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Application Support Analyst Jobs in Delaware (NOW HIRING)

Centstone

Mainframe Assembler

Wilmington, DE · On-site

$45 - $55/hr

Experience with application design, coding, testing, debugging, and production support. * Solid understanding of the Software Development Life Cycle (SDLC). * Excellent analytical, troubleshooting ...

Centstone

Mainframe IMS & CICS Developer

Wilmington, DE · On-site

$45 - $55/hr

... support JCL for batch processing, production jobs, and system operations. * Analyze business ... Collaborate with cross-functional teams in an Agile environment while optimizing application ...

Keylent Inc

Java with SCALA

Wilmington, DE · On-site

$49.50 - $64/hr

Responsibilities : • Analyzing user specifications and requirements and providing assistance in ... application support skills. Preferred : • Exposure to performance tuning of Apache Spark ...

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Application Support Analyst information

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$15

$39

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How much do application support analyst jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for application support analyst in Delaware is $39.33, according to ZipRecruiter salary data. Most workers in this role earn between $29.38 and $44.76 per hour, depending on experience, location, and employer.

What does an application support analyst do?

An Application Support Analyst is responsible for maintaining, troubleshooting, and supporting software applications used by an organization. They help resolve technical issues, manage user requests, and ensure applications run smoothly and efficiently. Their role often involves working with end-users, IT teams, and software vendors to investigate problems, implement fixes, and support software upgrades or enhancements. Strong analytical and communication skills are essential for this position.

What are the key skills and qualifications needed to thrive as an application support analyst, and why are they important?

To thrive as an Application Support Analyst, you need a solid understanding of software troubleshooting, database management, and IT fundamentals, often backed by a relevant degree or certification. Familiarity with ticketing systems, SQL databases, and application monitoring tools is typically required. Strong problem-solving abilities, effective communication, and customer service orientation are essential soft skills for this role. These skills ensure timely resolution of technical issues, minimize application downtime, and foster positive user experiences.

What are the most common challenges faced by application support analysts, and how can they effectively handle them?

Application Support Analysts often face challenges such as resolving complex technical issues under tight deadlines, managing high volumes of support tickets, and communicating effectively with both technical teams and non-technical users. To handle these challenges, it's important to develop strong problem-solving skills, prioritize tasks efficiently, and maintain clear, patient communication. Building collaborative relationships with development teams can also help expedite issue resolution and ensure continuous improvement of applications.

What is the difference between Application Support Analyst vs Help Desk Technician?

AspectApplication Support AnalystHelp Desk Technician
Required CredentialsTypically requires a bachelor's degree in IT, computer science, or related field; certifications like CompTIA A+ or Microsoft Certified are commonOften requires a high school diploma or associate degree; certifications like CompTIA A+ are beneficial
Work EnvironmentSupports enterprise applications, often in corporate or IT departments, troubleshooting software issuesProvides first-level support to end-users, handling hardware/software problems in various settings
Employer & Industry UsageUsed in corporate, healthcare, finance, and technology sectorsCommon in retail, education, small businesses, and service industries

The Application Support Analyst typically handles more complex application issues, requiring specific technical skills and certifications, while Help Desk Technicians focus on basic troubleshooting and user support. Both roles are essential in IT support but differ in scope and complexity.

What are popular job titles related to Application Support Analyst jobs in Delaware?

For Application Support Analyst jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching Application Support Analyst jobs in Delaware look for?

The top searched job categories for Application Support Analyst jobs in Delaware are:

Application Support Analyst jobs near you
Infographic showing various Application Support Analyst job openings in Delaware as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $81,814 per year, or $39.3 per hour.

