Applecare Support Jobs (NOW HIRING)

Imagine what you could do here! The people here at Apple don’t just create products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work.
We’re a diverse collective of thinkers and doers, continuously reimagining our products and practices to help people do what they love in new ways. That innovation is inspired by a shared commitment to great work - and to each other. Because learning from the people here means we’re learning from the best. Retail Operations creates the tools and programs that empower our teams to provide, a one of a kind, only at Apple experience. We do this by obsessing over the employee and customer experience, and driving a global strategy that sets the bar.
Description
Come shape the technology that powers Apple Retail’s world-class customer experience. As a Product Manager, you’ll partner across all of Apple to deliver Retail solutions spanning subscriptions, payments, and personalization - technology that delights customers and empowers store teams globally. Bring your expertise in product management and technical delivery to drive high-impact projects in a fast-paced, collaborative environment. Join a diverse team where your vision transforms how millions experience Apple.
As a Product Manager on our team, you’ll be a part of a diverse and supportive team that ensures our technology fulfills Apple’s vision of enabling employees to deliver the best retail experience in the world. Partnering with Engineering, Merchandising, Operations, Online, and Marketing teams to deliver technology solutions that enhance the customer experience and optimize business processes in our stores.
","responsibilities":"Design solutions supporting large cross-functional business initiatives that impact many systems.
Represent the interests of business and technology through the design, development, and deployment of new technology and systems.
Ensure coordination of funding, release schedules, communicate status, issue resolution, resource alignment, and quality standards are met.
Collaborate with business partners and engineering teams to identify, mobilize, and execute solutions leading to design reviews, feature prioritization, and negotiating features to meet release schedules.
Establish product roadmaps for systems or a portfolio of systems supporting a business operation.
Preferred Qualifications
Experience with subscriptions, services, customer personalization, and recommendations.
Experience in payments processing and digital wallets in retail POS applications.
Experience planning, managing, and leading sophisticated technology projects in a high-paced, constantly evolving work environment, leading the team through issue resolution throughout the entire development lifecycle.
Experience using Agile development methodologies and familiarity using JIRA/Confluence to document business requirements, prioritizing work into Epics, User Stories, and writing Acceptance Criteria.
Expertise writing detailed business requirements intended for software engineering and UI/UX design.
Experience delivering global enterprise-level employee and consumer-facing mobile and web applications, familiarity with user experience and interactive design success methodologies.
Demonstrate an ability to work with partners to clarify business problems, identify process/user experience improvement opportunities, and represent business interests during the design and development of technology solutions.
Experience planning and leading software release cycles. Specific success prioritizing features, coordinating schedules across platforms, coordinating user testing, and communication with partners on roadmaps, delivery status, and change management details.
Minimum 7+ years in similar disciplines such as Program Management, Strategy, or Engineering
Demonstrates Apple’s values of inclusion and diversity in daily activities.
Minimum Qualifications
Bachelors Degree in relevant field
7+ years of Product Management with a consumer products, retail, or SaaS company.
Experience working with engineering teams to ideate, mobilize, and deliver tools and technology that align with business and customer experience goals.
Expertise writing detailed business requirements intended for software engineering and UI/UX design.
Pay & Benefits
At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $175,500 and $263,800, and your base pay will depend on your skills, qualifications, experience, and location.
Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.