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The Help Company Jobs (NOW HIRING)

Fortidia US

Help Desk Specialist

Lakewood, CO · On-site

$25/hr

The Help Desk Support Specialist acts as a key technical resource for our franchise network and ... is fully invested in the success of our company and value contributions from each member.

Edward Rose & Sons

Help Desk Technician

Bloomfield, MI · On-site

$19 - $25.75/hr

The Help Desk Technician provides first-level troubleshooting and technical support on Edward Rose ... Serve as the first point of contact for customers seeking technical assistance on company supported ...

Edward Rose & Sons

Help Desk Technician

Bloomfield Hills, MI

$19 - $25.75/hr

The Help Desk Technician provides first-level troubleshooting and technical support on Edward Rose ... Serve as the first point of contact for customers seeking technical assistance on company supported ...

FLEXTECS LLC

Help Desk

Atlanta, GA · On-site

$18.50 - $25.25/hr

The Help Desk Analyst troubleshoots hardware and software issues, documents support activities ... Install approved software and ensure systems remain compliant with company standards. * Escalate ...

Progressive Global Energy

Help Desk Analyst

Syracuse, NY · On-site

$20.25 - $27.75/hr

... company headquartered in Warwick, United Kingdom. Its principal activities are in the United ... Help desk operates Monday-Friday 07:00-19:00 (excluding holidays) so will work on a shift rotation ...

OSC Edge

Help Desk Support Specialist

Fort Moore, GA · On-site

As the Help Desk Support Specialist, the individual will provide technical expertise to government ... company match * Pet Insurance * Identify Theft and Fraud Protection coverage About OSC Edge:

OSC Edge

Help Desk Support Specialist

Columbus, GA · On-site

As the Help Desk Support Specialist, the individual will provide technical expertise to government ... company match * Pet Insurance * Identify Theft and Fraud Protection coverage About OSC Edge:

Cognex

Help Desk Technician

Natick, MA · Hybrid

$29 - $44/hr

The Company: Cognex is the largest, most successful and recognized global player in industrial ... The Role: Help Desk Support This position is for a team member of the Help Desk Support group ...

Community Options, Inc.

Help Desk Analyst

Dallas, TX

$50K/yr

... The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting Rate: $50,000 Responsibilities * Provide prompt, courteous support company wide, in ...

Community Options, Inc.

Help Desk Analyst

Pittsburgh, PA · On-site

$50K/yr

The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting Rate: $50,000 Responsibilities * Provide prompt, courteous support company wide, in ...

Dasco HME LLC

Help Desk Technician

Westerville, OH · On-site

$19.50 - $26.25/hr

... company culture! The Help Desk Technician will support the Manager of Information Technology by assisting associates who experience operating difficulty with IT hardware and/or software ...

JST

Help Desk Technician

Hurlburt Field, FL · On-site

$18.25 - $24.75/hr

The Help Desk Specialist will provide local and remote Technical Support Services for end user ... JST offers a full benefit package, a collaborative work environment and strong company culture.

Nuvodia

Help Desk Specialist II

Chandler, AZ

$19.53 - $31.37/hr

As the initial phone contact for clients, help desk employees collect detailed information and ... Follows company departmental standards and personnel policies by using good teamwork and ...

Nuvodia

Help Desk Specialist II

Chandler, AZ · On-site

$19.53 - $31.37/hr

As the initial phone contact for clients, help desk employees collect detailed information and ... Follows company departmental standards and personnel policies by using good teamwork and ...

ActioNet

Help Desk Manager Level I

Rosslyn, VA · On-site

$165K/yr

Helpdesk Manager - Level I Location: Rosslyn, VA Clearance: Secret The Help Desk Manager Level I is ... company. We do not discriminate on the basis of race, religion, color, national origin, gender ...

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The Help Company information

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$10

$20

$33

How much do the help company jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for the help company in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What is The Help Company?

The Help Company is a staffing agency specializing in placing domestic staff such as nannies, housekeepers, personal assistants, chefs, and other household professionals. They work with families and individuals to match them with qualified candidates for both temporary and long-term positions. The agency is known for its rigorous screening process and personalized approach, ensuring that both clients and candidates find the right fit. The Help Company operates mainly in cities like Los Angeles, New York, and San Francisco, but also serves clients in other locations.

What types of clients and placements can I expect to work with at The Help Company, and how does this impact my day-to-day responsibilities?

At The Help Company, you will likely be matched with a diverse range of high-profile clients, including families, executives, and celebrities seeking domestic staffing. This variety means your responsibilities can range from household management to personal assistance, depending on the specific placement. The company is known for its personalized approach, so your day-to-day tasks may include detailed scheduling, travel coordination, and handling confidential information. Flexibility and professionalism are key, as client needs and environments can shift quickly. Collaboration with other household staff and clear communication with clients are essential for success in these roles.

What are the key skills and qualifications needed to thrive as a Private Household Staffing Professional, and why are they important?

To thrive as a Private Household Staffing Professional, you need experience in domestic service, organizational skills, and knowledge of household management, often supported by relevant training or certifications in hospitality or childcare. Familiarity with smart home systems, scheduling software, and safety protocols is typically required. Discretion, adaptability, and excellent interpersonal skills set top candidates apart in this field. These skills are vital for providing seamless, high-quality support and maintaining the privacy and comfort of the household.

What is the difference between The Help Company vs Childcare Assistant?

