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Fiber Customer Support Analyst Jobs in Bothell, WA

Crusoe

Senior Manager, Customer Support

Seattle, WA · On-site

$129K - $178K/yr

As a Senior Manager, Customer Support, you'll play a crucial role in empowering our customers to ... Demonstrated ability to analyze complex technical issues and develop effective solutions.

Ziply Fiber

Director, Commercial Orders

Kirkland, WA · On-site

$150K - $185K/yr

... Fiber's commercial order-to-cash operations. This role leads teams responsible for commercial order management, service delivery coordination, customer implementations, account management support ...

Ziply Fiber

Director, Commercial Orders

Kirkland, WA · On-site

$150K - $185K/yr

... customers in charge. As our state-of-the-art fiber network expands, so does our need for team ... support, project management, billing support operations, customer escalations, workflow ...

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Fiber Customer Support Analyst information

See Bothell, WA salary details

$13

$31

$44

How much do fiber customer support analyst jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for fiber customer support analyst in Bothell, WA is $31.21, according to ZipRecruiter salary data. Most workers in this role earn between $22.84 and $44.33 per hour, depending on experience, location, and employer.

What is a fiber customer support analyst?

Fiber Customer Support Analysts are professionals who assist customers with issues related to fiber optic internet services. They handle inquiries, troubleshoot technical problems, and provide guidance on installation, connectivity, and billing for fiber internet. Through phone, email, or chat support, these analysts ensure customers have a smooth experience and resolve any service disruptions or questions promptly. Their expertise in fiber technology helps maintain high customer satisfaction and service reliability.

How does a fiber customer support analyst typically collaborate with field technicians and network engineers?

Fiber Customer Support Analysts often serve as a crucial liaison between customers experiencing connectivity issues and the technical teams responsible for resolving them. They gather detailed information from customers, troubleshoot issues remotely, and escalate complex problems to field technicians or network engineers when necessary. Effective collaboration involves clear documentation, timely updates, and ongoing communication to ensure customer concerns are resolved efficiently. This teamwork helps maintain service quality and fosters a smooth workflow across departments.

What are the key skills and qualifications needed to thrive as a fiber customer support analyst, and why are they important?

To thrive as a Fiber Customer Support Analyst, you need a solid understanding of fiber optic technology, troubleshooting processes, and typically a background in IT, telecommunications, or a related field. Familiarity with customer relationship management (CRM) systems, ticketing tools, and diagnostic platforms is essential. Excellent communication, patience, and problem-solving skills help you deliver effective support and build positive customer relationships. These competencies ensure efficient resolution of technical issues and contribute to customer satisfaction and retention.

What is the difference between Fiber Customer Support Analyst vs Fiber Network Technician?

AspectFiber Customer Support AnalystFiber Network Technician
Required CredentialsCustomer service skills, technical knowledge, certifications like CompTIA A+ or fiber-specific trainingTechnical certifications, fiber optic installation and maintenance certifications
Work EnvironmentOffice-based, customer support centers, remote supportFieldwork, on-site installation, maintenance, and troubleshooting
Employer & Industry UsageTelecom providers, ISPs, customer service centersTelecom companies, network service providers, infrastructure firms

The Fiber Customer Support Analyst primarily handles customer inquiries, troubleshooting, and support remotely or in call centers, focusing on customer satisfaction. In contrast, the Fiber Network Technician performs hands-on installation, maintenance, and repair of fiber optic networks in the field. Both roles require technical knowledge, but their work environments and daily tasks differ significantly.

What job categories do people searching Fiber Customer Support Analyst jobs in Bothell, WA look for?

The top searched job categories for Fiber Customer Support Analyst jobs in Bothell, WA are:

What cities near Bothell, WA are hiring for Fiber Customer Support Analyst jobs?

Cities near Bothell, WA with the most Fiber Customer Support Analyst job openings:

Fiber Customer Support Analyst jobs near you
Infographic showing various Fiber Customer Support Analyst job openings in Bothell, WA as of September 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $64,921 per year, or $31.2 per hour.

