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A. O. Smith Corporation

Team Lead

Mcbee, SC · On-site

Ability to successfully complete the team lead training courses provided by AO Smith McBee * Willingness to work overtime as required depending on business need; * Team leads are often required to ...

A. O. Smith Corporation

Team Lead

Mcbee, SC

Ability to successfully complete the team lead training courses provided by AO Smith McBee * Willingness to work overtime as required depending on business need; * Team leads are often required to ...

Catalyst Career Group

Be Seen First

In-Store Brand Ambassador

Dallas, TX · On-site

$20/hr

We exclusively partner with renowned brands such as AO Smith, Navien, and Healthway, ensuring that our customers receive the highest quality and most reliable products available on the market. Not ...

mSupply

Warehouse Associate

Hobart, IN

$17 - $20/hr

For more than 65 years, Munch's Supply has operated with a commitment to service as a leading distributor for trusted brands such as American Standard, Trane, Mitsubishi, Rheem, IPEX, AO Smith ...

Marcone Appliance Parts

Warehouse Associate

Hobart, IN · On-site

$17 - $20/hr

For more than 65 years, Munch's Supply has operated with a commitment to service as a leading distributor for trusted brands such as American Standard, Trane, Mitsubishi, Rheem, IPEX, AO Smith ...

Midea

Product Marketing Manager : Water Heater

Plano, TX · On-site

$144K/yr

Experience · Minimum 5+ years' product management or product marketing experience, preferably water heating. · industry experience required ( Rheem, AO Smith, Bradford White or similar). · ...

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How much do ao smith jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for ao smith in the United States is $13.50, according to ZipRecruiter salary data. Most workers in this role earn between $11.54 and $14.42 per hour, depending on experience, location, and employer.

What types of career development opportunities are available for engineers at AO Smith?

Engineers at AO Smith benefit from a range of career development opportunities, including mentorship programs, internal training seminars, and support for further education or certifications. The company encourages cross-functional collaboration, allowing engineers to work closely with teams in product development, manufacturing, and quality assurance. Additionally, AO Smith frequently promotes from within, providing clear pathways for advancement into senior engineering or management roles. Regular performance reviews and goal-setting sessions help employees map out their career trajectory within the organization.

What is the difference between Ao Smith vs Plumber?

AspectAo SmithPlumber
Required CredentialsTechnical training, certifications in water heater repair and installationHigh school diploma or equivalent, apprenticeship, licensing depending on location
Work EnvironmentResidential, commercial settings focusing on water heating systemsResidential, commercial, industrial settings involving pipework and fixtures
Industry UsageManufacturers, service companies specializing in water heatersConstruction, plumbing service companies, independent contractors

Ao Smith is a manufacturer of water heating products, often requiring specialized technical skills for installation and repair. A plumber is a tradesperson who installs and repairs plumbing systems, including water heaters. While Ao Smith technicians focus on specific products, plumbers have broader skills across plumbing systems. Both roles are essential in the water heating industry, but they differ in scope and certification requirements.

What are the key skills and qualifications needed to thrive as an AO Smith Field Service Technician, and why are they important?

To thrive as an AO Smith Field Service Technician, you need strong mechanical and electrical troubleshooting skills, a high school diploma or technical certification, and relevant field experience. Familiarity with diagnostic tools, HVAC or water heating systems, and possibly EPA or NATE certifications are typically required. Excellent customer service, problem-solving abilities, and effective communication help technicians build trust and resolve issues efficiently onsite. These competencies ensure that customer equipment is maintained and repaired effectively, supporting safety, satisfaction, and company reputation.

What is an AO Smith and what does the company do?

A. O. Smith is a leading manufacturer of residential and commercial water heating equipment and boilers. The company is well known for its innovative, energy-efficient water heaters, boilers, and water treatment products. AO Smith serves customers worldwide and is recognized for its commitment to quality, sustainability, and customer service. Their products are commonly used in homes, businesses, and industrial settings.
What cities are hiring for Ao Smith jobs? Cities with the most Ao Smith job openings:
What states have the most Ao Smith jobs? States with the most job openings for Ao Smith jobs include:
What job categories do people searching Ao Smith jobs look for? The top searched job categories for Ao Smith jobs are:
Ao Smith jobs near you
Division Quality Engineer

