We build a vision that can encourage customers to transform using Apple products. We collaborate ... You support others to learn, to be curious, and ultimately, share your passion for the Apple story.
We build a vision that can encourage customers to transform using Apple products. We collaborate ... You support others to learn, to be curious, and ultimately, share your passion for the Apple story.
US-Pro
Chicago, IL · On-site
Work in a fast-paced environment, often supporting multiple customers at the same time.Learn about and deepen your understanding of Apple products and services, and third-party products, to enhance ...
US-Pro
Chicago, IL · On-site
Work in a fast-paced environment, often supporting multiple customers at the same time.Learn about and deepen your understanding of Apple products and services, and third-party products, to enhance ...
Technical Specialist
Naperville, IL · On-site
Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple. * Troubleshoot, diagnose, and resolve service concerns for select ...
Technical Specialist
Naperville, IL · On-site
Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple. * Troubleshoot, diagnose, and resolve service concerns for select ...
Technical Specialist
Chicago, IL · On-site
Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple. * Troubleshoot, diagnose, and resolve service concerns for select ...
Technical Specialist
Chicago, IL · On-site
Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple. * Troubleshoot, diagnose, and resolve service concerns for select ...
Technical Specialist
Oak Brook, IL · On-site
Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple. * Troubleshoot, diagnose, and resolve service concerns for select ...
Technical Specialist
Oak Brook, IL · On-site
Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple. * Troubleshoot, diagnose, and resolve service concerns for select ...
Technical Specialist
Northbrook, IL · On-site
Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple. * Troubleshoot, diagnose, and resolve service concerns for select ...
Technical Specialist
Northbrook, IL · On-site
Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple. * Troubleshoot, diagnose, and resolve service concerns for select ...
Technical Specialist
Lake Zurich, IL · On-site
Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple. * Troubleshoot, diagnose, and resolve service concerns for select ...
Technical Specialist
Lake Zurich, IL · On-site
Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple. * Troubleshoot, diagnose, and resolve service concerns for select ...
Technical Specialist
Skokie, IL · On-site
Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple. * Troubleshoot, diagnose, and resolve service concerns for select ...
Technical Specialist
Skokie, IL · On-site
Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple. * Troubleshoot, diagnose, and resolve service concerns for select ...
Technical Specialist
Schaumburg, IL · On-site
Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple. * Troubleshoot, diagnose, and resolve service concerns for select ...
Technical Specialist
Schaumburg, IL · On-site
Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple. * Troubleshoot, diagnose, and resolve service concerns for select ...
We solve technical and business problems to ensure success for both Apple and its customers. We provide both technical sales consulting and support with a goal of transforming the way people work.
New
We solve technical and business problems to ensure success for both Apple and its customers. We provide both technical sales consulting and support with a goal of transforming the way people work.
New
Technical Specialist
Orland Park, IL · On-site
Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple. * Troubleshoot, diagnose, and resolve service concerns for select ...
Technical Specialist
Orland Park, IL · On-site
Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple. * Troubleshoot, diagnose, and resolve service concerns for select ...
Specialist
Oak Brook, IL · On-site
Demonstrate knowledge of Apple products and services. * Personalize solutions based on customer needs, and effectively communicate them. * Work in a fast-paced environment, often supporting multiple ...
Specialist
Oak Brook, IL · On-site
Demonstrate knowledge of Apple products and services. * Personalize solutions based on customer needs, and effectively communicate them. * Work in a fast-paced environment, often supporting multiple ...
Specialist
Northbrook, IL · On-site
Demonstrate knowledge of Apple products and services. * Personalize solutions based on customer needs, and effectively communicate them. * Work in a fast-paced environment, often supporting multiple ...
Specialist
Northbrook, IL · On-site
Demonstrate knowledge of Apple products and services. * Personalize solutions based on customer needs, and effectively communicate them. * Work in a fast-paced environment, often supporting multiple ...
Specialist
Naperville, IL · On-site
Demonstrate knowledge of Apple products and services. * Personalize solutions based on customer needs, and effectively communicate them. * Work in a fast-paced environment, often supporting multiple ...