Customer Support Associate, Bilingual - Ukrainian (Starlink)

Redmond, WA • On-site

SpaceX
Aerospace Product and Parts Manufacturing • 1 - 5K employees
Learn more about SpaceXexternal

$29/hr

Full-time, Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 8 days ago

SpaceX rating

8.7

Company rating: 8.7 out of 10

Based on 152 frontline employees who took The Breakroom Quiz

Job description

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.
CUSTOMER SUPPORT ASSOCIATE, BILINGUAL - UKRAINIAN (STARLINK)
Starlink, our revolutionary satellite constellation, will deliver low-latency broadband internet worldwide. As an early member of the Starlink Customer Support team, you will be the face of Starlink to our customers, ensuring they have an exceptional overall experience.
In this role, you will triage, troubleshoot, and resolve customer issues. You will analyze trends, identify gaps, and design simple, effective support interventions that improve our customers' experience. We're looking for excellent problem solvers who move quickly and proactively and are obsessed with the success of our customers. This role is ideal for someone looking to join a scrappy, early-stage Support team and set the tone for how we help our customers.
RESPONSIBILITIES:
  • Triage and resolve customer issues across multiple channels (digital, voice, etc.). Be a relentless internal advocate for the customer within SpaceX
  • Provide technical support to customers using hardware, software, and network expertise
  • Surface product, process, and training issues by pairing quantitative and qualitative methods. Be the voice of the customer, in the language of the business
  • Collaborate with internal teams to create and improve troubleshooting workflows and resolve root-cause issues
  • Create and maintain an internal knowledge base and help center collateral

BASIC QUALIFICATIONS:
  • High school diploma or equivalency certificate
  • 1+ years of experience in a front-line customer support role
  • Fluent in English and Ukrainian

PREFERRED SKILLS AND EXPERIENCE:
  • Excellent problem-solving and sleuthing skills. You go beyond just the apparent and available answer and do what it takes to satisfy the customer. You are relentless and own it
  • Excellent written and verbal communication skills. Talking with others comes naturally, you derive satisfaction from resolving their issues, and you can distill complex concepts into the simplest explanations
  • Excellent empathy, active listening, and resiliency skills. You internalize customer concerns, solve them, and keep it positive
  • Strong attention to detail and time management skills. You take pride in your craft
  • Willingness and ability to flex weekend and night shift hours as needed to support our growth
  • Experience in a training, learning and development, analytics, service design, vendor management, or content management role
  • Start-up, consulting, or other demonstrated experience in a high-growth, fast-paced environment
  • Technical aptitude - experience with networking, hardware troubleshooting, software development, etc.

ADDITIONAL REQUIREMENTS:
  • Must be available to work scheduled shifts, including holidays
  • Must be available to work overtime hours and/or weekends as needed
  • This is not a remote position and will require relocation if not already local to the Redmond, WA area
  • After 1 week of classroom training Monday to Friday 9AM-5:30PM, must be available to work 10 hours a day on one of the following shifts:
    • Monday - Thursday: 12:00 AM - 10:30 AM PST
    • Friday - Monday: 12:00 AM - 10:30 AM PST
    • Sunday-Thursday: 5 PM - 2 AM PST

COMPENSATION AND BENEFITS:Pay range:
Level 1: $24.00/hour
Level 2: $26.50/hour
Level 3: $29.00/hour
Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.
Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Employees in Washington State accrue paid sick time in compliance with state and federal law. Company shuttles are offered to employees for roundtrip travel from select Seattle locations to the SpaceX Redmond office Monday to Friday.
ITAR REQUIREMENTS:
  • To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
Applicants wishing to view a copy of SpaceX's Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to EEOCompliance@spacex.com.

What SpaceX employees say

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About SpaceX

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Industry

Aerospace product and parts manufacturing, data services, guided missile and space vehicle manufacturing and satellite telecommunications

Company size

1,001 - 5,000 Employees

Headquarters location

Hawthorne, CA, US

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