Division Quality Engineer

A. O. Smith Corporation

Ashland City, TN • On-site

$73K - $94K/yr

Full-time

Medical, Dental, Life, Retirement

Re-posted 12 days ago

A. O. Smith rating

7.3

Company rating: 7.3 out of 10

Based on 29 frontline employees who took The Breakroom Quiz

265th of 430 rated machine equipment manufacturers

Job description

Company / Location Information
A.O. Smith is a global leader applying innovative technologies and energy-efficient solutions to products manufactured and marketed worldwide. The company is one of the world's leading manufacturers of residential and commercial water heating equipment and boilers, as well as a manufacturer of water treatment products for residential and light commercial applications. A. O. Smith is headquartered in Milwaukee, Wisconsin, with approximately 12,000 employees at operations in the United States, Canada, China, India, Mexico, the Netherlands, and the United Kingdom.
This position will be working at our Ashland City, TN location and is eligible for a hybrid schedule after 90 days of employment
Primary Function
The NAWH Quality Engineer is responsible for ensuring that products and processes within the division meet established quality standards and customer requirements. This role analyzes failure data to identify product and process improvements and collaborates with internal teams and suppliers to reduce warranty costs while improving customer satisfaction. The NAWH Quality Engineer plays a key role in ensuring our water heater products meet or exceed performance expectations throughout their lifecycle.
Responsibilities
Data Analysis & Reporting
  • Analyze claim data to identify patterns in product failures, components with high replacement rates, and seasonal trends.
  • Identify common installation or usage issues contributing to warranty calls or claims and recommends training or policy changes.
  • Provide feedback to product development teams for design improvements that reduce warranty incidents.
  • Monitor Field Failure Analysis findings and ensure that analyses are conducted properly and on time.
  • Monitor key quality metrics (PPM, scrap, rework, warranty costs per unit, COPQ
  • Design and generate weekly, monthly and quarterly warranty performance reports for management and cross functional team.
  • Provide ad hoc reports for specific components, models, or issues.
  • Work with IT/Business Analysts to improve data availability automation for reports and analysis.

Customer Quality Support/Continuous Improvement
  • Serve as an internal liaison for customer quality concerns.
  • Lead or participate in Lean/Six Sigma projects to reduce defects and improve efficiency.
  • Participate in cross-functional root cause investigations for high-cost failures (e.g., tank leaks, control board failures).
  • Facilitate quality issues meetings to drive awareness and effective action.
  • Visit customers in coordination with Sales in order to improve customer experience.

Quality Systems Management:
  • Drive standardization of quality practices across the division.
  • Ensure that the quality function responsibilities are properly executed within AO Smith New Product Development process
  • Maintain and improve the division's Quality Management System (QMS) in compliance with ISO 9001 and other applicable standards.
  • Conduct internal audits and support external audits.

Qualifications
Education & Experience
  • Bachelor's degree in Business, Engineering, Quality, or related field preferred.
  • 5+ years in quality assurance, or technical service-preferably in the appliance, HVAC, or plumbing industry.
  • Experience working with SAP/CRM systems.
  • Experience with ISO standards, PPAP, APQP, and statistical process control.
  • Six Sigma Black Belt.

Performance Metrics
  • Warranty rates for product categories (goal: year-over-year reduction).
  • Reduction in repeat failure claims.
  • Service call rates reduced year-over-year.

Skills & Competencies
  • Strong analytical skills with ability to interpret technical failure data.
  • Understanding and ability to perform statistical analysis.
  • Proficiency in Microsoft Excel (pivot tables, charts, tables, macros), Smartsheet and Minitab.
  • Understanding of water heater components, operation, and installation practices (a plus).
  • Excellent communication skills to work with technicians, suppliers, managers, and cross-functional teams.
  • Creating and presenting of Microsoft PowerPoint presentations to groups of people.
  • Excellent communication and interpersonal abilities.
  • High attention to detail and accuracy in recordkeeping.
  • Tableau and/or Power BI proficiency
  • Proficiency in quality tools (FMEA, 8D, SPC, DOE, COQ, MSA, AQP, PPAP, etc.)

Preferred
  • 2+ years in warranty administration and claims processing software.
  • Experience with tank and tankless water heater products.
  • Familiarity with plumbing codes and standards related to water heaters.
  • ASQ Certified Quality Engineer (CQE)
  • Six Sigma Master Black Belt experience.
  • Lean Manufacturing/TPS experience.

Education
Bachelor's Degree in Engineering or Business Management
We Offer
Competitive compensation package and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance.
#LI-AO
#LI-hybrid
#Appcast
ADA Statement & EEO Statement
In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

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