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Apple Care Jobs (NOW HIRING)

Apple

Program Manager, Apple Health

Cupertino, CA

$175K - $311K/yr

... are delivery. Description The ideal candidate is a systems thinker, clear communicator, and ... Apple employees also have the opportunity to become an Apple shareholder through participation in ...

Apple

Program Manager, Apple Health

Cupertino, CA · On-site

At Apple, excellent ideas have a way of becoming great products, services, and customer experiences ... are delivery. Description The ideal candidate is a systems thinker, clear communicator, and ...

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How much do apple care jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for apple care in the United States is $30.04, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $37.98 per hour, depending on experience, location, and employer.

What is AppleCare?

AppleCare is a service and support plan offered by Apple that provides extended warranty coverage, technical support, and hardware service for Apple products. Depending on the plan, AppleCare can cover repairs, battery replacements, and accidental damage for devices like iPhones, Macs, iPads, and more. Purchasing AppleCare extends the standard warranty and gives users access to expert support from Apple’s technicians. The coverage options and costs vary based on the device and the plan selected. AppleCare is available as a one-time purchase or as a monthly subscription for certain products.

What are the key skills and qualifications needed to thrive as an AppleCare advisor, and why are they important?

To thrive as an AppleCare Advisor, you need strong technical troubleshooting abilities, in-depth knowledge of Apple products and services, and typically a high school diploma or equivalent. Familiarity with CRM systems, Apple diagnostic tools, and remote support platforms is important for efficiently resolving customer issues. Excellent communication, patience, and problem-solving skills help advisors deliver clear guidance and maintain customer satisfaction. These skills and qualities ensure that customers receive accurate support and a positive brand experience, which are critical for Apple's reputation and customer loyalty.

What are some typical challenges faced by AppleCare advisors, and how can they effectively manage these situations?

Apple Care Advisors often handle a high volume of customer inquiries, ranging from simple troubleshooting to complex technical issues. One common challenge is managing customer expectations while providing clear and empathetic communication, especially when solutions are not immediate. Advisors can effectively manage these situations by staying patient, utilizing Apple’s extensive knowledge base, and collaborating with teammates or technical specialists when needed. Continuous learning and adaptability are key to staying up-to-date with new product releases and support protocols, ensuring customers receive accurate and timely assistance.

What is the difference between Apple Care vs Apple Genius?

AspectApple CareApple Genius
Role FocusExtended warranty and support plans for Apple productsIn-store technical support and device repairs
Required CredentialsNone specific; knowledge of Apple products recommendedApple Certified Technician or equivalent certification
Work EnvironmentCustomer service, sales, and supportTechnical repair and troubleshooting in Apple Stores
Employer & Industry UsageApple Inc., retail and support servicesApple Inc., retail stores and authorized service providers

Apple Care provides extended warranty and support plans for Apple devices, focusing on customer service and coverage. Apple Geniuses are technical experts who diagnose and repair Apple products in-store. While Apple Care is a support plan, Apple Geniuses are the technicians executing repairs and troubleshooting. Both roles are integral to Apple’s customer support ecosystem but serve different functions.

What is the easiest job to get at Apple Care?

The easiest job to get at Apple Care is typically a Customer Service Representative or Technical Support Advisor, as these roles often have lower entry requirements and focus on communication skills and basic technical knowledge. Prior experience in customer service and familiarity with Apple products can improve chances of hiring, but training is usually provided on the job.
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Apple Care jobs near you
Infographic showing various Apple Care job openings in the United States as of August 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% In-person job distribution, with an average salary of $62,473 per year, or $30 per hour.

Program Manager, Worldwide Logistics Operations

Apple

Sunnyvale, CA • On-site

Full-time

Re-posted 25 days ago

Apple rating

8.0

Company rating: 8.0 out of 10

Based on 677 frontline employees who took The Breakroom Quiz

7th of 30 rated technology retailers

Job description

At Apple, innovation drives everything we do - From transformative products to industry-leading environmental initiatives. Join us to help shape a world-class global logistics network that enables speed, scale, and sustainability.
Reporting to the Sr. Manager, WW Global Freight Planning Logistics and Operations, the Worldwide Logistics Operations Program Manager will be responsible for defining and executing the Global air and ocean logistics operations strategy, performance metrics to support Finished Goods and Apple care supply chains.
This role leads end-to-end operational excellence across Air, Ocean and Ground networks driving performance, visibility, risk mitigation, and progress toward Apple's 2030 carbon neutrality commitments.
Description
Key Responsibilities--
Global Freight Strategy & Execution
Define and drive global air, ocean, multi-mode operations strategy in partnership with regional logistics and BPR teams.
Partner with regional logistics and procurement teams, to establish lead time SLA's and service levels for both Air and Ocean.
Partner with WW Supply Demand Management to establish service level for New Product Introduction (NPI) and Business as Usual (BAU) products.
Centralize "Eyes on Freight" visibility and standardize execution management across AMR, EMEIA, APAC.
Strong focus on lead-time optimization, and service performance improvements.
Monitor global market conditions and implement proactive risk mitigation strategies.
Operational Excellence & Tools
As a WW Inbound operational supply manager, you are tasked with holding suppliers accountable for on time Performance, Data Quality and impose penalty's as per contractual terms.
Develop key management systems and KPIs for both supplier account teams and executive-level performance reviews.
Work with BPR teams to build out "Portals" and move from data collection to making more sound business decision based on data automation.
Drive process improvements across ocean, air, and rail operation networks.
Present pertinent operational topics in the Weekly Business review
New Product Introduction (NPI) & Speed
Ensure logistics operational readiness for product launches.
Align cross-functional stakeholders (WW/Regional Supply Demand Management, WW/Regional Logistics team) to meet speed and service targets.
Architect capacity for NPI and contingency strategies to balance cost, capacity, and lead time.
Sustainability & Supplier Governance
Develop and implement Supplier Engagement management scorecards.
Track and drive measurable progress toward 2030 decarbonization goals.
Partner with data providers to optimize routing, emissions, and network efficiency.
Cross-Functional Leadership
Partner closely with Regional Logistics, Supply Demand Management, Manufacturing, and AppleCare.
Influence executive stakeholders through clear communication and data-driven recommendations.
Lead change initiatives across a complex, global organization.
Minimum Qualifications
7-10 years in Logistics, Supply Chain, Transportation, or Industrial Engineering
BS/BA
Preferred Qualifications
MBA is preferred
5+ years senior program management experience in global air and ocean operations.
Strong strategic thinking and program leadership capability.
Demonstrated executive presence and experience presenting to senior leadership.
Deep Industry knowledge of global air and ocean markets.
Advanced analytical capability and strong Excel/Numbers proficiency.
Proven ability to work in ambiguous, fast-paced environments.

What Apple employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Apple

Sourced by ZipRecruiter

Imagine what you could do here! At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. Dynamic, intelligent people and inspiring, innovative technologies are the norm here. The people who work here have reinvented entire industries with all Apple Hardware products. The same real passion for innovation that goes into our products also applies to our practices strengthening our dedication to leave the world better than we found it.

Industry

Computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Cupertino, CA, US

Year founded

1976

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