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Interactive Brokers

API Support Analyst I

Chicago, IL · On-site

$65K - $75K/yr

As a Level 1 API Support Analyst at Interactive Brokers (IBKR), you will be the first point of contact for clients seeking assistance with our API products. You will handle inquiries through multiple ...

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API Support Engineer

Waltham, MA · On-site

... API Support group within our Research & Development organization. In this role, you will work ... Strong analytical and problem-solving skills with excellent attention to detail. * Ability to work ...

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Technical Support Analyst

Manhattan, NY · On-site

Troubleshoot complex API integrations directly with partners, walking them through clear steps to ... Familiarity with support processes and case management best practices * Strong analytical and ...

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New York, NY · On-site

$100K - $130K/yr

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... API health, resolve connectivity issues, and ensure data synchronization across systems • Support ... Exceptional analytical and problem-solving abilities • Excellent communication skills with ...

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Technical Support Analyst

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Digital Tech Support Analyst

Chicago, IL · On-site

$99K - $133K/yr

... API requests and responses; (4) VisionLink, Product Link hardware, and SOS Web Services; and (5) ... Support Analyst / Reference # R0000379812 ] #LI-DNI . This position requires working onsite five ...

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How much do api support analyst jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for api support analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

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API Support Analyst I

Chicago, IL • On-site

Interactive Brokers Group
1 - 5K employees
Learn more about Interactive Brokers Groupexternal

Other

Medical, Dental, Vision, Life, Retirement

Posted 9 days ago

Job description

About your Team

As a Level 1 API Support Analyst at Interactive Brokers (IBKR), you will be the first point of contact for clients seeking assistance with our API products. You will handle inquiries through multiple communication channels and guide clients of varying technical backgrounds through basic API integration processes.

This is Hybrid role (4 days in office /1 day remote)

What will be your responsibilities within IBKR
  • Respond to client inquiries via phone, chat, and support tickets in a timely and professional manner.
  • Address basic questions related to third‑party integrations with IBKR API.
  • Guide clients through initial API connection processes.
  • Direct clients to relevant documentation and resources.
  • Triage market data inquiries and elevate as appropriate.
  • Route complex technical issues to specialized teams including API Integration, APIL2, AM-API, and FIXENG teams.
  • Document client interactions accurately in the support system.
  • Follow established support protocols and workflows.
What required skills you need
  • Bachelor's degree or equivalent experience (preferred)
  • Basic understanding of programming concepts and what coding entails
  • Excellent written and verbal communication skills
  • Ability to communicate technical concepts to clients with varying levels of technical proficiency
  • Strong problem‑solving abilities
  • Customer‑service oriented mindset
  • Ability to work in a fast‑paced environment
Desired Attributes
  • Interest in financial markets and trading systems.
  • Previous experience in a technical support role.
  • Knowledge of financial APIs or trading systems (a plus).
  • Ability to learn quickly and adapt to changing technologies.
To be successful in this position, you will have the following
  • Self‑motivated and able to handle tasks with minimal supervision.
  • Superb analytical and problem‑solving skills.
  • Excellent collaboration and communication (Verbal and written) skills.
  • Outstanding organizational and time management skills.
Company Benefits & Perks
  • Competitive salary, annual performance‑based bonus, and stock grant awards
  • 401(k) retirement plan with competitive company match
  • Excellent health and wellness benefits, including medical, dental, and vision benefits. 100% employer‑paid medical premiums, with generous employer contributions to dental & vision plans as well.
  • Wellness screening and assessments, health coaches, and counseling services through an Employee Assistance Program (EAP)
  • Generous paid parental leave (up to 16 weeks paid parental leave for eligible employees)
  • Company‑paid basic life insurance, accidental death & dismemberment (AD&D), and short‑ and long‑term disability coverage
  • Flexible Spending Accounts (Healthcare, Dependent Care, and Commuter FSAs)
  • Quarterly fitness stipend to offset costs associated with traditional gym and fitness memberships or fees
  • Education reimbursement and professional development opportunities
  • Legal services, telehealth access, and voluntary insurance options
  • Backup child and adult care support through Care.com
  • Daily lunch allowance and fully stocked kitchen with healthy breakfast and snack options
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