New
Specialist
Naperville, IL · On-site
Demonstrate knowledge of Apple products and services. * Personalize solutions based on customer needs, and effectively communicate them. * Work in a fast-paced environment, often supporting multiple ...
New
Specialist
Skokie, IL · On-site
Demonstrate knowledge of Apple products and services. * Personalize solutions based on customer needs, and effectively communicate them. * Work in a fast-paced environment, often supporting multiple ...
Specialist
Skokie, IL · On-site
Demonstrate knowledge of Apple products and services. * Personalize solutions based on customer needs, and effectively communicate them. * Work in a fast-paced environment, often supporting multiple ...
Specialist
Orland Park, IL · On-site
Demonstrate knowledge of Apple products and services. * Personalize solutions based on customer needs, and effectively communicate them. * Work in a fast-paced environment, often supporting multiple ...
New
Specialist
Orland Park, IL · On-site
Demonstrate knowledge of Apple products and services. * Personalize solutions based on customer needs, and effectively communicate them. * Work in a fast-paced environment, often supporting multiple ...
New
Demonstrate knowledge of Apple products and services. * Personalize solutions based on customer needs, and effectively communicate them. * Work in a fast-paced environment, often supporting multiple ...
New
Demonstrate knowledge of Apple products and services. * Personalize solutions based on customer needs, and effectively communicate them. * Work in a fast-paced environment, often supporting multiple ...
New
Specialist
Lake Zurich, IL · On-site
Demonstrate knowledge of Apple products and services. * Personalize solutions based on customer needs, and effectively communicate them. * Work in a fast-paced environment, often supporting multiple ...
Specialist
Lake Zurich, IL · On-site
Demonstrate knowledge of Apple products and services. * Personalize solutions based on customer needs, and effectively communicate them. * Work in a fast-paced environment, often supporting multiple ...
Specialist
Schaumburg, IL · On-site
Demonstrate knowledge of Apple products and services. * Personalize solutions based on customer needs, and effectively communicate them. * Work in a fast-paced environment, often supporting multiple ...
New
Specialist
Schaumburg, IL · On-site
Demonstrate knowledge of Apple products and services. * Personalize solutions based on customer needs, and effectively communicate them. * Work in a fast-paced environment, often supporting multiple ...
New
Specialist: Seasonal, Part-time
$23 - $29.99/hr
Demonstrate knowledge of Apple products and services. Personalize solutions based on customer needs, and effectively communicate them. Work in a fast-paced environment, often supporting multiple ...
Specialist: Seasonal, Part-time
$23 - $29.99/hr
Demonstrate knowledge of Apple products and services. Personalize solutions based on customer needs, and effectively communicate them. Work in a fast-paced environment, often supporting multiple ...
Apple Customer Support information
See Illinois salary details
$11.65 - $13.07
5% of jobs
$13.07 - $14.48
11% of jobs
$15.61 is the 25th percentile. Wages below this are outliers.
$14.48 - $15.90
12% of jobs
$15.90 - $17.32
18% of jobs
The median wage is $17.72 / hr.
$17.32 - $18.74
17% of jobs
$19.83 is the 75th percentile. Wages above this are outliers.
$18.74 - $20.16
17% of jobs
$20.16 - $21.58
8% of jobs
$21.58 - $23
4% of jobs
$23 - $24.42
4% of jobs
$24.42 - $25.84
3% of jobs
$25.84 - $27.25
1% of jobs
$11
$18
$27
How much do apple customer support jobs pay per hour?
What are the key skills and qualifications needed to thrive as an Apple Customer Support representative, and why are they important?
What are some common challenges faced by Apple Customer Support representatives, and how are they typically addressed?
What is an Apple Customer Support representative?
