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Applecare Customer Jobs (NOW HIRING)

Apple

Systems Strategist, AppleCare Technologies

Austin, TX · On-site

$207K - $311K/yr

Guide strategic blueprints using data and analytics, customer journey mapping, and the AppleCare Business Capability Model (BCM). Maintain the AppleCare BCM and develop strategic overlays to inform ...

Apple Inc.

$89K - $115K/yr

Guide strategic blueprints using data and analytics, customer journey mapping, and the AppleCare Business Capability Model (BCM). * Maintain the AppleCare BCM and develop strategic overlays to inform ...

Apple

Engineering Program Manager, AppleCare

Sunnyvale, CA · On-site

$175K - $311K/yr

In AppleCare, we believe in providing world-class support to our customers for the devices they have purchased. In this role, you will drive cross-functional diagnostic projects that directly impact ...

Apple

Systems Strategist, AppleCare Technologies

Austin, TX · On-site

$207K - $311K/yr

Guide strategic blueprints using data and analytics, customer journey mapping, and the AppleCare Business Capability Model (BCM). Maintain the AppleCare BCM and develop strategic overlays to inform ...

Apple

Systems Strategist, AppleCare Technologies

Austin, TX · On-site

$207K - $311K/yr

Guide strategic blueprints using data and analytics, customer journey mapping, and the AppleCare Business Capability Model (BCM). Maintain the AppleCare BCM and develop strategic overlays to inform ...

Apple

Solutions Architect, AppleCare Technologies

Austin, TX · On-site

$62.50 - $82.25/hr

At Apple, new ideas have a way of becoming extraordinary products, services, and customer ... Description As an AppleCare Technologies Solutions Architect you'll serve as a collaborator and ...

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How much do applecare customer jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for applecare customer in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

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Infographic showing various Applecare Customer job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Systems Strategist, AppleCare Technologies

Sunnyvale, CA • On-site

Apple Inc.
Computer and Electronic Product Manufacturing • 10K+ employees
Learn more about Apple Inc.external

$144K - $186K/yr

Other

Posted 11 days ago

Key responsibilities

  • Partner with teams to solve complex enterprise challenges and guide the systems roadmap.

  • Define, evolve, and maintain the AppleCare Enterprise Architecture framework and architecture artifacts.

  • Guide strategic blueprints using data, analytics, customer journey mapping, and the Business Capability Model.

Apple rating

8.1

Company rating: 8.1 out of 10

Based on 684 frontline employees who took The Breakroom Quiz

Job description

Systems Strategist, AppleCare Technologies

Austin, Texas, United States Software and Services

As a Systems Strategist in the AppleCare Technologies (ACT) Systems Strategy and Solutions Architecture team, you will shape enterprise-wide technology and systems decisions that advance AppleCare's strategic objectives and business capabilities.

Description

In this role, you will partner closely with IS&T, AppleCare business teams, and the ACT team to solve complex enterprise challenges, identify strategic opportunities, and guide the AppleCare-wide systems roadmap. You will serve as a subject matter expert, directing and designing the overall AppleCare enterprise, capability, and solution landscapes.

Responsibilities
  • Evolve technology and systems strategy services across AppleCare Technologies to support business planning and strategic development.
  • Partner with ACT Business Engagement and Solutions Architecture practices to continuously improve architecture governance, processes, and service delivery across Product and Program Management teams.
  • Define, evolve, and maintain the AppleCare Enterprise Architecture framework.
  • Partner deeply with AppleCare business teams to identify and champion emerging and existing technologies that uplift capabilities, streamline end-to-end processes, and enhance customer journeys.
  • Maintain comprehensive current- and target-state architecture artifacts within the AppleCare Architecture Repository.
  • Maximize the value of existing platforms by ensuring solution designs and business requirements align closely with platform capabilities and strategic priorities.
  • Guide strategic blueprints using data and analytics, customer journey mapping, and the AppleCare Business Capability Model (BCM).
  • Maintain the AppleCare BCM and develop strategic overlays to inform executive decision-making on technology prioritization and value realization.
Minimum Qualifications
  • 10+ years of experience in enterprise IT.
  • Demonstrated track record in technical solutions and architecture, including at least 3 years in systems specification, design, and operations.
  • Practical understanding of modern solution delivery models (Agile, DevOps, Product-led).
  • Solid foundation in Business Capability Modeling (BCM) and enterprise architecture frameworks (e.g., capability building block mapping).
  • Hands-on experience or working familiarity with Agentic Workflows, AI, and Machine Learning technologies.
  • Proven leadership, stakeholder management, and influencing skills across cross-functional teams.
  • Excellent verbal, written, and interpersonal communication skills.
  • Bachelors degree in Information Technology, Computer Science, or equivalent practical experience.
Preferred Qualifications
  • Direct experience architecting or delivering technologies within service, sales, and customer support domains.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant

At Apple, we believe accessibility is a fundamental human right. You'll find that idea reflected in everything here - in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.
Learn about accessibility in Apple's workplace
Learn about reasonable accommodations for job applicants

Apple accepts applications to this posting on an ongoing basis.

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About Apple

Sourced by ZipRecruiter

Imagine what you could do here! At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. Dynamic, intelligent people and inspiring, innovative technologies are the norm here. The people who work here have reinvented entire industries with all Apple Hardware products. The same real passion for innovation that goes into our products also applies to our practices strengthening our dedication to leave the world better than we found it.

Industry

Computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Cupertino, CA, US

Year founded

1976

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