Clinical Applications Analyst I, College of Health Sciences

University of Delaware

Newark, DE • On-site

Full-time

PTO

Posted 2 days ago

New

University Of Delaware rating

5.7

Company rating: 5.7 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

594th of 631 rated colleges and universities

Job description

Clinical Applications Analyst I, College of Health Sciences
Job no: 503736
College / VP Area: College of Health Sciences
Work type: Staff
Location: Newark, DE
Categories: Administrative Support, Full Time
PAY GRADE: 30S
CONTEXT OF THE JOB:
Reporting to the Manager, Health IT, the Clinical Application Analyst I provides technical and application support for the University of Delaware's clinical operations, including ambulatory healthcare, behavioral health, rehabilitation, wellness, and community-based clinical services within the College of Health Sciences, Student Life, and other University-affiliated healthcare programs.
The position supports the electronic health record (EHR) and related clinical applications across existing and future clinical sites and service lines, including expanding operations throughout Delaware and the surrounding region. UD Health clinics currently include, but are not limited to, Speech Language-Hearing Clinic, the Nurse Managed Primary Care Center, UD Nutrition Clinic with Diabetic Education, Health Coaching and the Delaware Physical Therapy Clinic, which handle over 40,000 visits a year from patients from the surrounding community and region. In addition, this role will support the Institute for Community Mental Health (ICMH), the expansion of Clinics to Southern Delaware, and Student Wellbeing housed in Student Life Clinics. This role supports units by addressing software issues, building and maintaining EHR content such as templates, reports, report libraries, training materials, and job-aids, ensuring optimization of workflows, and managing the change control and system update processes. The Clinical Application Analyst I demonstrates a clear understanding of clinical and revenue cycle workflows.
This position is expected to travel to other clinic locations as needed, including southern Delaware.
MAJOR RESPONSIBILITIES:
  • Assist with IT operations and projects for all UD Health Clinics, deliver functional and technical support and expertise including an in-depth knowledge of system set up, vendor management, security, and management of Web and Portal platforms at the direction of the the Manager, Health IT.
  • Assist with the Electronic Health Record (EHR), Laboratory LIMS & associated interfaces with outside labs, radiology PACS & RIS, and medication dispensary systems design.
  • Coordinate and collaborate with clinical, operational, and IT leads on new applications, business processes, and system-wide improvements, including supporting implementations, integrations, and upgrades of EHR systems, and assisting with troubleshooting and problem resolution with internal and external stakeholders and vendors.
  • Serve as a liaison between Clinical Outpatient Clinics, Student Wellbeing units, UD IT, and other University departments to support client requests, manage expectations, and facilitate communication and collaboration across campus partners to enhance service delivery and operational effectiveness.
  • Support the maintenance, optimization, and enhancement of EHR and related clinical applications by monitoring system performance, troubleshooting issues, conducting testing and data audits, supporting user training, monitoring system queues and workflows, and assisting with the implementation of system enhancements to promote operational efficiency, compliance, and the accurate processing of clinical and revenue cycle information.
  • Become proficient in EMR modules, which could include Epic Prelude, Cadence, and/or Ambulatory Care.
  • Support existing ETL/ELT processes and assist with design and development of interfaces between clinical systems and internal/external data sources.
  • Develop, configure, and maintain EHR templates, reports, documentation tools, workflows, and system settings to optimize end-user efficiency, standardize clinical and operational processes, support regulatory compliance, align with industry and vendor best practices, and help ensure appropriate security access and protection of information.
  • Support the security and compliance of PM and EHR systems by administering user access, provisioning and deprovisioning accounts, maintaining security roles and permissions, and ensuring adherence to University policies and procedures, PHI/HIPAA requirements, audit controls, and established system standards.
  • Support third-party immunization verification service.
  • Educate and support clinical and administrative staff in the use of the PM and EHR systems, including updating educational material as needed to reflect workflow and system changes.
  • Assist with escalation and resolution of Service Requests and Problem Tickets.
  • Support staff needs outside of normal business hours including on-call or after-hours support. Support staff in remote locations including southern Delaware clinics.
  • In conjunction with the ITSC, mitigate technical issues that impact the delivery of patient care.
  • Collaborate with Central IT to advance the IT infrastructure of the University of Delaware, maintaining current knowledge of the healthcare IT landscape, which has a direct impact on the delivery of healthcare to the student population.
  • Support and contribute to a collaborative team environment; continuously learning new skills to ensure operational excellence.
  • Travel to other clinic locations, as needed.
  • Perform other job-related duties as assigned.

QUALIFICATIONS:
  • Bachelor's degree in Information Technology, Health Information Management, Health Sciences, or a related field and three (3) years of relevant IT experience, or an equivalent combination of education and experience.
  • At least one (1) year of experience in an ambulatory care or clinical healthcare setting.
  • At least one (1) year of experience developing, configuring, and troubleshooting reports, templates, or similar clinical/operational documentation tools.
  • Three (3) years of experience working in a fast-paced IT environment supporting application systems, end users, or enterprise technology solutions.
  • Demonstrated experience with ambulatory EHR systems, clinical or revenue cycle workflows, and healthcare data or application support.
  • Knowledge of interoperability concepts and standards (e.g., HL7), and experience with reporting or data tools such as SQL, Crystal Reports, or similar platforms; familiarity with business intelligence tools (e.g., Power BI) preferred.
  • Proficiency with Microsoft Office, cloud-based applications, and other standard business technologies.
  • Strong analytical, problem-solving, and troubleshooting skills with the ability to work independently, manage multiple priorities, and support competing demands in a dynamic environment.
  • Excellent interpersonal and communication skills with the ability to collaborate effectively across clinical, operational, IT, and vendor partners.
  • Ability to identify user training needs and support the development and delivery of end-user education and support materials.
  • Strong understanding of HIPAA requirements, data privacy principles, and clinical and revenue cycle workflows in a healthcare environment.

SPECIAL REQUIREMENTS:
  • Occasionally be required to work off hours, weekends, or during crisis situations.
  • There may be time frames when vacation time is restricted.
  • Ability to travel to and provide support at multiple clinical and administrative locations as needed to meet operational requirements.
  • Ability to move, transport, and position equipment, supplies, and materials weighing up to 50 pounds, with or without reasonable accommodation.

Notice of Non-Discrimination and Equal Opportunity
The University of Delaware does not discriminate against any person on the basis of race, color, national origin, sex, gender identity or expression, sexual orientation, genetic information, marital status, disability, religion, age, veteran status or any other characteristic protected by applicable law in its employment, educational programs and activities, admissions policies, and scholarship and loan programs as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VI and VII of the Civil Rights Act of 1964, and other applicable statutes and University policies. The University of Delaware also prohibits unlawful harassment including sexual harassment and sexual violence.
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