What is the difference between Apple Customer Support vs Apple Technical Support?
| Aspect | Apple Customer Support | Apple Technical Support |
|---|---|---|
| Required Credentials | High school diploma or equivalent; certifications optional | High school diploma; technical certifications (e.g., CompTIA, Apple Certified Support Professional) preferred |
| Work Environment | Call centers, remote support, retail stores | Remote troubleshooting, on-site repairs, specialized support teams |
| Employer & Industry Usage | Apple Inc., retail and online support | Apple Inc., technical service centers, authorized repair shops |
| Common Search & Comparison Intent | Customer service, troubleshooting, product support | Technical troubleshooting, device repair, hardware/software issues |
Apple Customer Support primarily handles general customer inquiries, troubleshooting, and product information. In contrast, Apple Technical Support focuses on technical troubleshooting, hardware repairs, and resolving complex device issues. Both roles require strong communication skills, but technical support often demands more technical knowledge and certifications.

Apple rating
8.1
Based on 661 frontline employees who took The Breakroom Quiz
6th of 30 rated technology retailers
Job description
Apple Business Account Executive
The people here at Apple don't just create products — they create the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple and help us leave the world better than we found it! The Apple US Business team is responsible for building a balanced and scalable business that delivers tangible benefits to the end-customers. We believe the outstanding combination of portability, user experience, and data privacy and security, made possible through Apple's coordinated hardware and software platform, delivers the best solutions for our customers. We are here to help enterprise businesses transform the way people work while growing top-line revenue for Apple. To realize this goal, we gain deep understandings of the businesses we manage at all levels, from tactical to strategic. We build a vision that can encourage customers to transform using Apple products. We collaborate closely with internal and external partners to build plans for solutions and new use cases, and then we help drive execution of the solution!
Description
In this role, you will: Deeply understand your assigned account's business models by researching and exploring an ever-expanding group of contacts. You will develop account plans aligned with our customers' strategies, assess their progress, and guide them on the journey of transformation to mobility and growing adoption of the Apple ecosystem. Effectively execute on plans by cross-functionally partnering with Systems Engineers, industry specialists, as well as reseller and strategic partners. You'll build demand generation activities, identify new opportunities, accurately forecast, and coordinate fulfillment logistics.
Minimum Qualifications
- Approximately 10 years of experience as an Account Executive selling to large Enterprises.
- Validated consultative selling experience in business transformation solutions for large enterprises that balanced delivering on short-term goals, while crafting sustainable value for customers and demand for the future.
- Experience in cultivating C-level executive relationships at Fortune 500 companies.
- Comfortable challenging the status quo.
- Can demonstrate previous success with executive interaction.
- Strengths in relationship development/management, teaming across functions, deal making, and negotiations.
- A strong self-starter who is able to work independently to develop new areas with the ability to work in a dynamic, sometimes ambiguous environment.
- Up to 50% domestic travel required.
Preferred Qualifications
- No matter the audience, you are very good at presenting. And, you're cool under pressure. You make the complex simple and you command an audience by bringing them along for the journey. You support others to learn, to be curious, and ultimately, share your passion for the Apple story. When challenged with complex questions, you share your deep knowledge of how our hardware, software, and services integrate.
- You understand there are many moving parts in an organization. Navigating the interdependencies within Apple is needed for success. Understanding how business financials work and strategies for sustaining profitable growth are key to staying ahead of the competition. You analyze the market and think beyond the short term.
- Apple doesn't cut corners, in products or in business. You bring the highest level of integrity, honesty, and accountability in all that you do, every single day. You are a trusted advisor who does what you say you'll do – and always does what's best for Apple.
- You see the world through the eyes of the customer by deeply understanding their business needs, challenges, and concerns. At Apple, we obsess over how people experience our products and services. You not only meet our customers' expectations but exceed them. Bachelor's degree or equivalent experience.
Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant At Apple, we believe accessibility is a fundamental human right. You'll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong. Learn about accessibility in Apple's workplace Learn about reasonable accommodations for job applicants Apple accepts applications to this posting on an ongoing basis.
About Apple
Sourced by ZipRecruiter
Imagine what you could do here! At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. Dynamic, intelligent people and inspiring, innovative technologies are the norm here. The people who work here have reinvented entire industries with all Apple Hardware products. The same real passion for innovation that goes into our products also applies to our practices strengthening our dedication to leave the world better than we found it.
Industry
Computer and electronic product manufacturing
Company size
10,000+ Employees
Headquarters location
Cupertino, CA, US
Year founded
1976