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Applecare Support Jobs (NOW HIRING)

Apple

Solutions Architect, Customer Systems

Austin, TX · On-site

The team also builds and operates AppleCare's online support platform, which handles 6 billion visits per year, delivering seamless, high-quality support to Apple customers around the globe. The ...

Apple

Product Insights Support Engineer

Austin, TX · On-site

$90K - $136K/yr

Partner with AppleCare Engineering and Readiness teams to identify potential issues across product ... support engineering, quality assurance, or hardware/software test engineering, specifically ...

Apple

Solutions Architect, Customer Systems

Austin, TX · On-site

The team also builds and operates AppleCare's online support platform, which handles 6 billion visits per year, delivering seamless, high-quality support to Apple customers around the globe. The ...

Apple

Solutions Architect, Customer Systems

Sunnyvale, CA · On-site

$150K - $277K/yr

The team also builds and operates AppleCare's online support platform, which handles 6 billion visits per year, delivering seamless, high-quality support to Apple customers around the globe. The ...

Apple

Product Insights Support Engineer

Austin, TX · On-site

$90K - $136K/yr

Partner with AppleCare Engineering and Readiness teams to identify potential issues across product ... support engineering, quality assurance, or hardware/software test engineering, specifically ...

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Applecare Support information

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How much do applecare support jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for applecare support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What is AppleCare Support?

AppleCare Support is a service provided by Apple that offers technical assistance and customer service for Apple products, such as iPhones, Macs, iPads, and more. This support includes help with troubleshooting, product setup, software updates, and hardware repairs. AppleCare Support can be accessed through various channels, including phone, chat, or in-person at Apple Stores and authorized service providers. Having AppleCare or AppleCare+ often extends the coverage period and adds benefits like accidental damage protection. The goal is to ensure customers get the best possible experience with their Apple devices.

What are some of the common challenges faced by AppleCare Support specialists, and how are they addressed on the job?

AppleCare Support specialists often encounter challenges such as troubleshooting complex technical issues, managing high call volumes, and addressing customer frustrations. To handle these situations, team members receive comprehensive training on Apple products and customer service techniques, and they have access to robust internal resources and escalation paths. Collaboration with teammates and technical experts is encouraged, allowing specialists to find solutions efficiently. Regular team meetings and feedback sessions also help in sharing best practices and supporting professional growth.

What are the key skills and qualifications needed to thrive as an AppleCare Support specialist, and why are they important?

To thrive as an AppleCare Support Specialist, you need strong technical troubleshooting abilities, knowledge of Apple products and services, and preferably a background in customer service. Familiarity with CRM systems, ticketing software, and AppleCare's internal support tools is typically required. Excellent communication, patience, and problem-solving skills help professionals deliver empathetic and effective assistance to customers. These competencies ensure prompt resolution of customer issues and contribute to high satisfaction and loyalty for the Apple brand.

What is the difference between Applecare Support vs Apple Genius?

AspectApplecare SupportApple Genius
CertificationsApple Certified Support ProfessionalApple Certified Technician, Apple Certified Support Professional
Work EnvironmentRemote or on-site support, customer serviceApple Store, on-site technical support
Primary ResponsibilitiesTechnical support, troubleshooting, warranty servicesDevice repairs, diagnostics, in-store customer assistance

Applecare Support focuses on remote customer assistance and warranty services, while Apple Geniuses work directly in Apple Stores providing hands-on repairs and diagnostics. Both roles require Apple certifications and serve Apple customers, but differ mainly in work setting and daily tasks.

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What states have the most Applecare Support jobs?

States with the most job openings for Applecare Support jobs include:

What are popular job titles related to Applecare Support jobs?

For Applecare Support jobs, the most frequently searched job titles are:

Applecare Support jobs near you
Infographic showing various Applecare Support job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $38,671 per year, or $18.6 per hour.

Engineering Project Manager- Customer Systems - Support Engineering Solutions

Sunnyvale, CA • On-site

Socket.dev
Network Security • 1 - 10 employees
Learn more about Socket.devexternal

Other

Posted 6 days ago

Job description

Do you want to help build some of the largest and most consequential enterprise and customer technology systems in the world? Join Apple’s Information Systems and Technology (IS&T) organization. IS&T is the engine behind everything Apple does for customers and for the people who build for them. It’s Apple’s central nervous system. Supporting 2.5 billion active Apple devices, processing billions of secure transactions, and keeping the technology that defines modern life running flawlessly, IS&T makes the impossible feel effortless. Do you love building solutions to handle global complexity and immense scale? Imagine what you could do here. At Apple, new ideas quickly become extraordinary products, services, and customer experiences. It's the diversity of our people and their thinking that drives the innovation behind everything we do — here, you'll do more than join something, you'll add something.

Description

The Engineering Project Manager will lead cross‑functional planning and execution for business applications supporting AppleCare Business Org. This role partners with engineering, product, and business stakeholders to scope projects, manage timelines, and ensure high-quality delivery. The ideal candidate is a clear communicator who can translate business needs into actionable engineering plans, track progress across concurrent initiatives, and proactively resolve roadblocks - while leveraging modern AI tooling to increase efficiency and visibility across the team.

Minimum Qualifications

Bachelor's degree in Computer Science, Engineering, Business, or a related field, or equivalent work experience.5+ years of experience in engineering project management, program management, or related technical delivery roles.Demonstrated experience managing software development projects from initiation through delivery.Strong understanding of software development lifecycle (SDLC) and project management methodologies (Agile/Scrum, Waterfall, or hybrid).

Preferred Qualifications

Experience supporting enterprise business applications within a customer support or service operations environment.PMP, CSM, or other relevant project/program management certification.Familiarity with AppleCare business processes or similar customer service organizations.Experience with project management and collaboration tools (e.g., JIRA, Confluence, Smartsheet).AI tooling fluency, including status reporting automation, risk prediction, meeting summarization, and spec drafting with LLMs.Experience coordinating delivery for AI/ML-enabled features, including familiarity with data readiness, model evaluation cycles, and phased rollout practices, is a plus.

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