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Application Help Desk Analyst Jobs (NOW HIRING)

STI

Help Desk Analyst

Harrisburg, PA · On-site

$20.25 - $27.75/hr

Help Desk Analyst Location: Harrisburg PA Duration: Long Term ***Contractors will work 5 days in ... The Call Center Analyst analyzes and troubleshoots business application support problems and ...

Community Options, Inc.

Help Desk Analyst

Dallas, TX · On-site

$50K/yr

We are now hiring a Full-Time Help Desk Analyst in Dallas, TX . The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting Rate: $50,000 ...

Community Options, Inc.

$50K/yr

The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting Rate: $50,000 Responsibilities * Provide prompt, courteous support company wide, in ...

Community Options

Help Desk Analyst

Princeton, NJ · On-site

$50K/yr

The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting pay is $50,000/annually Responsibilities * Provide prompt, courteous support ...

GrayRobinson

Help Desk Analyst

Orlando, FL · On-site

$19 - $26/hr

The Help Desk Analyst is primarily responsible for assisting users with software-related questions and troubleshooting basic PC hardware/network issues. This analyst also assists with IT projects, ...

Sheltering Arms Institute

Help Desk Analyst

Richmond, VA · On-site

$24 - $30/hr

Help Desk Analyst Sheltering Arms Institute is a non-profit, state-of-the-science physical rehabilitation hospital and network of outpatient centers, created through a joint venture between ...

CAI

Help Desk Analyst

Trenton, NJ · On-site

$28 - $32/hr

Help Desk Analyst Req number: R8379 Employment type: Full time Worksite flexibility: Hybrid Who we ... to application.accommodations@cai.io or (888) 824 - 8111. EEO Statement It is the policy of ...

STI

Help Desk Analyst

Harrisburg, PA · On-site

$20.25 - $27.75/hr

This position is 100% on the phones, password resets and application support. No Tier 2 work will ... The Help Desk Analyst performs the skills listed below- • Provides technical assistance, support ...

Community options

Help Desk Analyst

Princeton, NJ · On-site

$50K/yr

The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting pay is $50,000/annually Responsibilities * Provide prompt, courteous support ...

Agile Defense

Help Desk Analyst

Quantico, VA · On-site

$65K - $70K/yr

Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start ... in application materials based on available information. These tools assist our recruitment team ...

Agile Defense

Help Desk Analyst

Quantico, VA

$65K - $70K/yr

Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start ... in application materials based on available information. These tools assist our recruitment team ...

Agile Defense

Help Desk Analyst

Quantico, VA

$70K - $77K/yr

Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start ... in application materials based on available information. These tools assist our recruitment team ...

Agile Defense

Help Desk Analyst

Quantico, VA

$70K - $77K/yr

Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start ... in application materials based on available information. These tools assist our recruitment team ...

Agile Defense

Help Desk Analyst

Virginia, IL · On-site

$70K - $77K/yr

Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start Required Certification(s): IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) The Help Desk Analyst provides ...

Agile Defense

Help Desk Analyst

Quantico, VA

$65K - $70K/yr

Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start ... in application materials based on available information. These tools assist our recruitment team ...

Mindlance

Help Desk Analyst

Richmond, VA · On-site

$24 - $34/hr

Job Title: Help Desk Analyst Job Category: Banking Industry: Banking - Financial Services Job Location: Richmond, VA Top 3/5 Skills: Mortgage, Customer Support, Loan processing, Phone Analyst Min ...

New

Agile Defense

$70K - $77K/yr

Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start Required Certification(s): IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) The Help Desk Analyst provides ...

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Application Help Desk Analyst information

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How much do application help desk analyst jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for application help desk analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What are popular job titles related to Application Help Desk Analyst jobs?

For Application Help Desk Analyst jobs, the most frequently searched job titles are:

Help Desk Analyst

Harrisburg, PA • On-site

STI
See more jobs at STIexternal

$20.25 - $27.75/hr

Full-time

Re-posted 26 days ago

Job description

Title: Help Desk Analyst
Location: Harrisburg PA
Duration: Long Term
***Contractors will work 5 days in the office and 5 days out of the office***
***They can actually do 8AM - 4:30AM or 8:30AM to 5PM whichever of those two shifts they want.***
***They may come into the office while they are in training though and once they get up to speed, then will be put in the telework mix***
Description:
The Help Desk Analyst is doing call center work. They are taking calls and helping people on the computer with logins, resets and assistance getting through applications and escalating tickets to tier two when necessary. There is no wiring, hooking up or unhooking anything, no remote access nothing like that.
The Call Center Analyst analyzes and troubleshoots business application support problems and applies his or her understanding of computer software and hardware products and application services to resolve user problems.
Role and Responsibilities:
  • Receives telephone calls and e-mails from users having problems using business application or inquiring how to use specific aspects of the applications.
  • Ascertains the nature of problem, determine whether problem is caused by hardware such as modem, printer, cables, or telephone, or is an application issue and logs in tracking system.
  • Escalates issues in accordance with defined procedures.
  • Assists users through problem solving steps.
  • Uses technical databases to research problems, and talks with co-workers to research problem and find solution.
  • Makes appropriate use of reference publications and diagnostic aids in resolving technical problems.
  • Assists in coordination of changes, upgrades and new products, ensuring systems will operate correctly in current and future environment.
  • Provides accurate and complete answers to general use and administrative environment questions in a timely manner.
  • Communicates accurate and useful status updates.
  • Manages and reports time spent on all work activities.
  • Follows quality standards.
  • Able to work in a team environment.
  • Completes assigned tasks.
  • Strong communication skills; both written and spoken.

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