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Applecare Customer Jobs (NOW HIRING)

Apple

Solutions Architect, Customer Systems

Austin, TX · On-site

The team also builds and operates AppleCare's online support platform, which handles 6 billion visits per year, delivering seamless, high-quality support to Apple customers around the globe. The ...

Apple Inc.

AIML Data Engineer

Austin, TX · On-site

$113K - $136K/yr

The AppleCare Customer Insights (ACCI) team is redefining how Apple measures and improves generative support experiences. Our AIML initiatives use large language models to evaluate support ...

Apple Inc.

$84K - $101K/yr

The AppleCare Customer Insights (ACCI) team is redefining how Apple measures and improves generative support experiences. Our AIML initiatives use large language models to evaluate support ...

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Applecare Customer information

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How much do applecare customer jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for applecare customer in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

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Infographic showing various Applecare Customer job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Engineering Project Manager- Customer Systems - Support Engineering Solutions

Sunnyvale, CA • On-site

Apple
Computer and Electronic Product Manufacturing • 10K+ employees
Learn more about Appleexternal

Full-time

Posted 11 days ago

Apple rating

8.1

Company rating: 8.1 out of 10

Based on 684 frontline employees who took The Breakroom Quiz

Job description

Do you want to help build some of the largest and most consequential enterprise and customer technology systems in the world? Join Apple's Information Systems and Technology (IS&T) organization. IS&T is the engine behind everything Apple does for customers and for the people who build for them. It's Apple's central nervous system. Supporting 2.5 billion active Apple devices, processing billions of secure transactions, and keeping the technology that defines modern life running flawlessly, IS&T makes the impossible feel effortless.
Do you love building solutions to handle global complexity and immense scale? Imagine what you could do here.
At Apple, new ideas quickly become extraordinary products, services, and customer experiences. It's the diversity of our people and their thinking that drives the innovation behind everything we do - here, you'll do more than join something, you'll add something.
The IS&T Customer Systems team designs, builds, and maintains the business applications that power AppleCare's global support operations, enabling millions of customer interactions every day.
We're looking for an Engineering Project Manager to lead the delivery of these critical applications from concept to launch - partnering closely with engineering, design, and business stakeholders across AppleCare Business Org to plan, coordinate, and drive complex technical projects that ship on time and with excellence.
Description
The Engineering Project Manager will lead cross-functional planning and execution for business applications supporting AppleCare Business Org. This role partners with engineering, product, and business stakeholders to scope projects, manage timelines, and ensure high-quality delivery. The ideal candidate is a clear communicator who can translate business needs into actionable engineering plans, track progress across concurrent initiatives, and proactively resolve roadblocks - while leveraging modern AI tooling to increase efficiency and visibility across the team.
Minimum Qualifications
Bachelor's degree in Computer Science, Engineering, Business, or a related field, or equivalent work experience.
5+ years of experience in engineering project management, program management, or related technical delivery roles.
Demonstrated experience managing software development projects from initiation through delivery.
Strong understanding of software development lifecycle (SDLC) and project management methodologies (Agile/Scrum, Waterfall, or hybrid).
Preferred Qualifications
Experience supporting enterprise business applications within a customer support or service operations environment.
PMP, CSM, or other relevant project/program management certification.
Familiarity with AppleCare business processes or similar customer service organizations.
Experience with project management and collaboration tools (e.g., JIRA, Confluence, Smartsheet).
AI tooling fluency, including status reporting automation, risk prediction, meeting summarization, and spec drafting with LLMs.
Experience coordinating delivery for AI/ML-enabled features, including familiarity with data readiness, model evaluation cycles, and phased rollout practices, is a plus.

What Apple employees say

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About Apple

Sourced by ZipRecruiter

Imagine what you could do here! At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. Dynamic, intelligent people and inspiring, innovative technologies are the norm here. The people who work here have reinvented entire industries with all Apple Hardware products. The same real passion for innovation that goes into our products also applies to our practices strengthening our dedication to leave the world better than we found it.

Industry

Computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Cupertino, CA, US

Year founded

1976

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