Applecare Support Jobs (NOW HIRING)

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Join the AppleCare Enterprise Services (ACES) Product Support Engineering (PSE) group as a Senior Software Quality & Validation Engineer, in this role, you will validate and strengthen Apple’s software offerings used in enterprise and education settings prior to release. You will work cross-functionally with Software Engineering and Services Engineering teams, operating in a dynamic environment with groundbreaking technologies to make a difference.
Description
As a Senior Software Quality & Validation Engineer, you will test internal and external applications and workflows used by education and enterprise customers. You will create policies, develop repeatable testing processes, and automate test suites while maintaining technical resource documents. Additionally, you will partner with various internal teams to build and manage testing environments from the ground up to ensure the reliability of enterprise-class solutions.","responsibilities":"Partner with AppleCare customers to understand their essential applications and proactively test them on dedicated devices enrolled in Mobile Device Management (MDM) solutions.
Manage AppleCare Enterprise labs, ensuring standardization in policies, procedures, licensing, and operations.
Collaborate with Software Engineering, Services, Sales, and Readiness teams to ensure common enterprise and education applications function properly during the operating system development cycle.
Design, implement, and automate regression test plans for security software, content filters, network extensions, and external enterprise applications.
Investigate complex issues, monitor feature updates, track bug fixes, and drive problems to resolution.
Create and maintain technical resource documentation for knowledge transfer, mentoring, and training support engineers.
Facilitate information exchange sessions by gathering cross-functional groups for testing and collaboration.
Identify development opportunities for individuals and teams within the AppleCare Enterprise Services organization.
Preferred Qualifications
Master's degree in Computer Science, Computer Engineering, or related technical field.
12+ years of experience in enterprise support engineering, validation engineering, or test automation.
Experience building professional relationships and collaborating across diverse organizations.
Ability to communicate technical information clearly and adapt communication styles to various audiences.
Experience influencing development organizations and driving cross-functional initiatives.
Customer-facing experience in an enterprise support environment.
Experience mentoring team members and fostering a culture of continuous learning.
Ability to navigate ambiguity, take on challenges in unfamiliar areas, and identify the right subject matter experts to resolve issues.
Minimum Qualifications
Bachelor's degree in Computer Science or related technical field, or equivalent experience.
8+ years of experience in enterprise support engineering, validation engineering, or test automation.
Programming experience in Python, Java, or another relevant language.
Experience with testing frameworks (e.g., PyTest, Selenium, JUnit) and CI/CD tools (e.g., Jenkins, GitHub Actions, GitLab).
Experience with RESTful APIs and API testing tools (e.g., Postman).
Experience verifying training data integrity and detecting bias.
Experience writing test plans, scripting, automating processes, and creating reports.
Experience with macOS, iOS operations, and the Apple ecosystem.
Ability to travel domestically or internationally, and work evenings or weekends to meet critical deadlines.
Pay & Benefits
At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $172,100 and $305,600, and your base pay will depend on your skills, qualifications, experience, and location.
Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.