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Apple Customer Support Jobs in Illinois (NOW HIRING)

Apple Roofing

Roofing Sales Representative

Chicago, IL · On-site

Deliver a Sweeter Experience - Deliver concierge-style service to every customer and ensure ... Why Apple Roofing? * Industry-Leading Support - Our training and tools are designed to set you up ...

Apple Chevrolet

SERVICE ADVISOR

Tinley Park, IL · On-site

AT APPLE, YOU'LL HAVE PHENOMENAL EARNING POTENTIAL ... WE HAVE A VERY BUSY SHOP WITH 6 ADVISORS ... INCREDIBLE SERVICE-DRIVE SUPPORT TEAM! GREAT QUALITY LIFE AND CAREER BALANCE! 5 DAY WORK WEEK!

Apple Roofing

Roofing Sales Representative

Chicago, IL · On-site

Deliver a Sweeter Experience - Deliver concierge-style service to every customer and ensure ... Why Apple Roofing? * Industry-Leading Support - Our training and tools are designed to set you up ...

AVDG

Service Support Specialist

Chicago, IL

We believe in putting our customers first, engaging with respect and integrity and fulfilling our ... Familiarity with Apple IOS products (Apple TV, iPad, Airport Express, iPhone/iTouch, OS10, etc.) as ...

Artech Information System LLC

Deskside support

Chicago, IL

$20.75 - $26.50/hr

Provide Customer assistance with problem identification and resolution at the Customer's place of ... or Apple current OS -1. Familiarity with Microsoft Office Suite and other common software ...

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Apple Customer Support information

See Illinois salary details

$11

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$27

How much do apple customer support jobs pay per hour?

As of May 28, 2026, the average hourly pay for apple customer support in Illinois is $18.60, according to ZipRecruiter salary data. Most workers in this role earn between $15.82 and $20.29 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Apple Customer Support representative, and why are they important?

To thrive as an Apple Customer Support representative, you need strong problem-solving abilities, product knowledge, and typically a high school diploma or equivalent. Familiarity with Apple’s support tools, CRM systems, and troubleshooting software is essential. Excellent communication, patience, and active listening skills help you deliver exceptional service and resolve customer concerns effectively. These skills ensure efficient issue resolution, high customer satisfaction, and uphold Apple’s reputation for quality support.

What are some common challenges faced by Apple Customer Support representatives, and how are they typically addressed?

Apple Customer Support representatives often encounter challenges such as troubleshooting complex device issues remotely, managing high call volumes during product launches, and handling frustrated or upset customers. To address these, Apple provides extensive training, access to a robust knowledge base, and escalation procedures for unresolved cases. Team members also benefit from regular coaching and support from supervisors, fostering a collaborative environment where sharing solutions and best practices is encouraged.

What is an Apple Customer Support representative?

An Apple Customer Support representative is a professional who assists customers with their Apple products and services, such as iPhones, Macs, iPads, and Apple accounts. They help troubleshoot technical issues, answer product-related questions, provide guidance on using Apple devices, and resolve billing or account concerns. Representatives can be reached via phone, chat, or email, and are trained to deliver a high-quality customer experience. Their goal is to ensure that customers get the most out of their Apple products and services.

What is the difference between Apple Customer Support vs Apple Technical Support?

AspectApple Customer SupportApple Technical Support
Required CredentialsHigh school diploma or equivalent; certifications optionalHigh school diploma; technical certifications (e.g., CompTIA, Apple Certified Support Professional) preferred
Work EnvironmentCall centers, remote support, retail storesRemote troubleshooting, on-site repairs, specialized support teams
Employer & Industry UsageApple Inc., retail and online supportApple Inc., technical service centers, authorized repair shops
Common Search & Comparison IntentCustomer service, troubleshooting, product supportTechnical troubleshooting, device repair, hardware/software issues

Apple Customer Support primarily handles general customer inquiries, troubleshooting, and product information. In contrast, Apple Technical Support focuses on technical troubleshooting, hardware repairs, and resolving complex device issues. Both roles require strong communication skills, but technical support often demands more technical knowledge and certifications.

What are popular job titles related to Apple Customer Support jobs in Illinois? For Apple Customer Support jobs in Illinois, the most frequently searched job titles are:
What job categories do people searching Apple Customer Support jobs in Illinois look for? The top searched job categories for Apple Customer Support jobs in Illinois are:
Apple Customer Support jobs near you
Infographic showing various Apple Customer Support job openings in Illinois as of May 2026, with employment types broken down into 75% Full Time, 20% Part Time, and 5% Contract. Highlights an 60% Physical, 6% Hybrid, and 34% Remote job distribution, with an average salary of $38,689 per year, or $18.6 per hour.
Union Apprentice / Semi-Skilled Technician

Union Apprentice / Semi-Skilled Technician

Apple Chevrolet

Tinley Park, IL • On-site

$22/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 29 days ago

Job description

Union Apprentice / Semi‑Skilled Technician- Apple ChevroletAbout Apple Chevrolet

Apple Chevrolet is a family owned dealership committed to delivering exceptional automotive service and customer satisfaction. We take pride in our highly skilled team of professionals who provide top-quality service on all makes and models, with a focus on excellence, integrity, and teamwork.

Position Summary

Apple Chevrolet is seeking a Union Apprentice / Semi‑Skilled Technician to join our service department. The ideal candidate will be motivated, trainable, and eager to grow their skills in an automotive service environment under the guidance of experienced technicians.

Key Responsibilities

Assist senior technicians with vehicle maintenance, diagnostics, and repairs

Perform routine services such as oil changes, tire rotations, brake inspections, and basic repairs

Perform basic mechanical and electrical repairs under supervision.

Keep work area clean and organized

Complete assigned work efficiently and accurately

Communicate clearly with service advisors and team members

Conduct multi-point vehicle inspections.

Qualifications

Previous automotive experience or training preferred (dealership experience a plus)

ASE training for apprentices required

Strong mechanical aptitude and willingness to learn

Ability to lift up to 50 lbs and work on vehicle lifts

Commitment to quality and customer service

Union Info

Position follows Union apprentice guidelines

Opportunities for advancement based on performance and training progress

Benefits

✔ Competitive union wage scale starting at $22.00

✔ Benefits package (health, dental, vision)

✔ Retirement plan options.

✔ Opportunities for career growth, training and certification support

Apply