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Applecare Support Jobs (NOW HIRING)

Traveltechessentialist

TechOps Specialist

Chicago, IL · On-site

$75 - $100/hr

Interface with vendors for repairs, warranty claims, and AppleCare tracking. * Accessory & AV ... Support software installs, device shipments, office moves, and other day-to-day IT coordination ...

Perk

TechOps Specialist

Chicago, IL · On-site

$75K - $100K/yr

Interface with vendors for repairs, warranty claims, and AppleCare tracking. * Accessory & AV ... Support software installs, device shipments, office moves, and other day-to-day IT coordination ...

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Applecare Support information

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How much do applecare support jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for applecare support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What is AppleCare Support?

AppleCare Support is a service provided by Apple that offers technical assistance and customer service for Apple products, such as iPhones, Macs, iPads, and more. This support includes help with troubleshooting, product setup, software updates, and hardware repairs. AppleCare Support can be accessed through various channels, including phone, chat, or in-person at Apple Stores and authorized service providers. Having AppleCare or AppleCare+ often extends the coverage period and adds benefits like accidental damage protection. The goal is to ensure customers get the best possible experience with their Apple devices.

What are some of the common challenges faced by AppleCare Support specialists, and how are they addressed on the job?

AppleCare Support specialists often encounter challenges such as troubleshooting complex technical issues, managing high call volumes, and addressing customer frustrations. To handle these situations, team members receive comprehensive training on Apple products and customer service techniques, and they have access to robust internal resources and escalation paths. Collaboration with teammates and technical experts is encouraged, allowing specialists to find solutions efficiently. Regular team meetings and feedback sessions also help in sharing best practices and supporting professional growth.

What are the key skills and qualifications needed to thrive as an AppleCare Support specialist, and why are they important?

To thrive as an AppleCare Support Specialist, you need strong technical troubleshooting abilities, knowledge of Apple products and services, and preferably a background in customer service. Familiarity with CRM systems, ticketing software, and AppleCare's internal support tools is typically required. Excellent communication, patience, and problem-solving skills help professionals deliver empathetic and effective assistance to customers. These competencies ensure prompt resolution of customer issues and contribute to high satisfaction and loyalty for the Apple brand.

What is the difference between Applecare Support vs Apple Genius?

AspectApplecare SupportApple Genius
CertificationsApple Certified Support ProfessionalApple Certified Technician, Apple Certified Support Professional
Work EnvironmentRemote or on-site support, customer serviceApple Store, on-site technical support
Primary ResponsibilitiesTechnical support, troubleshooting, warranty servicesDevice repairs, diagnostics, in-store customer assistance

Applecare Support focuses on remote customer assistance and warranty services, while Apple Geniuses work directly in Apple Stores providing hands-on repairs and diagnostics. Both roles require Apple certifications and serve Apple customers, but differ mainly in work setting and daily tasks.

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What states have the most Applecare Support jobs?

States with the most job openings for Applecare Support jobs include:

What job categories do people searching Applecare Support jobs look for?

The top searched job categories for Applecare Support jobs are:

Applecare Support jobs near you
Infographic showing various Applecare Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $38,671 per year, or $18.6 per hour.

Senior CoreOS Engineer, AppleCare Enterprise Services

Apple

Austin, TX • On-site

$103K - $142K/yr

Full-time

Re-posted 4 days ago

Apple rating

8.0

Company rating: 8.0 out of 10

Based on 677 frontline employees who took The Breakroom Quiz

7th of 30 rated technology retailers

Job description

At Apple, great ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish!
As a CoreOS Engineer in Enterprise Services you will serve as the subject matter expert for our Enterprise Services organization, combining deep expertise with broad cross-domain knowledge. You will join a dynamic team dedicated to providing advanced technical leadership, driving documentation, and delivering training that empowers our support teams worldwide.
Description
In this role, you will act as a trusted technical advisor for complex customer challenges, internal consultations, and strategic initiatives. You will engage directly in customer calls to ensure consistent, high-quality technical support and drive issue resolution. Beyond direct case involvement, you will drive technical excellence at scale by guiding documentation, training, and peer development efforts across the organization.
Minimum Qualifications
Bachelor's degree in computer science, engineering, information technology, or equivalent experience with 12+ years of industry experience in a technical engineering or support engineering role
Experience serving as a technical lead for customer-facing and executive-level escalations
Expertise in the following technical areas: platform stability, app security, platform security, and macOS process management
Preferred Qualifications
Master's degree in computer science, engineering, information technology, or related field of study with 8+ years of applicable experience
Experience with scripting and software updates
Experience leading documentation, training, and peer development initiatives
Experience acting as a technical consultant to cross-functional partners and peers
Ability to operate in ambiguous or changing environments while maintaining technical rigor
Ability to communicate technical concepts to diverse audiences
Collaboration, leadership, presentation and facilitation skills
Ability to assess situations and determine technical solutions

What Apple employees say

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Get the full story on Breakroom

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About Apple

Sourced by ZipRecruiter

Imagine what you could do here! At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. Dynamic, intelligent people and inspiring, innovative technologies are the norm here. The people who work here have reinvented entire industries with all Apple Hardware products. The same real passion for innovation that goes into our products also applies to our practices strengthening our dedication to leave the world better than we found it.

Industry

Computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Cupertino, CA, US

Year founded

1976

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