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About Apexon:

Apexon is a digital-first technology services firm specializing in accelerating business transformation and delivering human-centric digital experiences. We have been meeting customers wherever they are in the digital lifecycle and helping them outperform their competition through speed and innovation.Apexon brings together distinct core competencies in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences to help businesses capitalize on the unlimited opportunities digital offers. Our reputation is built on a comprehensive suite of engineering services, a dedication to solving clients toughest technology problems, and a commitment to continuous improvement. Backed by Goldman Sachs Asset Management and Everstone Capital, Apexon now has a global presence of 15 offices (and 10 delivery centers) across four continents.

We enable #HumanFirstDIGITAL

App Dev Consultant ( Genesys Cloud CX, IVR)

The Technology Consultant I serves as a senior subjectmatter expert for Genesys Cloud CX and its App Foundry ecosystem (e.g., Google Agent Assist, Google DialogFlow, Cobrowse.io). Positioned within a highimpact internal consulting team, the role drives strategic technical direction, designs endtoend contactcenter solutions, and leads integration, automation, and AI initiatives that enhance customer experience across omnichannel touchpoints.

Core Responsibilities

Strategic Consulting: Advise on Genesys Cloud CX configuration, integration patterns, and roadmap alignment with business and CX goals. Evaluate vendors, partners, and emerging technologies.

Solution Design & Integration: Architect and implement integrations with CRM, ticketing, data, and identity systems using APIs, event frameworks, and middleware. Build prototypes and proofs of concept for AIpowered features, bots, and virtual agents.

Technical Leadership & Governance: Provide expertise in design reviews, architecture boards, and governance forums. Define standards, reusable patterns, and bestpractice guidelines; mentor engineering and operations teams.

Issue Resolution & Operational Support: Deliver advanced support for escalated incidents, contribute to resilience and disasterrecovery strategies, and establish monitoring and performancetuning practices.

Stakeholder Engagement: Translate business requirements into technical solutions, communicate complex concepts in businessfriendly language, and influence crossfunctional decisions without direct authority.

Required Expertise

7+ years of multidisciplinary IT experience with deep, handson expertise in Genesys Cloud CX (architect, flows, routing, omnichannel, APIs). Proven experience with App Foundry integrationsparticularly Google Agent Assist, Google DialogFlow, and Cobrowse.io.

Strong background in bot/virtualagent design, RESTful API integration, and AI/ML services for CX.

Familiarity with cloud platforms (AWS, Azure, Google Cloud), security/compliance, DevOps/CICD, and scripting (Python/JavaScript).

Bachelors degree required; Masters preferred.

Business Impact

The consultant reduces reliance on external vendors by delivering inhouse expertise, accelerates timetovalue for new CX capabilities, and ensures solutions are scalable, reliable, and aligned with strategic objectives. By influencing technology roadmaps and fostering crossorganizational collaboration, the role is pivotal to the organizations digital engagement and customerexperience transformation.

Our Commitment to Diversity & Inclusion:

Did you know that Apexon has been Certified by Great Place To Work, the global authority on workplace culture, in each of the four regions in which it operates: USA (for the seventh time in 2026), India (for the tenth consecutive time in 2026), the UK(for the fourth time in 2026) and Mexico (for the second time in 2026). Apexon is committed to being an equal opportunity employer and promoting diversity in the workplace. We take affirmative action to ensure equal employment opportunity for all qualified individuals. Apexon strictly prohibits discrimination and harassment of any kind and provides equal employment opportunities to employees and applicants without regard to gender, race, color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. You can read about our Job Applicant Privacy policy here Job Applicant Privacy Policy (apexon.com)

Our Commitment to Environment:

Actively contribute to Apexon's commitment to environmental responsibility by following sustainable practices and supporting ESG initiatives.

Our Perks and Benefits:

Our benefits and rewards program has been thoughtfully designed to recognize your skills and contributions, elevate your learning/upskilling experience and provide care and support for you and your loved ones. As an Apexon Associate, you get continuous skill-based development, opportunities for career advancement, and access to comprehensive health and well-being benefits and assistance.

We also offer:

oHealth Insurance with Dental & Vision

o401K Plan

oLife Insurance, STD & LTD

oPaid Vacations & Holidays

oPaid Parental Leave

oFSA Dependent & Limited Purpose care