ZipRecruiter

Log In

1

Apple Technical Support Jobs (NOW HIRING)

Ubertal Inc

Technical Support Analyst

Forsyth, GA · On-site

Technical Support Analyst Location: Forsyth, GA (Hybrid--3 days onsite, 2 days telework after ... Support Apple devices (Mac support). * Travel across Georgia for onsite support as needed (mileage ...

Caresoft Inc.

Technical Support Analyst

Forsyth, GA · On-site

$33 - $37/hr

Technical Support Analyst Location: : Forsyth, GA 31029 (Hybrid) Duration: Long Term Skills: Hands ... Proficiency in Apple products and Mac support Knowledge of network connectivity, Wi-Fi ...

Trilyon, Inc.

Technical Support Analyst

Forsyth, GA · On-site

Technical Support Analyst Location: Forsyth, GA or Decatur, GA (Hybrid) Duration: 7+ Months (with ... Proficiency in Apple products and Mac support. * Knowledge of network connectivity, Wi-Fi ...

FastTek

Technical Support

Detroit, MI

$37K - $46K/yr

Technical Support #1057937 Position Summary: As a key member of the Technology Division's Field ... Experience with Apple, HP, Lenovo, and Dell products preferred. * Must demonstrate proficiency with ...

TEKsystems

Technical Support Analyst

Manhattan, NY

Technical Support Analyst The Technical Support Analyst serves as the primary on-site IT support ... Provision, redeploy, and support Apple iPhones, including configuration of MFA (Microsoft ...

TEKsystems

Technical Support Analyst

Manhattan, NY · On-site

$25 - $30/hr

Technical Support Analyst The Technical Support Analyst serves as the primary on-site IT support ... Provision, redeploy, and support Apple iPhones, including configuration of MFA (Microsoft ...

Sparks Group

Yardi Technical Support

Dallas, TX

This role will focus heavily on Yardi support, SQL reporting, and Power BI dashboard development ... Download the Sparks Group mobile app from Apple App Store or Google Play . ----- Sparks Group is an ...

Apple

US-Technical Expert

Virginia Beach, VA · On-site

$33K - $41K/yr

US-Technical Expert Apple Retail is where the best of Apple comes together. We bring our expertise ... Support customers having Apple product or software issues with care and empathy, using all tools ...

Apple

US-Technical Expert

Ardmore, PA · On-site

$36K - $45K/yr

As a Technical Expert, you have extensive functional troubleshooting skills and an ability to ... Support customers having Apple product or software issues with care and empathy, using all tools ...

Apple

US-Technical Expert

Ardmore, PA · On-site

$36K - $45K/yr

As a Technical Expert, you have extensive functional troubleshooting skills and an ability to ... Support customers having Apple product or software issues with care and empathy, using all tools ...

Apple

US-Technical Expert

Holyoke, MA · On-site

$37K - $46K/yr

As a Technical Expert, you have extensive functional troubleshooting skills and an ability to ... Support customers having Apple product or software issues with care and empathy, using all tools ...

next page

Showing results 1-20

All JobsApple Technical Support Jobs

Apple Technical Support information

See salary details

$14

$26

$44

How much do apple technical support jobs pay per hour?

As of Jun 20, 2026, the average hourly pay for apple technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

Do Apple support workers work from home?

Apple Technical Support roles are primarily based in Apple retail stores and support centers, but some positions, especially remote technical support roles, can be performed from home. These remote roles typically require specific technical skills, certifications, and a suitable home office setup. Availability of remote work varies by position and location.

What are Apple Technical Support specialists?

Apple Technical Support specialists are professionals who assist customers with troubleshooting and resolving issues related to Apple products such as iPhones, iPads, Macs, and software services. They provide guidance over the phone, via chat, or in person at Apple Stores and authorized service providers. Their role includes diagnosing hardware and software problems, helping customers with setup and usage, and offering solutions or repairs when necessary. These specialists are trained to deliver excellent customer service and ensure users have a positive experience with Apple products.

What does Apple technical support do?

Apple technical support professionals assist customers with troubleshooting and resolving issues related to Apple products and services. They provide technical guidance via phone, chat, or in person, often using diagnostic tools and knowledge of Apple hardware and software. Strong communication skills and technical knowledge are essential for this role.

How difficult is it to get hired at Apple?

Getting hired as an Apple Technical Support representative can be competitive, often requiring relevant technical knowledge, customer service skills, and sometimes certifications. The hiring process typically involves multiple interviews and assessments to evaluate technical proficiency and communication abilities.

