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Apple Care Jobs (NOW HIRING)

Apple Inc.

$150 - $200/hr

... systems, Payments, Customer Care, Delivery, Fulfillment and many other Digital Programs ... Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to ...

Apple Inc.

$125 - $150/hr

The people here at Apple don't just create products -- they build the kind of wonder that ... Customer Care. This role looks beyond the immediate to thoughtfully innovate on the details ...

New

Apple Inc.

$150 - $200/hr

... system integration care-about. * Deep Experience in CPM (Chip-Power-Model) usage for system ... Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to ...

New

Apple

US-Technical Specialist

Edison, NJ · On-site

$24.50 - $31.83/hr

Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple. Troubleshoot, diagnose, and resolve service concerns for select Apple ...

Apple

US-Technical Specialist

Lancaster, PA · On-site

Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple. Troubleshoot, diagnose, and resolve service concerns for select Apple ...

Apple

US-Technical Specialist

Mclean, VA · On-site

Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple. Troubleshoot, diagnose, and resolve service concerns for select Apple ...

Apple

US-Technical Specialist

Victor, NY · On-site

$22 - $28.88/hr

Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple. Troubleshoot, diagnose, and resolve service concerns for select Apple ...

New

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Apple Care information

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How much do apple care jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for apple care in the United States is $30.04, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $37.98 per hour, depending on experience, location, and employer.

What is AppleCare?

AppleCare is a service and support plan offered by Apple that provides extended warranty coverage, technical support, and hardware service for Apple products. Depending on the plan, AppleCare can cover repairs, battery replacements, and accidental damage for devices like iPhones, Macs, iPads, and more. Purchasing AppleCare extends the standard warranty and gives users access to expert support from Apple’s technicians. The coverage options and costs vary based on the device and the plan selected. AppleCare is available as a one-time purchase or as a monthly subscription for certain products.

What are the key skills and qualifications needed to thrive as an AppleCare advisor, and why are they important?

To thrive as an AppleCare Advisor, you need strong technical troubleshooting abilities, in-depth knowledge of Apple products and services, and typically a high school diploma or equivalent. Familiarity with CRM systems, Apple diagnostic tools, and remote support platforms is important for efficiently resolving customer issues. Excellent communication, patience, and problem-solving skills help advisors deliver clear guidance and maintain customer satisfaction. These skills and qualities ensure that customers receive accurate support and a positive brand experience, which are critical for Apple's reputation and customer loyalty.

What are some typical challenges faced by AppleCare advisors, and how can they effectively manage these situations?

Apple Care Advisors often handle a high volume of customer inquiries, ranging from simple troubleshooting to complex technical issues. One common challenge is managing customer expectations while providing clear and empathetic communication, especially when solutions are not immediate. Advisors can effectively manage these situations by staying patient, utilizing Apple’s extensive knowledge base, and collaborating with teammates or technical specialists when needed. Continuous learning and adaptability are key to staying up-to-date with new product releases and support protocols, ensuring customers receive accurate and timely assistance.

What is the difference between Apple Care vs Apple Genius?

AspectApple CareApple Genius
Role FocusExtended warranty and support plans for Apple productsIn-store technical support and device repairs
Required CredentialsNone specific; knowledge of Apple products recommendedApple Certified Technician or equivalent certification
Work EnvironmentCustomer service, sales, and supportTechnical repair and troubleshooting in Apple Stores
Employer & Industry UsageApple Inc., retail and support servicesApple Inc., retail stores and authorized service providers

Apple Care provides extended warranty and support plans for Apple devices, focusing on customer service and coverage. Apple Geniuses are technical experts who diagnose and repair Apple products in-store. While Apple Care is a support plan, Apple Geniuses are the technicians executing repairs and troubleshooting. Both roles are integral to Apple’s customer support ecosystem but serve different functions.

What is the easiest job to get at Apple Care?

The easiest job to get at Apple Care is typically a Customer Service Representative or Technical Support Advisor, as these roles often have lower entry requirements and focus on communication skills and basic technical knowledge. Prior experience in customer service and familiarity with Apple products can improve chances of hiring, but training is usually provided on the job.
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Apple Care jobs near you
Infographic showing various Apple Care job openings in the United States as of September 2026, with employment types broken down into 2% As Needed, 71% Full Time, 20% Part Time, and 7% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $62,473 per year, or $30 per hour.

Product Manager, Customer Support Shopping Applications, Apple Store Online

Apple

Austin, TX • On-site

Full-time

Re-posted 10 days ago

Apple rating

8.1

Company rating: 8.1 out of 10

Based on 684 frontline employees who took The Breakroom Quiz

6th of 30 rated technology retailers

Job description

Imagine what you could do here! The people here at Apple don't just create products - they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work.
Here on the Apple Store Online team, we are responsible for Apple's largest store. Our main goal is to deliver a magical, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store, it takes extraordinary people, and we are looking for someone to help us do extraordinary things.
Our team within Apple Store Online is responsible for delivering scalable, efficient, and customer centric technical solutions to serve our Retail Customers and Call Center Specialists globally. We continuously pursue excellence by evaluating and rethinking the customer journey through the online shopping experience, including Digital Programs, Chat/Voice systems, Payments, Fulfillment, Delivery, and Customer Care. This role looks beyond the immediate to thoughtfully innovate on the details leveraging the latest cutting edge technology to elevate the shopping experience globally.
Description
In this individual contributor role, you will own a product portfolio and partner cross functionally to strategize and deliver projects and initiatives that drive a world class customer experience. You will build new applications or features used by customers and Retail Contact Center (RCC) Specialists.You will develop a deep understanding of the customer online journey and RCC community experience to design and analyze solutions and processes, including Generative AI and LLM capabilities. You will turn these concepts into reality by collaborating across project management, engineering, AIML, design, and operational teams.
This role will Ideate and implement generative solutions within the contact center infrastructure supporting end-to-end specialist and Customer journey, including, but not limited to enhancing how we route engagements, enable Omnichannel/multimodal experiences, personalize the experience for Specialist and Customers, and introduce solutions that speed ramp for specialists.
Minimum Qualifications
5+ years of experience in Product Management for e-commerce/consumer digital products or Technical Program Management in Contact Center technology transformation
Record of leading complex technical projects with direct ownership of a product portfolio.
Demonstrated ability to communicate effectively and influence at all levels of an organization
Experience leveraging data and insights to deliver customer-facing digital products and capabilities globally
BA/BS degree or 7+ years professional experience in a directly relatable role
Preferred Qualifications
Experience with E-commerce environment, specially in order and support processes, customer contact methodologies, contact center applications and processes
Advanced knowledge of the software development lifecycle (SDLC) and Project and Product management methodologies (PMP, SCRUM/Agile, Waterfall)
Understanding of and application of AI within a contact center environment
Capable of leading technical discussions involving software infrastructure/architecture, APIs, programming languages, and other technical subject matter
Demonstrated experience being an interface between business and technical teams.
Experience in one or more of the following
UI/UX design
macOS experience
Experience with User Acceptance Testing (UAT) and best practices
BA/BS in Computer Science or a technical degree

What Apple employees say

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Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Apple

Sourced by ZipRecruiter

Imagine what you could do here! At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. Dynamic, intelligent people and inspiring, innovative technologies are the norm here. The people who work here have reinvented entire industries with all Apple Hardware products. The same real passion for innovation that goes into our products also applies to our practices strengthening our dedication to leave the world better than we found it.

Industry

Computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Cupertino, CA, US

Year founded

1976

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