Portland, OR · On-site
Remote Support: Diagnose and fix workstation, printer, and software issues via phone, chat, or ... Familiarity with Apple OS or any flavor of Linux A Day in the Life Youll start early, check the ...
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Portland, OR · On-site
Remote Support: Diagnose and fix workstation, printer, and software issues via phone, chat, or ... Familiarity with Apple OS or any flavor of Linux A Day in the Life Youll start early, check the ...
$40K - $45K/yr
With technicians on the ground throughout the country we offer in-person as well as remote support ... Apple OS, and more Qualifications and Skills * Excellent verbal and written communication skills
$40K - $45K/yr
With technicians on the ground throughout the country we offer in-person as well as remote support ... Apple OS, and more Qualifications and Skills * Excellent verbal and written communication skills
$15.25 - $18.16
14% of jobs
$19.69 is the 25th percentile. Wages below this are outliers.
$18.16 - $21.07
21% of jobs
$21.07 - $23.98
14% of jobs
The median wage is $24.15 / hr.
$23.98 - $26.89
18% of jobs
$28.88 is the 75th percentile. Wages above this are outliers.
$26.89 - $29.81
12% of jobs
$29.81 - $32.72
6% of jobs
$32.72 - $35.63
4% of jobs
$35.63 - $38.54
3% of jobs
$38.54 - $41.45
3% of jobs
$41.45 - $44.36
3% of jobs
$44.36 - $47.27
1% of jobs
$15
$27
$47
Apple Chat Support representatives often face challenges such as managing multiple customer inquiries simultaneously, troubleshooting unfamiliar technical issues, and maintaining composure with frustrated users. To address these, Apple provides thorough training and easy access to internal knowledge bases and escalation channels. Representatives benefit from staying organized and asking clarifying questions to ensure they fully understand customer concerns. Collaborating with team leads and peers is also encouraged, allowing faster problem-solving and professional growth. By leveraging available resources and fostering strong communication within the team, most challenges can be effectively managed.
An Apple Chat Support job involves assisting customers with inquiries, troubleshooting technical issues, and providing support for Apple products and services through online chat. Support advisors help customers resolve problems, offer product recommendations, and guide them through troubleshooting steps. This role requires strong communication skills, problem-solving abilities, and knowledge of Apple products. Chat support agents typically work remotely or in Apple support centers, ensuring customers receive timely and effective assistance.
To thrive as an Apple Chat Support representative, you need strong problem-solving abilities, excellent written communication skills, and a basic understanding of Apple products and systems, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) tools, live chat platforms, and possibly Apple’s internal troubleshooting resources is typically expected. High emotional intelligence, patience, and a customer-focused attitude set top performers apart in this role. These skills ensure fast, clear, and empathetic support for customers, leading to high satisfaction and efficient issue resolution.
Full-time
Medical, Dental, Vision, Retirement, PTO
Re-posted 15 days ago
Were growing and looking to add an early-rising, client-focused problem solver to our Service team in the role of IT Service Technician (4 AM Shift)!
What Is an IT Service Technician (4 AM Shift)?
Youre the kind of person who likes being the first one online, getting ahead of the day while most people are still sleeping.
When something breaks, you dont panic. You troubleshoot, communicate clearly, and get things working again.
This role is perfect for someone who loves solving problems, doesnt need hand-holding, and can balance customer service with technical work.
This position runs from 4:00 AM to 1:00 PM (full-time, 40 hours/week) and supports the early business hours of our clients. Youll help keep systems stable, respond to issues quickly, and make sure users feel supported and taken seriously.
As an IT Service Technician (4 AM Shift) at Internetworks, youll handle incoming tickets, respond to alerts, resolve everyday IT issues, and collaborate with a sharp, supportive team to deliver outstanding service.
About Internetworks
Founded in 1997, Internetworks is a managed IT services provider that keeps businesses connected through technology, teamwork, and community. We support more than 200 organizations with managed IT services, projects, and professional solutions.
Our culture blends friendly collaboration with technical excellence. Were IT superheroes who believe great service should be both personal and precise, and our Service team lives that every day.
What Youll Do
Core Responsibilities
Bonus Responsibilities
What You Bring
Must-Haves
Nice-to-Haves
A Day in the Life
Youll start early, check the queue and alerts, and begin helping users get back on track, handling things like connectivity issues, login problems, printer failures, and network weirdness before most people have finished their first cup of coffee.
Throughout the day, youll document your work, coordinate with teammates, and make sure each interaction ends with the client feeling confident and supported.
And yes, youll be done with your workday at 1 PM while everyone else is still just getting rolling.
Why Youll Love Working Here
Perks
Culture
How to Apply
Send us:
Equal Opportunity
Internetworks is committed to providing an inclusive and welcoming environment for all team members. We do not discriminate on the basis of race, color, religion, gender, gender expression, age, national origin, disability, marital status, sexual orientation, or military status.
