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Ao Smith Jobs (NOW HIRING)

A.O. Smith

Customer Service Representative III

Appleton, WI · On-site

$15.25 - $20.75/hr

Acts as a liaison between customers and AO Smith regarding specialty questions and advice. Process orders for materials or merchandise received by mail, telephone, or personally from customers or ...

A. O. Smith

Customer Service Representative III

Freedom, WI · On-site

$16 - $21.75/hr

Acts as a liaison between customers and AO Smith regarding specialty questions and advice. Process orders for materials or merchandise received by mail, telephone, or personally from customers or ...

A.O. Smith

Customer Service Representative III

Appleton, WI · On-site

$15.25 - $20.75/hr

Acts as a liaison between customers and AO Smith regarding specialty questions and advice. Process orders for materials or merchandise received by mail, telephone, or personally from customers or ...

A.O. Smith

Corporate Quality Analyst

Ashland City, TN · Hybrid

Ensure that the quality function responsibilities are properly executed within AO Smith New Product Development process * Maintain and improve the division's Quality Management System (QMS) in ...

A.O. Smith

Team Lead

Mcbee, SC · On-site

Ability to successfully complete the team lead training courses provided by AO Smith McBee * Willingness to work overtime as required depending on business need; * Team leads are often required to ...

A. O. Smith Corporation

Team Lead

Mcbee, SC · On-site

Ability to successfully complete the team lead training courses provided by AO Smith McBee * Willingness to work overtime as required depending on business need; * Team leads are often required to ...

A. O. Smith Corporation

Team Lead

Mcbee, SC

Ability to successfully complete the team lead training courses provided by AO Smith McBee * Willingness to work overtime as required depending on business need; * Team leads are often required to ...

A.O. Smith

Sales Manager

Pottstown, PA · On-site

... AO Pro products and applications * Call on users and prospective users of water treatment products to influence the purchases of A. O. Smith Water Treatment's equipment and services * Support ...

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How much do ao smith jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for ao smith in the United States is $13.50, according to ZipRecruiter salary data. Most workers in this role earn between $11.54 and $14.42 per hour, depending on experience, location, and employer.

What types of career development opportunities are available for engineers at AO Smith?

Engineers at AO Smith benefit from a range of career development opportunities, including mentorship programs, internal training seminars, and support for further education or certifications. The company encourages cross-functional collaboration, allowing engineers to work closely with teams in product development, manufacturing, and quality assurance. Additionally, AO Smith frequently promotes from within, providing clear pathways for advancement into senior engineering or management roles. Regular performance reviews and goal-setting sessions help employees map out their career trajectory within the organization.

What is the difference between Ao Smith vs Plumber?

AspectAo SmithPlumber
Required CredentialsTechnical training, certifications in water heater repair and installationHigh school diploma or equivalent, apprenticeship, licensing depending on location
Work EnvironmentResidential, commercial settings focusing on water heating systemsResidential, commercial, industrial settings involving pipework and fixtures
Industry UsageManufacturers, service companies specializing in water heatersConstruction, plumbing service companies, independent contractors

Ao Smith is a manufacturer of water heating products, often requiring specialized technical skills for installation and repair. A plumber is a tradesperson who installs and repairs plumbing systems, including water heaters. While Ao Smith technicians focus on specific products, plumbers have broader skills across plumbing systems. Both roles are essential in the water heating industry, but they differ in scope and certification requirements.

What are the key skills and qualifications needed to thrive as an AO Smith field service technician, and why are they important?

To thrive as an AO Smith Field Service Technician, you need strong mechanical and electrical troubleshooting skills, a high school diploma or technical certification, and relevant field experience. Familiarity with diagnostic tools, HVAC or water heating systems, and possibly EPA or NATE certifications are typically required. Excellent customer service, problem-solving abilities, and effective communication help technicians build trust and resolve issues efficiently onsite. These competencies ensure that customer equipment is maintained and repaired effectively, supporting safety, satisfaction, and company reputation.

What is AO Smith?

A. O. Smith is a leading manufacturer of residential and commercial water heating equipment and boilers. The company is well known for its innovative, energy-efficient water heaters, boilers, and water treatment products. AO Smith serves customers worldwide and is recognized for its commitment to quality, sustainability, and customer service. Their products are commonly used in homes, businesses, and industrial settings.
What cities are hiring for Ao Smith jobs? Cities with the most Ao Smith job openings:
What states have the most Ao Smith jobs? States with the most job openings for Ao Smith jobs include:
What job categories do people searching Ao Smith jobs look for? The top searched job categories for Ao Smith jobs are:
Ao Smith jobs near you
Infographic showing various Ao Smith job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $28,076 per year, or $13.5 per hour.

Customer Service Representative III

A.O. Smith

Appleton, WI • On-site

$15.25 - $20.75/hr

Full-time

Medical, Dental, Life, Retirement

Re-posted 14 days ago

A. O. Smith rating

6.8

Company rating: 6.8 out of 10

Based on 30 frontline employees who took The Breakroom Quiz

366th of 487 rated machine equipment manufacturers

Job description

Company / Location Information

A.O. Smith is a global leader applying innovative technologies and energy-efficient solutions to products manufactured and marketed worldwide. The company is one of the world’s leading manufacturers of residential and commercial water heating equipment and boilers, as well as a manufacturer of water treatment products for residential and light commercial applications. A. O. Smith is headquartered in Milwaukee, Wisconsin, with approximately 12,000 employees at operations in the United States, Canada, China, India, Mexico, the Netherlands, and the United Kingdom.

Primary Function

To assist customers with purchased orders, stock checks and general information.  Acts as a liaison between customers and AO Smith regarding specialty questions and advice. Process orders for materials or merchandise received by mail, telephone, or personally from customers or company employees by performing the following duties.  

Responsibilities
  • Manage parts sales order backlog. 
  • Utilize JDE information effectively and efficiently while entering all customer parts orders into JDE 
  • Receive and handle customer requests and complaints via phone, fax or computer. 
  • Inform customer of parts prices, shipping date, anticipated delays, and any additional information needed by customer.  
  • Call customers when necessary to advise shipment delay and/or to obtain additional information.  
  • Check inventory and schedule shipment of customer orders. 
  • Follow-up on orders to ensure delivery by specified dates.  
  • Check and confirm, price and discount of customers.  
  • Confers with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments.  
  • Compiles statistics and prepares various reports for management including replacement parts field information, cross reference and parts bulletins. 
  • Handle irate customers in a professional manner. 
  • Obtain customer feedback information. 
  • Participates in continued update and improvement of parts identification tools. 
  • Perform other duties as assigned by supervisor. 
Qualifications

Bachelors Degree in related field with 3+ years experience preferred.  Will consider candidates with 5+ years experience/training.

Additional Qualifications:

  • Excellent computer skills in MS Word, Excel, email and windows
  • Responds promptly to customer needs and requests for service and assistance. 
  • Listens and remains open to others’ ideas. 
  • Gets clarification on instructions. 
  • Prioritizes and plans work activities. 
  • Follows through on commitments. 
  • Demonstrates accuracy and thoroughness. 
We Offer

Competitive compensation package and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance.

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ADA Statement & EEO Statement

In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

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