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Apple Customer Support Jobs in Illinois (NOW HIRING)

We build a vision that can encourage customers to transform using Apple products. We collaborate ... You support others to learn, to be curious, and ultimately, share your passion for the Apple story.

Work in a fast-paced environment, often supporting multiple customers at the same time.Learn about and deepen your understanding of Apple products and services, and third-party products, to enhance ...

Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple. * Troubleshoot, diagnose, and resolve service concerns for select ...

Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple. * Troubleshoot, diagnose, and resolve service concerns for select ...

Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple. * Troubleshoot, diagnose, and resolve service concerns for select ...

Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple. * Troubleshoot, diagnose, and resolve service concerns for select ...

Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple. * Troubleshoot, diagnose, and resolve service concerns for select ...

Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple. * Troubleshoot, diagnose, and resolve service concerns for select ...

Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple. * Troubleshoot, diagnose, and resolve service concerns for select ...

Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple. * Troubleshoot, diagnose, and resolve service concerns for select ...

Demonstrate knowledge of Apple products and services. * Personalize solutions based on customer needs, and effectively communicate them. * Work in a fast-paced environment, often supporting multiple ...

Demonstrate knowledge of Apple products and services. * Personalize solutions based on customer needs, and effectively communicate them. * Work in a fast-paced environment, often supporting multiple ...

Demonstrate knowledge of Apple products and services. * Personalize solutions based on customer needs, and effectively communicate them. * Work in a fast-paced environment, often supporting multiple ...

New

Demonstrate knowledge of Apple products and services. * Personalize solutions based on customer needs, and effectively communicate them. * Work in a fast-paced environment, often supporting multiple ...

Demonstrate knowledge of Apple products and services. * Personalize solutions based on customer needs, and effectively communicate them. * Work in a fast-paced environment, often supporting multiple ...

New

Demonstrate knowledge of Apple products and services. * Personalize solutions based on customer needs, and effectively communicate them. * Work in a fast-paced environment, often supporting multiple ...

New

Demonstrate knowledge of Apple products and services. * Personalize solutions based on customer needs, and effectively communicate them. * Work in a fast-paced environment, often supporting multiple ...

Demonstrate knowledge of Apple products and services. * Personalize solutions based on customer needs, and effectively communicate them. * Work in a fast-paced environment, often supporting multiple ...

New

Demonstrate knowledge of Apple products and services. Personalize solutions based on customer needs, and effectively communicate them. Work in a fast-paced environment, often supporting multiple ...

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Showing results 1-20

Apple Customer Support information

See Illinois salary details

$11

$18

$27

How much do apple customer support jobs pay per hour?

As of May 28, 2026, the average hourly pay for apple customer support in Illinois is $18.60, according to ZipRecruiter salary data. Most workers in this role earn between $15.82 and $20.29 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Apple Customer Support representative, and why are they important?

To thrive as an Apple Customer Support representative, you need strong problem-solving abilities, product knowledge, and typically a high school diploma or equivalent. Familiarity with Apple’s support tools, CRM systems, and troubleshooting software is essential. Excellent communication, patience, and active listening skills help you deliver exceptional service and resolve customer concerns effectively. These skills ensure efficient issue resolution, high customer satisfaction, and uphold Apple’s reputation for quality support.

What are some common challenges faced by Apple Customer Support representatives, and how are they typically addressed?

Apple Customer Support representatives often encounter challenges such as troubleshooting complex device issues remotely, managing high call volumes during product launches, and handling frustrated or upset customers. To address these, Apple provides extensive training, access to a robust knowledge base, and escalation procedures for unresolved cases. Team members also benefit from regular coaching and support from supervisors, fostering a collaborative environment where sharing solutions and best practices is encouraged.

What is an Apple Customer Support representative?

An Apple Customer Support representative is a professional who assists customers with their Apple products and services, such as iPhones, Macs, iPads, and Apple accounts. They help troubleshoot technical issues, answer product-related questions, provide guidance on using Apple devices, and resolve billing or account concerns. Representatives can be reached via phone, chat, or email, and are trained to deliver a high-quality customer experience. Their goal is to ensure that customers get the most out of their Apple products and services.

What is the difference between Apple Customer Support vs Apple Technical Support?

