Application Performance Monitoring Jobs in Milton, ON

The Senior Murex Platform Analyst is pivotal in supporting the success of our Treasury Front Office, Market Risk, Back Office, Payments, Middle Office, and Treasury Accounting teams. This role will require close collaboration with stakeholders and technical teams, including third-party vendors, to optimize the utilization of the Murex (Mx3) application.

This role will contribute to the seamless daily operation of the Murex platform, by leading both minor enhancements and major strategic projects and driving continuous evolution and innovation within the Murex platform.

This multifaceted role demands exceptional analytical prowess, critical thinking skills, and change management expertise. You will be instrumental in identifying opportunities to enhance operational efficiency, thriving in high-pressure scenarios while seamlessly navigating across various domains.

What you'll be doing:

• Ensure Reliability of EOD/Intraday Batches: Oversee and manage the smooth execution of all intraday and end-of-day (EOD) processing within the Murex platform, including start-of-day setups, workflow triggers, scheduled reports, and automated interfaces; promptly investigate and resolve batch failures or delays to minimize operational impact.

• Platform and Environment Support (Linux/Sybase): Provide advanced technical support for Murex running on RHEL Linux and Sybase ASE; perform system-level troubleshooting (e.g., memory usage, disk space), write and optimize shell scripts, and work with DBAs to diagnose database performance and locking issues.

• Integration & Interface Management: Monitor, maintain, and enhance numerous real-time and batch-based integration points (e.g., trade feeds, market data, confirmations, settlements etc.) between Murex and upstream/downstream systems (e.g., Bloomberg, Currenex, banking and accounting platforms).

• Agile Project Management & Delivery: Champion the adoption of agile methodologies within Murex support and delivery streams to better manage workload and improve delivery cadence.

• Incident and Problem Management: Lead root cause analysis for high-severity production incidents, write detailed incident reports, and implement long-term fixes or preventive measures; coordinate closely with application support, infrastructure, and development teams.

• Job Scheduling & Automation Oversight: Own and maintain control over Murex scheduler configurations (e.g., Datamart batches, workflows, interface jobs); ensure proper dependency mapping, monitor job health, and continuously improve automation and alerting mechanisms.

• Release and Change Management: Oversee planning and execution of Murex application upgrades, patches, and configuration changes; coordinate testing, deployment, and rollback procedures to minimize risk and ensure production stability.

• Performance Monitoring and Optimization: Analyze platform performance across compute, storage, and database layers; identify and resolve bottlenecks affecting latency or throughput, especially during risk or reporting crunch times; recommend tuning changes at the OS, DB, or application level.

• Technical Documentation & Knowledge Sharing: Maintain accurate and comprehensive technical documentation (runbooks, SOPs, architecture diagrams); mentor junior team members and share best practices for Murex operations and platform management.

• Audit, Compliance, and Resilience Support: Ensure platform activities comply with IT controls and regulatory standards; support internal and external audits, DR testing, and security hardening efforts.

• Cross-functional Coordination: Act as a technical liaison between front office, risk, operations, infrastructure, and vendor teams to ensure alignment on priorities and facilitate timely issue resolution and platform enhancements.

• Other duties and tasks as assigned to support operational objectives

What you'll have:

• Bachelor's degree in quantitative or technical discipline (e.g., Computer Science, Engineering, Finance), with experience in end-to-end systems delivery and support.

• 5+ years' hands-on experience supporting the Murex application in Banking, Financial Services, or Capital Markets or equivalent industry required.

• Proven track record in IT application support roles for at least 5 years, including system implementations, upgrades, conversions, and testing across complex environments.

• Strong understanding of Murex architecture, infrastructure, and environment management, including deployment models and system dependencies.

• Direct experience configuring and supporting MxML workflows, interface development, and troubleshooting data integration points.

• Advanced proficiency in SQL and shell scripting, with solid hands-on experience in Sybase or Oracle, Linux/UNIX systems, APIs, and web services.

• Demonstrated expertise in release and configuration management processes, version control tools (e.g., Bitbucket), and CI/CD concepts.

• Proficiency with operational tools including JIRA, Confluence, Excel, SharePoint, and observability platforms such as Splunk or AppDynamics.

• Familiarity with ITIL practices for incident, problem, and change management; able to lead root cause analysis and implement preventive solutions.

• Excellent verbal and written communication skills, with proven ability to collaborate across technical teams, business stakeholders, and vendors.

• This role will require work after scheduled hours, weekends or holidays to support operational incidents or customer needs with little notice. The work is computer-based and often performed seated. Frequent visual attention is required.
  Thie role requires 24x7 on call responsibilities.

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