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Application Production Support Manager Jobs in Washington

System One

HR Technology Support Analyst

Vienna, VA · Remote

HR Application/Production Support Analyst Location: Vienna, VA Pay rate: open to both W2 and ... Manage intake of requests and perform initial triage, categorization and prioritization of tickets ...

System One

HR Technology Support Analyst

Vienna, VA · Remote

HR Application/Production Support Analyst Location: Vienna, VA Pay rate: open to both W2 and ... Manage intake of requests and perform initial triage, categorization and prioritization of tickets ...

System One

HR Technology Support Analyst

Vienna, VA · Remote

HR Application/Production Support Analyst Location: Vienna, VA Pay rate: open to both W2 and ... Manage intake of requests and perform initial triage, categorization and prioritization of tickets ...

System One

HR Technology Support Analyst

Vienna, VA · Remote

HR Application/Production Support Analyst Location: Vienna, VA Pay rate: open to both W2 and ... Manage intake of requests and perform initial triage, categorization and prioritization of tickets ...

System One

HR Technology Support Analyst

Vienna, VA · Remote

HR Application/Production Support Analyst Location: Vienna, VA Pay rate: open to both W2 and ... Manage intake of requests and perform initial triage, categorization and prioritization of tickets ...

System One

HR Technology Support Analyst

Vienna, VA · Remote

HR Application/Production Support Analyst Location: Vienna, VA Pay rate: open to both W2 and ... Manage intake of requests and perform initial triage, categorization and prioritization of tickets ...

KeenLogic

Event Production Support Specialist

Washington, DC · On-site

$20 - $27.25/hr

Event Production Specialist KeenLogic is seeking an Event Production Specialist to support one of ... managing setup, operation, and recovery of broadcast systems, including lighting, sound ...

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Application Production Support Manager information

See Washington salary details

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$121K

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How much do application production support manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for application production support manager in Washington is $121,036.00, according to ZipRecruiter salary data. Most workers in this role earn between $99,500.00 and $143,200.00 per year, depending on experience, location, and employer.

What does an application production support manager do?

An Application Production Support Manager oversees the maintenance and smooth operation of business-critical software applications after they go live. They lead teams that monitor, troubleshoot, and resolve technical issues to minimize downtime and ensure optimal performance. Their responsibilities also include coordinating with development and infrastructure teams, managing incident response, and implementing process improvements to enhance system stability. This role is crucial for maintaining service reliability and meeting service level agreements (SLAs) in organizations that depend on complex software systems.

What are the key skills and qualifications needed to thrive as an application production support manager?

To thrive as an Application Production Support Manager, you need strong analytical and problem-solving skills, expertise in application support processes, and a background in computer science or a related field. Familiarity with ITIL frameworks, incident management systems like ServiceNow, and monitoring tools such as Splunk or AppDynamics is typically required. Leadership, effective communication, and the ability to work under pressure are standout soft skills for this role. These abilities ensure that application issues are resolved promptly, minimizing downtime and maintaining business continuity.

What are some typical challenges faced by an application production support manager, and how can one prepare for them?

As an Application Production Support Manager, you may frequently encounter challenges such as managing high-pressure incidents, balancing competing priorities between system stability and new deployments, and coordinating effective communication among cross-functional teams. Being proactive in incident management, establishing well-defined processes, and fostering strong relationships with development and infrastructure teams can help mitigate these challenges. Staying updated on best practices and encouraging a culture of continuous improvement will also support long-term success in this dynamic role.

Is application production support a stressful job?

Application production support can be stressful due to the need to quickly resolve system issues, ensure uptime, and manage urgent incidents. The role often requires strong problem-solving skills, attention to detail, and the ability to work under pressure, especially during critical outages or outages that impact business operations.

What is an application production support manager?

An application production support manager oversees the ongoing operation and maintenance of software applications in a production environment. They coordinate troubleshooting, incident management, and system updates, often using tools like monitoring software and ticketing systems, to ensure high availability and performance of critical applications.

What are the most commonly searched types of Application Production Support jobs in Washington?

The most popular types of Application Production Support jobs in Washington are:

What are popular job titles related to Application Production Support Manager jobs in Washington?

For Application Production Support Manager jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Application Production Support Manager jobs in Washington look for?

The top searched job categories for Application Production Support Manager jobs in Washington are:

What cities in Washington are hiring for Application Production Support Manager jobs?

Cities in Washington with the most Application Production Support Manager job openings:

Application Production Support Manager jobs near you

Production Support Manager (5452)

Three Saints Bay, LLC

Silver Spring, MD • On-site

Full-time

Re-posted 9 days ago

Job description

Eagle Harbor, a subsidiary of Three Saints Bay, LLC, and a Federal Government Contractor industry leader, is seeking aProduction Support Managerto join our Team in Washington, DC.
Responsibilities:
  • Manage administrative, personnel, and operational processes to meet production goals and timelines for passport and secure document issuance.
  • Plan, direct, and coordinate daily production activities across passport processing functions, including intake, cashiering, imaging/scanning, data entry, quality control, printing, and distribution.
  • Ensure compliance with applicable statutes, regulations, and policies governing passport and secure identity document processing.
  • Supervise staff performance, attendance, and conduct; document issues and recommend appropriate personnel actions in accordance with policy.
  • Develop, implement, and oversee training programs to ensure staff are properly trained in passport processing procedures and quality standards.
  • Monitor production reports and workflow to ensure efficiency, accuracy, and adherence to passport production targets.
  • Oversee customer service and post-production support activities, including searches, reissues, rewrites, and issue resolution.
  • Provide operational recommendations to leadership regarding staffing, resources, and process improvements to support passport production goals.

Requirements
  • Bachelor's degree in business, operations management, public administration, or a related field, or equivalent experience.
  • Proven experience managing production or operational teams in a high-volume, regulated environment, preferably involving passport or secure identity document processing.
  • Working knowledge of passport issuance processes and familiarity with applicable statutes, rules, and regulations governing U.S. passport operations.
  • Experience interpreting and enforcing policies, procedures, and compliance requirements within a government or government-contracted setting.
  • Demonstrated ability to train, supervise, and evaluate staff to meet production, quality, and security standards.
  • Strong organizational, communication, and problem-solving skills with the ability to manage competing priorities.
  • Experience reviewing production reports and using performance data to monitor workflow and achieve production goals.

VEVRAA Federal Contractor
Three Saints Bay, LLC and its subsidiaries offer a team-oriented working environment and the opportunity to work with exceptional, dedicated industry professionals. We offer our employees a comprehensive benefits package and the opportunity to take part in exciting projects with government and commercial clients, both domestic and international.
We are an Equal Opportunity Employer. We invite resumes from all interested parties without regard to race, color, sex, sexual preference, religion, creed, national origin, age, genetic information, marital or veteran status, disability, or any other category protected by federal, state, or local law.

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