AspectApple Customer SupportApple Technical Support
Required CredentialsHigh school diploma or equivalent; certifications optionalHigh school diploma; technical certifications (e.g., CompTIA, Apple Certified Support Professional) preferred
Work EnvironmentCall centers, remote support, retail storesRemote troubleshooting, on-site repairs, specialized support teams
Employer & Industry UsageApple Inc., retail and online supportApple Inc., technical service centers, authorized repair shops
Common Search & Comparison IntentCustomer service, troubleshooting, product supportTechnical troubleshooting, device repair, hardware/software issues

Apple Customer Support primarily handles general customer inquiries, troubleshooting, and product information. In contrast, Apple Technical Support focuses on technical troubleshooting, hardware repairs, and resolving complex device issues. Both roles require strong communication skills, but technical support often demands more technical knowledge and certifications.

Infographic showing various Apple Customer Support job openings in Illinois as of May 2026, with employment types broken down into 75% Full Time, 20% Part Time, and 5% Contract. Highlights an 60% Physical, 6% Hybrid, and 34% Remote job distribution, with an average salary of $38,689 per year, or $18.6 per hour.
Apple Business Account Executive

Apple Business Account Executive

Apple

Chicago, IL

Full-time

Posted 19 days ago


Apple rating

8.1

Company rating: 8.1 out of 10

Based on 661 frontline employees who took The Breakroom Quiz

6th of 30 rated technology retailers


Job description

Apple Business Account Executive

The people here at Apple don't just create products — they create the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple and help us leave the world better than we found it! The Apple US Business team is responsible for building a balanced and scalable business that delivers tangible benefits to the end-customers. We believe the outstanding combination of portability, user experience, and data privacy and security, made possible through Apple's coordinated hardware and software platform, delivers the best solutions for our customers. We are here to help enterprise businesses transform the way people work while growing top-line revenue for Apple. To realize this goal, we gain deep understandings of the businesses we manage at all levels, from tactical to strategic. We build a vision that can encourage customers to transform using Apple products. We collaborate closely with internal and external partners to build plans for solutions and new use cases, and then we help drive execution of the solution!

Description

In this role, you will: Deeply understand your assigned account's business models by researching and exploring an ever-expanding group of contacts. You will develop account plans aligned with our customers' strategies, assess their progress, and guide them on the journey of transformation to mobility and growing adoption of the Apple ecosystem. Effectively execute on plans by cross-functionally partnering with Systems Engineers, industry specialists, as well as reseller and strategic partners. You'll build demand generation activities, identify new opportunities, accurately forecast, and coordinate fulfillment logistics.

Minimum Qualifications

  • Approximately 10 years of experience as an Account Executive selling to large Enterprises.
  • Validated consultative selling experience in business transformation solutions for large enterprises that balanced delivering on short-term goals, while crafting sustainable value for customers and demand for the future.
  • Experience in cultivating C-level executive relationships at Fortune 500 companies.
  • Comfortable challenging the status quo.
  • Can demonstrate previous success with executive interaction.
  • Strengths in relationship development/management, teaming across functions, deal making, and negotiations.
  • A strong self-starter who is able to work independently to develop new areas with the ability to work in a dynamic, sometimes ambiguous environment.
  • Up to 50% domestic travel required.

Preferred Qualifications

  • No matter the audience, you are very good at presenting. And, you're cool under pressure. You make the complex simple and you command an audience by bringing them along for the journey. You support others to learn, to be curious, and ultimately, share your passion for the Apple story. When challenged with complex questions, you share your deep knowledge of how our hardware, software, and services integrate.
  • You understand there are many moving parts in an organization. Navigating the interdependencies within Apple is needed for success. Understanding how business financials work and strategies for sustaining profitable growth are key to staying ahead of the competition. You analyze the market and think beyond the short term.
  • Apple doesn't cut corners, in products or in business. You bring the highest level of integrity, honesty, and accountability in all that you do, every single day. You are a trusted advisor who does what you say you'll do – and always does what's best for Apple.
  • You see the world through the eyes of the customer by deeply understanding their business needs, challenges, and concerns. At Apple, we obsess over how people experience our products and services. You not only meet our customers' expectations but exceed them. Bachelor's degree or equivalent experience.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant At Apple, we believe accessibility is a fundamental human right. You'll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong. Learn about accessibility in Apple's workplace Learn about reasonable accommodations for job applicants Apple accepts applications to this posting on an ongoing basis.


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About Apple

Sourced by ZipRecruiter

Imagine what you could do here! At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. Dynamic, intelligent people and inspiring, innovative technologies are the norm here. The people who work here have reinvented entire industries with all Apple Hardware products. The same real passion for innovation that goes into our products also applies to our practices strengthening our dedication to leave the world better than we found it.

Industry

Computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Cupertino, CA, US

Year founded

1976