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Application Production Support Manager Jobs in Washington

System One

HR Technology Support Analyst

Vienna, VA · Remote

HR Application/Production Support Analyst Location: Vienna, VA Pay rate: open to both W2 and ... Manage intake of requests and perform initial triage, categorization and prioritization of tickets ...

System One

HR Technology Support Analyst

Vienna, VA · Remote

HR Application/Production Support Analyst Location: Vienna, VA Pay rate: open to both W2 and ... Manage intake of requests and perform initial triage, categorization and prioritization of tickets ...

System One

HR Technology Support Analyst

Vienna, VA · Remote

HR Application/Production Support Analyst Location: Vienna, VA Pay rate: open to both W2 and ... Manage intake of requests and perform initial triage, categorization and prioritization of tickets ...

System One

HR Technology Support Analyst

Vienna, VA · Remote

HR Application/Production Support Analyst Location: Vienna, VA Pay rate: open to both W2 and ... Manage intake of requests and perform initial triage, categorization and prioritization of tickets ...

Keylent Inc

Tech Lead MAHIN-JOB-34543

Washington, DC · On-site

Provide application production support as per process/RACI (Responsible, Accountable, Consulted and ... manage the invoicing process. • Experience in leading customer interface for projects. • ...

Capital One

Lead Production Support Specialist

Mclean, VA · On-site

$18 - $24.25/hr

Lead Production Support Specialist As part of the EMV Certification Platform team within Capital ... Actively manage, mitigate and escalate risks or customer-impacting issues to senior management

New

KeenLogic

Event Production Support Specialist

Washington, DC · On-site

$20 - $27.25/hr

Event Production Specialist KeenLogic is seeking an Event Production Specialist to support one of ... managing setup, operation, and recovery of broadcast systems, including lighting, sound ...

JLL

Analyst, Production Support

Washington, DC

... relationship management. Working within our high-energy, collaborative environment,you ... Using AI capabilities, we analyze your application for relevant skills, experiences, and ...

ValidaTek

User Support Manager

Quantico, VA · On-site

The User Support Team Lead is responsible for leading and managing a team of User Support ... application access, and telecommunications issues. * Oversee installation, configuration ...

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Application Production Support Manager information

See Washington salary details

$51.4K

$121K

$182.4K

How much do application production support manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for application production support manager in Washington is $121,036.00, according to ZipRecruiter salary data. Most workers in this role earn between $99,500.00 and $143,200.00 per year, depending on experience, location, and employer.

What does an application production support manager do?

An Application Production Support Manager oversees the maintenance and smooth operation of business-critical software applications after they go live. They lead teams that monitor, troubleshoot, and resolve technical issues to minimize downtime and ensure optimal performance. Their responsibilities also include coordinating with development and infrastructure teams, managing incident response, and implementing process improvements to enhance system stability. This role is crucial for maintaining service reliability and meeting service level agreements (SLAs) in organizations that depend on complex software systems.

What are the key skills and qualifications needed to thrive as an application production support manager?

To thrive as an Application Production Support Manager, you need strong analytical and problem-solving skills, expertise in application support processes, and a background in computer science or a related field. Familiarity with ITIL frameworks, incident management systems like ServiceNow, and monitoring tools such as Splunk or AppDynamics is typically required. Leadership, effective communication, and the ability to work under pressure are standout soft skills for this role. These abilities ensure that application issues are resolved promptly, minimizing downtime and maintaining business continuity.

What are some typical challenges faced by an application production support manager, and how can one prepare for them?

As an Application Production Support Manager, you may frequently encounter challenges such as managing high-pressure incidents, balancing competing priorities between system stability and new deployments, and coordinating effective communication among cross-functional teams. Being proactive in incident management, establishing well-defined processes, and fostering strong relationships with development and infrastructure teams can help mitigate these challenges. Staying updated on best practices and encouraging a culture of continuous improvement will also support long-term success in this dynamic role.

Is application production support a stressful job?

Application production support can be stressful due to the need to quickly resolve system issues, ensure uptime, and manage urgent incidents. The role often requires strong problem-solving skills, attention to detail, and the ability to work under pressure, especially during critical outages or outages that impact business operations.

What is an application production support manager?

An application production support manager oversees the ongoing operation and maintenance of software applications in a production environment. They coordinate troubleshooting, incident management, and system updates, often using tools like monitoring software and ticketing systems, to ensure high availability and performance of critical applications.

What are popular job titles related to Application Production Support Manager jobs in Washington?

For Application Production Support Manager jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Application Production Support Manager jobs in Washington look for?

The top searched job categories for Application Production Support Manager jobs in Washington are:

What cities in Washington are hiring for Application Production Support Manager jobs?

Cities in Washington with the most Application Production Support Manager job openings:

Application Production Support Manager jobs near you

HR Technology Support Analyst

Vienna, VA • Remote

System One
Business Consulting Services • 5 - 10K employees
Learn more about System Oneexternal

Contractor

Medical, Dental, Vision, Life, Retirement

Re-posted 21 days ago

Job description

Job Title: HR Application/Production Support Analyst Location: Vienna, VA Pay rate: open to both W2 and established 1099 (no c2c) Work Model: hybrid is ideal (onsite 3 days), will consider remote Position type: Multiyear contract This is an Application Support/Production Support role for HR systems, centered on ticket triage, incident resolution, ServiceNow operations, Oracle HCM support, and maintaining system stability through repeatable support processes. This role requires 3-5 years of professional experience and hands on Oracle HCM support experience. This role is a Technology Support Analyst position responsible for providing frontline production support for HR systems and enterprise applications. The person acts as the first point of contact for incidents and service requests, performs ticket triage and issue resolution, monitors support queues, validates system changes, coordinates releases, maintains documentation, and identifies opportunities to improve support processes and reduce recurring issues. The position is focused on operational support and system stability rather than system implementation or development.

Responsibilities

  • Serve as the first point of contact for technology-related support requests and incidents
  • Manage intake of requests and perform initial triage, categorization and prioritization of tickets and ensure complete and accurate documentation
  • Monitor support queues and intake channels to ensure timely response
  • Resolve low-risk, standard, repeatable issues using established procedures and knowledge base articles
  • Coordinate routine system updates and maintain an up-to-date calendar of releases and maintenance activities
  • Perform basic system validations, data checks, and post-release verification activities
  • Identify recurring issues and recommend improvements to reduce manual effort and repeat incidents
  • Perform basic reporting on intake and progress metrics to identify trends and insights for improvement opportunities
  • Maintain and update reference materials and support documentation
Requirements
  • 3-5 years of hands-on operational support experience in a production support environment
  • Experience with Oracle HCM and/or Service Now is preferred
  • Familiarity with Incident and Request Management concepts
  • Basic understanding of ticketing systems (ie. ServiceNow, Azure DevOps, etc.)
  • Strong organizational and prioritization skills
  • Excellent communication and customer service skills
  • Ability to follow defined processes and work independently within established guidelines

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

#M- #LI- Ref: #851-Rockville-S1

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About System One

Sourced by ZipRecruiter

System One helps employers get work done more efficiently and economically without compromising quality. Over our 35+ year history, we've helped connect thousands of talented people with innovative companies. The excitement of a perfect fit motivates us every single day.

Industry

Business consulting services and recruiting and staffing services

Company size

5,001 - 10,000 Employees

Headquarters location

Pittsburgh, PA, US

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