber is a local internet service provider dedicated to elevating the connected lives of the ... Empowering You: We help customers choose what is best for them, and we support employees in ...

Ziply Fiber

Senior Financial Analyst

Kirkland, WA · On-site

$95 - $135/hr

Ziply Fiber is a local internet service provider dedicated toelevating the connected livesof the ... Empowering You: We help customers choose whatisbest for them,andwesupport employeesin ...

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All JobsFiber Customer Support Analyst JobsFiber Customer Support Analyst Jobs in Bothell, WA

Fiber Customer Support Analyst information

See Bothell, WA salary details

$13

$31

$44

How much do fiber customer support analyst jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for fiber customer support analyst in Bothell, WA is $31.21, according to ZipRecruiter salary data. Most workers in this role earn between $22.84 and $44.33 per hour, depending on experience, location, and employer.

What is a fiber customer support analyst?

Fiber Customer Support Analysts are professionals who assist customers with issues related to fiber optic internet services. They handle inquiries, troubleshoot technical problems, and provide guidance on installation, connectivity, and billing for fiber internet. Through phone, email, or chat support, these analysts ensure customers have a smooth experience and resolve any service disruptions or questions promptly. Their expertise in fiber technology helps maintain high customer satisfaction and service reliability.

How does a fiber customer support analyst typically collaborate with field technicians and network engineers?

Fiber Customer Support Analysts often serve as a crucial liaison between customers experiencing connectivity issues and the technical teams responsible for resolving them. They gather detailed information from customers, troubleshoot issues remotely, and escalate complex problems to field technicians or network engineers when necessary. Effective collaboration involves clear documentation, timely updates, and ongoing communication to ensure customer concerns are resolved efficiently. This teamwork helps maintain service quality and fosters a smooth workflow across departments.

What are the key skills and qualifications needed to thrive as a fiber customer support analyst, and why are they important?

To thrive as a Fiber Customer Support Analyst, you need a solid understanding of fiber optic technology, troubleshooting processes, and typically a background in IT, telecommunications, or a related field. Familiarity with customer relationship management (CRM) systems, ticketing tools, and diagnostic platforms is essential. Excellent communication, patience, and problem-solving skills help you deliver effective support and build positive customer relationships. These competencies ensure efficient resolution of technical issues and contribute to customer satisfaction and retention.

What is the difference between Fiber Customer Support Analyst vs Fiber Network Technician?

AspectFiber Customer Support AnalystFiber Network Technician
Required CredentialsCustomer service skills, technical knowledge, certifications like CompTIA A+ or fiber-specific trainingTechnical certifications, fiber optic installation and maintenance certifications
Work EnvironmentOffice-based, customer support centers, remote supportFieldwork, on-site installation, maintenance, and troubleshooting
Employer & Industry UsageTelecom providers, ISPs, customer service centersTelecom companies, network service providers, infrastructure firms

The Fiber Customer Support Analyst primarily handles customer inquiries, troubleshooting, and support remotely or in call centers, focusing on customer satisfaction. In contrast, the Fiber Network Technician performs hands-on installation, maintenance, and repair of fiber optic networks in the field. Both roles require technical knowledge, but their work environments and daily tasks differ significantly.

What are popular job titles related to Fiber Customer Support Analyst jobs in Bothell, WA?

For Fiber Customer Support Analyst jobs in Bothell, WA, the most frequently searched job titles are:

What cities near Bothell, WA are hiring for Fiber Customer Support Analyst jobs?

Cities near Bothell, WA with the most Fiber Customer Support Analyst job openings:

Fiber Customer Support Analyst jobs near you
Infographic showing various Fiber Customer Support Analyst job openings in Bothell, WA as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 26% Part Time, and 5% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $64,921 per year, or $31.2 per hour.

Technical Account Specialist - Customer Support

Zenoti

Seattle, WA • On-site

$60K - $85K/yr

Full-time

Re-posted 26 days ago

Job description

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes

Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.

Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte's 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com

Requirements

  • Bachelor's degree in business, Computer Science, IT, Engineering or equivalent
  • 4-5 years professional experience, with 2-3 years experience in Technical Account Management, Technical Support or Help Desk role supporting complex, data-driven web applications
  • Open to travel on short notice to customer locations when required, up to 10%

What will I be doing?

  • Work with Zenoti customers in support of their daily business operations – focus on product support, problem resolution, training, and post-go-live adoption.
  • Coordinate issue reviews, product enhancement requests, and other post-live activities.
  • Serve as the single point of contact for large customer accounts while leveraging a broader supporting team across the world to deliver quick and effective solutions to customer issues.

What skills do I need?

  • Strong logical, analytical and problem-solving skills
  • Excellent verbal and written communication skills
  • Ability to manage multiple priorities across multiple projects simultaneously
  • Open to travelling on short notice to customer locations when required
  • Previous Technical Support or Help Desk experience supporting complex, data-driven web applications is required
  • Experience in a customer service/retail segment is an added advantage
  • Experience in the wellness/spa industry a plus
  • Experience supporting e-commerce solutions is a plus
  • Bachelor degree in business, computer science, IT, engineering or equivalent required
  • Associate's degree with significant retail or customer service experience also considered, when coupled with solid technical background

Benefits

At Zenoti, we believe that when people feel good, they are able to do great things. We enable our employees to unleash their potential by providing enriching career opportunities and dynamic financial rewards. We foster an enriching culture, supportive and dynamic work environment, and encourage our employees to balance life, work, and wellbeing. We offer all of our employees:

  • Medical, dental, and vision coverage
  • Participation in company 401k plan
  • Unlimited paid time off
  • Paid parental leave
  • Flexible work hours
  • Programs, classes and activities supporting your physical and mental wellbeing, led by Zenoti's dedicated Chief Wellness Officer
Zenoti Pay Range
$60,000—$85,000 USD

Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.