How to become Apple Tech Support?

To become an Apple Technical Support specialist, candidates typically need a high school diploma or equivalent, strong technical skills, and experience with Apple products and operating systems. Apple may also require relevant certifications, such as Apple Certified Support Professional (ACSP), and good customer service skills. Training is often provided by Apple, and knowledge of troubleshooting hardware and software issues is essential.

What is the difference between Apple Technical Support vs Apple Customer Service Representative?

AspectApple Technical SupportApple Customer Service Representative
Required CredentialsTechnical certifications, Apple product knowledgeCustomer service skills, communication skills
Work EnvironmentTechnical support centers, remote troubleshootingCall centers, retail stores, remote assistance
Employer & Industry UsageApple Inc., technology and electronicsApple Inc., retail and customer service
Common Search & Comparison IntentTechnical troubleshooting, device repairCustomer inquiries, billing, account issues

Apple Technical Support focuses on diagnosing and resolving technical issues with Apple products, requiring technical knowledge and certifications. In contrast, Apple Customer Service Representatives handle general customer inquiries, billing, and account management, emphasizing communication skills. Both roles serve Apple customers but differ in technical complexity and daily tasks.

What are some common challenges faced by Apple Technical Support specialists, and how can they be addressed?

Apple Technical Support specialists often encounter challenges such as troubleshooting complex or unfamiliar technical issues, managing high call volumes, and communicating effectively with users of varying technical backgrounds. Successfully addressing these challenges requires strong problem-solving skills, patience, and continuous learning about Apple's evolving products and services. Collaboration with peers and escalation teams is also essential, as it allows specialists to share knowledge and resolve particularly difficult cases efficiently.

What are the key skills and qualifications needed to thrive as an Apple Technical Support specialist, and why are they important?

To thrive as an Apple Technical Support specialist, you need a strong understanding of Apple products, troubleshooting techniques, and basic IT knowledge, often supported by a relevant degree or technical certifications. Familiarity with AppleCare systems, CRM platforms, and diagnostic tools is typically required. Exceptional communication, patience, and problem-solving skills set top performers apart in this customer-facing role. These competencies are essential for efficiently resolving technical issues, ensuring customer satisfaction, and upholding Apple's reputation for service excellence.
More about Apple Technical Support jobs
What job categories do people searching Apple Technical Support jobs look for? The top searched job categories for Apple Technical Support jobs are:
Apple Technical Support jobs near you
Infographic showing various Apple Technical Support job openings in the United States as of June 2026, with employment types broken down into 90% Full Time, 5% Part Time, and 5% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.
Technical Support Specialist

Technical Support Specialist

Core Education

Greensboro, NC • On-site

Full-time

Posted 8 days ago

Job description

Job Summary:
Core Education is a dynamic organization dedicated to transforming the business model of higher education through innovative programs and partnerships. They are seeking a Technology Support Specialist to serve as the frontline technical resource, troubleshooting and resolving hardware, software, and system issues while empowering the campus community to leverage technology effectively.
Responsibilities:
• Serve as the frontline technical resource — triaging, troubleshooting, and resolving hardware, software, and system issues via SolarWinds (target: 90%+ of tickets resolved within SLA)
• Install, configure, and maintain computers, labs, classrooms, and peripherals to ensure 99%+ uptime and readiness for scheduled classes
• Deliver user training through in-person sessions, self-guided videos, and clear how-to documentation so every campus user can confidently leverage technology
• Maintain accurate asset records, document configurations, and build a knowledge base of troubleshooting procedures
• Evaluate vendor solutions and contribute recommendations on hardware and software procurement
• Bring patience, empathy, and a customer-first attitude every time you interact with the campus community
Qualifications:
Required:
• Associate's degree in computer science, Information Systems, IT, or a related field — or an equivalent combination of education and hands-on experience
• Prior experience in a help desk, IT support, or technical customer service role
• Demonstrated ability to troubleshoot both hardware and software issues
• Working knowledge of Windows operating systems and common business applications
Preferred:
• CompTIA A+ or similar foundational IT certification
• Experience working in higher education or an academic environment
• Familiarity with LMS platforms such as Canvas, Blackboard, or Moodle
• Microsoft or Apple technical certifications
• ITIL Foundation certification
• Experience creating user training materials or documentation
Company:
Core Education is an organization with the goal of assisting small and mid-sized institutions by providing creative shared services. Founded in 2019, the company is headquartered in Alexandria, USA, with a team of 51-200 employees. The company is currently Growth Stage.

Apply