Application Support Analyst Jobs in Delaware (NOW HIRING)

CAREER OPPORTUNITY OFFERING:

• Bonus Incentives
• Paid Certifications
• Tuition Reimbursement
• Comprehensive Benefits
• Career Advancement
• This position pays between $92,400 - $159,450 based on experience

Must have a current Epic Certification within a Revenue Cycle focused module

In general, this Epic-certified position will be responsible for the following:

• Developing and implementing long-term best practice Epic strategy across both operations and IT
• Ensuring all parties involved understand the significance and impact of upcoming changes
• Assisting in educating operational leadership in process improvement and Epic best practices
• Responsible for helping to implement policies
• Work with Revenue Cycle leaders on reporting, work queue strategy and workflow design
• Help to increase revenue through standardizing workflows and process improvement
• Serve as the lead for Epic issues identified and new change requests
• Produces and reviews decision documents, SBARDs, other documents needed to support build work
• Runs client meetings and monitors client happiness

As part of the team this position will have responsibility for some or all the following specific areas:

• Denial reduction
• DNFB/CFB reduction
• Late charge reduction
• Registration accuracy
• Scheduling accuracy
• Authorization capture
• Coding accuracy
• Overall productivity improvement

Performance Monitoring/Improvement/Innovation:

• Works collaboratively with revenue cycle leadership and Epic IT leadership to develop best practice processes and Epic functionality
• Develops, with participation of revenue cycle leadership and IT, project plans and timelines for large performance improvement projects
• Develops weekly/monthly status reports of projects and ensures agreed upon timelines are met
• Advises operational leaders on Epic best practices and adheres to system guidelines
• Monitors Key Performance Indicators and makes recommendations on Epic workflows or enhancements that provide the greatest impact and improvement
• Maintains deep understanding of Epic functionality and maintains all certifications and new release updates
• Performs account level reviews and audits to ensure optimal system performance
• Produces high-quality materials for internal and external use

System Build and Support:

• Performs system build as determined by IT change control process
• Participates in Integrated and User Acceptance Testing as dictated by IT change control
• Supports the IT team by logging tickets, keeping up with status of tickets, ensuring timely response and turnaround of tickets, and escalating tickets as necessary

Education:

• Responsible for assisting the education department in the development of training materials, curriculum and tip sheets related to Epic
• Performs direct observations in operational areas to ensure Epic best practice workflows are being adhered to and makes note of any areas of educational opportunity
• Supports revenue cycle leadership in any Epic certification processes and serves as a subject matter expert in Epic system functionality
• Strives to educate revenue cycle leadership in practical Epic system knowledge to build expertise in operations

New Business Support:

• Participates in assessments to identify opportunities for client improvement
• Supports sales team in advising new clients and answering inquiries about system functionality
• Develops materials to support sales, including marketing materials
• Identifies new opportunities for client engagements

What Will Make You Successful:

• Strong implementation background
• Working knowledge with other revenue cycle focused Epic applications
• Working understanding of interface and interface messages
• 4 year/ Bachelors Degree preferred or equivalent experience
• Must have Epic Administrator Certification in a Revenue Cycle focused module
• 3+ years of Epic build experience in Epic revenue cycle functions (billing and patient access areas preferred)
• While we do not expect this position to be 100% travel, we do expect that the specialist will need to travel periodically. For this reason, the specialist should be available to travel up to 25%
• Strong working knowledge of the hospital and/or ambulatory revenue cycle operations
• Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences.
• This is a remote position; however, candidates must be willing and able to travel to and work onsite at client, temporary, or corporate office locations as business needs require.