Who We AreXtensys is a rapidly growing managed service provider delivering innovative technology solutions to health systems, beginning in New York and expanding nationwide. Owned by two industry leaders with a strong focus on advancing rural and community healthcare, Xtensys is executing several major initiatives and scaling quickly. With a team of more than 500 professionals, we are building a people-centered culture rooted in collaboration, innovation, and strategic thinking.
We are seeking an experienced Denials Appeals Specialist to support our continued growth and commitment to deliver exceptional client outcomes.
Why Join Us?Mission-Driven Work: You are the "bridge" ensuring technology serves health systems and their patients when they need it most.
Autonomy & Ownership: We trust you. Youโll lead projects, define success, and manage complexities with total support.
A Culture of Innovation: Have a fresh perspective? We want it. We encourage risk-taking and continuous improvement.
Continuous Growth: We fuel your "restless curiosity" with opportunities to expand your skillset and mentor others.
The Role:Your Mission: As our next Denials Appeals Specialist, you will be focusing on the administration and coordination of denial reviews and appeal management. This role involves evaluating authorization denials, claims recovery, and conducting denial root cause analyses. Collaboration with all departments is essential to ensure a comprehensive denial management process that addresses all revenue cycle factors contributing to denials.
What Youโll Do Day-to-Day:Denial Recovery: Make preliminary determinations on whether a denial can be recovered and assess the need for additional appeal submissions.
Appeal Preparation: Research and compile appeal files for authorization, low dollar medical necessity, and plan limitation denials.
Root Cause Analysis: Analyze denials to identify underlying causes and contributing factors.
Denial Resolution: Resolve authorization and low dollar medical necessity denials by reviewing payer guidelines, writing appeals, and submitting necessary documentation.
Error Identification: Identify coding, billing, or reimbursement errors related to denials or aging claims for escalation to the Manager of Denials.
Financial Evaluation: Assess denied dollars against expected reimbursements to identify discrepancies.
Benefit Review: Address denials requiring benefit review, including drafting appeals and preparing responses.
Tracking and Trends: Monitor denial issues for escalation to leadership, supporting process improvement initiatives.
Special Projects: Participate in additional projects as assigned.
Who You Are & What Youโll Bring
Proven Track Record:Strong collaboration skills to work effectively in team settings or independently.
Proactive problem-solving abilities to anticipate obstacles and propose solutions.
Excellent investigative and analytical skills.
Professional written and verbal communication skills.
Exceptional attention to detail and ability to prioritize tasks for accuracy and timeliness.
Adaptability to respond swiftly to change.
Ability to build and maintain effective relationships across the organization.
Motivation to support the ongoing development of Denial Management.
Detail-oriented and proactive individual who can navigate complex processes and contribute to the overall effectiveness of the revenue cycle team.
Proficiency in medical terminology, with working knowledge of ICD-10, CPT, and HCPCS codes.
Education/Certifications:Associateโs degree in Healthcare or equivalent experience preferred.
In the absence of an Associateโs degree, a high school diploma (or equivalent) with 5 years of revenue cycle experience is required.
Technical Savvy:Experience with Microsoft Office Suite (Word and Excel).
Experience with Epic preferredTravel Requirements: No travel required
Physical Readiness: Capability for sedentary work, including sitting for long periods and occasionally exerting up to 10 pounds of force.