AspectThe Help CompanyChildcare Assistant
Required CredentialsCPR certification, background check, relevant experienceCPR certification, background check, relevant experience
Work EnvironmentPrivate homes, care agencies, community centersDaycare centers, private homes, community settings
Employer & Industry UsageCare agencies, support organizationsChildcare centers, family homes
Common Search & ComparisonYesYes

The Help Company and Childcare Assistant roles both require similar credentials like CPR certification and background checks. The main difference lies in their work environments: The Help Company often provides support services in private homes or community settings, while Childcare Assistants typically work in daycare centers or family homes. Both roles are essential in the caregiving industry and are frequently compared by job seekers looking for roles in personal support or childcare services.

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What cities are hiring for The Help Company jobs?

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What states have the most The Help Company jobs?

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The Help Company jobs near you
Infographic showing various The Help Company job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, 3% Contract, and 1% Nights. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $43,356 per year, or $20.8 per hour.

Help Desk Specialist

Fortidia US

Lakewood, CO • On-site

$25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 27 days ago

Job description

Benefits:
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Parental leave
  • Training & development
  • Vision insurance
  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Company parties
  • Competitive salary
  • Dental insurance
  • Employee discounts
  • Flexible schedule
  • Free food & snacks


Company: Fortidia
Location: Lakewood, CO (Hybrid Schedule – WFH Monday & Friday, In-office Tuesday, Wednesday & Thursday)
We are an equal opportunity employer. We believe that talent, expertise, empathy and ambition drive our success, and we base hiring decisions solely on candidate experience and skills.
We are committed to creating an inclusive hiring process. If you have specific needs or require adjustments during the recruitment process, please let us know.
For our Lakewood office, we are searching for a Help Desk Support Specialist, mainly focused on providing technical support for our AlphaGraphics and PostNet brands by investigating, resolving, and facilitating software and hardware issues for headquarters employees, franchisees, and field-based teammates.
The Help Desk Support Specialist acts as a key technical resource for our franchise network and corporate teams, delivering exceptional support while serving as a subject matter expert on our print and order management software. In this role, the Help Desk Support Specialist will troubleshoot technical issues, collaborate with internal teams and vendors, and contribute to continuous improvements that enhance the support experience. The Help Desk Support Specialist will report to the Director of Support.
Compensation

$25/hr + bonus + benefits.
Final compensation will depend on experience, skills, and internal equity criteria aligned with our compensation framework.
Main Tasks and Responsibilities:
Technical Support & Troubleshooting
  • Answer, evaluate, and prioritize incoming telephone, Portal, chat, and email requests from users experiencing hardware, software, networking, and other computer-related issues.
  • Interview users to gather information, diagnose technical issues, and determine the source of errors.
  • Perform incident recognition, research, isolation, resolution, and follow-up for routine user issues.
  • Determine root causes of technical issues and escalate to development teams or vendors as needed.
  • Provide Tier 2 support when appropriate.
Software Support & System Expertise
Establish yourself as a subject matter expert in our print and order management software and provide advanced support to our franchise centers.
  • Collaborate with vendors on software enhancements and identify opportunities to improve platform functionality.
  • Perform user acceptance testing (UAT) on software and hardware to ensure solutions meet business requirements.
  • Document software issues and work with outsourced programmers to explain software errors and recommend improvements.
  • Write and maintain Knowledge Base articles to support users and improve self-service resources.
Service Management & Process Improvement
  • Log and maintain accurate documentation for calls, emails, chats, portal requests, voice messages, and walk-up support within the IT Service Management system.
  • Make recommendations to reduce support call volume and improve support processes and procedures.
  • Install desktop and laptop computers for corporate staff and configure software and peripheral equipment.
  • Perform other related duties as assigned.
Requirements:
  • Excellent mastery of written and spoken English.
  • Help desk experience with demonstrated technical troubleshooting proficiency.
  • Experience supporting software, hardware, networking, and desktop technologies.
  • Print shop, retail shipping, or business center experience preferred.
  • Technical ability to troubleshoot software and hardware; network equipment experience is a plus.
  • Strong attention to detail and ability to work under tight deadlines.
  • Strong analytical, numeracy, and problem-solving skills.
  • Self-motivated with the ability to manage multiple priorities and complete projects on time.
  • Ability to work in a fast-paced environment while delivering results and meeting deadlines.
  • Positive, can-do attitude with flexibility, adaptability, and strong business acumen.
  • Excellent customer service and communication skills with the ability to support both technical and non-technical users.
  • Collaborative spirit, with appreciation of diverse perspectives.
  • Bold, passionate, tenacious and curious mindset, not afraid to explore new ideas and challenge the status quo in pursuit of better solutions.
What We Offer:
  • A vibrant international environment in a continuously growing company, with many professional and personal development opportunities.
  • Extensive training and development opportunities within the group.
  • A multicultural organizational structure and team.
  • Competitive health and welfare offerings including Medical, Dental, Vision, Paid Time Off, volunteer time off, 401(k) with company match, Employee Assistance Program, and Health Savings Accounts with company contribution.
  • Hard work, collaboration, humanity, fun, and laughter. We are a small, passionate, driven, and highly collaborative team that is fully invested in the success of our company and value contributions from each member.

 Application Deadline: This position is expected to close on September 15, but may close earlier or later based on business needs. Any updates to the application window will be reflected in this posting. 

Flexible work from home options available.