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Applecare Customer Jobs (NOW HIRING)

Apple

Engineering Program Manager, AppleCare

Sunnyvale, CA · On-site

$151K/yr

In AppleCare, we believe in providing world-class support to our customers for the devices they have purchased. In this role, you will drive cross-functional diagnostic projects that directly impact ...

Apple

AppleCare Data Privacy Project Manager

Sunnyvale, CA · On-site

$60.75 - $82.25/hr

In this role, you will champion customer trust and data protection across AppleCare systems, tools, and processes. You will guide cross-functional teams through essential privacy assessments, drive ...

Apple Inc.

AppleCare Technologies BPR Manager -- Enterprise & Channel Sales Portfolio Austin, Texas, United ... Drive large-scale enterprise system implementations and integrations, spanning ERP (e.g., SAP), CRM ...

Apple

Solutions Architect, AppleCare Technologies

Austin, TX · On-site

$175K - $311K/yr

... customers with the best products and support services. As a Solutions Architect, you'll serve as a ... You'll provide guidance and advice to AppleCare leadership on today's problems and also suggest ...

Apple

Solutions Architect, AppleCare Technologies

Austin, TX · On-site

$175K - $311K/yr

... customers with the best products and support services. As a Solutions Architect, you'll serve as a ... You'll provide guidance and advice to AppleCare leadership on today's problems and also suggest ...

Socket.dev

AIML Data Engineer

Austin, TX · On-site

$113K - $136K/yr

The AppleCare Customer Insights (ACCI) team is redefining how Apple measures and improves generative support experiences. Our AIML initiatives use large language models to evaluate support ...

Apple

Sr. Financial Analyst - AppleCare Finance

Sunnyvale, CA · On-site

$100K - $125K/yr

Just as our customers find value in Apple products, the Finance group finds value for both Apple ... You will serve as the primary finance partner for Forward & Reverse Logistics within AppleCare DC ...

Apple

AIML Data Engineer

Austin, TX · On-site

$113K - $136K/yr

The AppleCare Customer Insights (ACCI) team is redefining how Apple measures and improves generative support experiences. Our AIML initiatives use large language models to evaluate support ...

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Applecare Customer information

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How much do applecare customer jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for applecare customer in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

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Infographic showing various Applecare Customer job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Engineering Program Manager, AppleCare

Sunnyvale, CA • On-site

Apple
Computer and Electronic Product Manufacturing • 10K+ employees
Learn more about Appleexternal

$151K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

Apple rating

8.1

Company rating: 8.1 out of 10

Based on 684 frontline employees who took The Breakroom Quiz

Job description

In AppleCare, we believe in providing world-class support to our customers for the devices they have purchased. In this role, you will drive cross-functional diagnostic projects that directly impact the customer experience. Join us and help uphold the high standards of support Apple is known for.
Description
As an AppleCare Engineering Program Manager, you will drive the overall execution of diagnostic projects from conceptualization and design to development and deployment. You will work closely with engineering teams to develop requirements, drive implementation schedules, and coordinate fixes for software and systems-related issues. Additionally, you will identify and present cross-functional risks, potential issues, and their impact on new product release readiness and other key AppleCare initiatives
Minimum Qualifications
Bachelor's Degree in Computer Science or a related technical field, or equivalent practical experience with 7+ years of experience in an engineering program management or related role.
Track record of managing software projects.
Background directing cross-functional teams through the project lifecycle.
History of coordinating end-to-end programs from design to release.
Knowledge of operating systems, including iOS, macOS, iPadOS, and watchOS.
Familiarity with executing product development processes.
Preferred Qualifications
Background managing projects with low-level hardware integration dependencies.
Understanding of diagnostic software features and systems architecture.
Capability to negotiate effectively and lead risk management efforts.
Ability to communicate technical issues clearly to diverse audiences.
Agility to adapt to shifting priorities and navigate ambiguity.
Collaboration skills to foster inter-team coordination and drive alignment.

What Apple employees say

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About Apple

Sourced by ZipRecruiter

Imagine what you could do here! At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. Dynamic, intelligent people and inspiring, innovative technologies are the norm here. The people who work here have reinvented entire industries with all Apple Hardware products. The same real passion for innovation that goes into our products also applies to our practices strengthening our dedication to leave the world better than we found it.

Industry

Computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Cupertino, CA, US

Year founded

1976

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