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Anthem Customer Service Jobs in Kansas (NOW HIRING)

Backroom Attendant

Lawrence, KS · On-site

$13.75/hr

Medical, Dental, Vision & Hearing Coverage through Anthem Blue Cross Blue Shield - multiple plan ... Customer & Donor Service * Communicate courteously with donors regarding accepted and non-accepted ...

Power sort donations and support production processes (as applicable) Customer & Donor Service ... Medical, Dental, Vision & Hearing Coverage through Anthem Blue Cross Blue Shield - multiple plan ...

Power sort donations and support production processes (as applicable) Customer & Donor Service ... Medical, Dental, Vision & Hearing Coverage through Anthem Blue Cross Blue Shield - multiple plan ...

Backroom Attendant

Lawrence, KS · On-site

$13.75/hr

Medical, Dental, Vision & Hearing Coverage through Anthem Blue Cross Blue Shield - multiple plan ... Customer & Donor Service * Communicate courteously with donors regarding accepted and non-accepted ...

Anthem Customer Service information

See Kansas salary details

$8

$16

$24

How much do anthem customer service jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for anthem customer service in Kansas is $16.76, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $18.65 per hour, depending on experience, location, and employer.

What does an Anthem Customer Service representative do?

An Anthem Customer Service representative assists members with questions about their health insurance plans, benefits, claims, and coverage. They help resolve issues, explain policy details, and process requests such as billing inquiries or updates to account information. Representatives also guide members in finding providers, understanding billing statements, and utilizing Anthem’s online resources. Their goal is to provide accurate information and ensure a positive customer experience.

What are the key skills and qualifications needed to thrive as an Anthem Customer Service representative, and why are they important?

To thrive as an Anthem Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic computer proficiency is typically required. Patience, empathy, and active listening are essential soft skills for understanding and assisting diverse member needs. These qualities ensure efficient resolution of customer inquiries, member satisfaction, and a positive brand experience.

What are some common challenges faced by Anthem Customer Service representatives and how can they overcome them?

Anthem Customer Service Representatives often encounter challenges such as managing high call volumes, addressing complex healthcare benefit questions, and handling emotionally charged situations with empathy. Staying up-to-date on policy changes and leveraging internal knowledge bases can help resolve member inquiries efficiently. Team collaboration and ongoing training are essential for building confidence and problem-solving skills, which ultimately lead to more positive customer interactions and professional growth.

What is the difference between Anthem Customer Service vs Anthem Claims Specialist?

AspectAnthem Customer ServiceAnthem Claims Specialist
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; knowledge of claims processing
Work EnvironmentCall centers, office settingsOffice-based, claims processing departments
Employer & Industry UsageHealth insurance customer supportClaims review and processing within health insurance
Common Search & ComparisonCustomer support roles in health insuranceClaims processing roles in health insurance

Anthem Customer Service representatives primarily handle member inquiries, provide support, and resolve issues related to health insurance plans. In contrast, Anthem Claims Specialists focus on reviewing, processing, and managing insurance claims. While both roles require knowledge of health insurance policies, the Customer Service role emphasizes communication skills, whereas Claims Specialists need detailed claims processing knowledge.

What are common Anthem customer service job titles?

Common Anthem customer service job titles include Customer Service Representative, Member Service Associate, Claims Specialist, and Customer Support Agent. These roles typically involve assisting members with inquiries, processing claims, and providing information about health plans, often requiring strong communication skills and familiarity with healthcare systems.

What is the Anthem customer service hiring process like?

The Anthem customer service hiring process typically involves submitting an online application, completing a phone or virtual interview, and passing a skills assessment or background check. Candidates may also undergo in-person interviews and training before starting the role, which often requires good communication skills and familiarity with customer service tools.

What are popular job titles related to Anthem Customer Service jobs in Kansas?

For Anthem Customer Service jobs in Kansas, the most frequently searched job titles are:

Infographic showing various Anthem Customer Service job openings in Kansas as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, 1% Temporary, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $34,869 per year, or $16.8 per hour.

Store Sales Associate I

Kansas City, KS • On-site


The Salvation Army
Non-Profits • 5 - 10K employees

6.0

Company rating: 6.0 out of 10

Based on 364 frontline employees who took The Breakroom Quiz

598th of 783 rated non-profit organizations

People enjoy working here

Recommended by students

Recommended by parents


$13.75/hr

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 20 days ago


Job description

Store Sales Associate I - The Salvation Army Thrift Store

Location:Kansas City, KS

Employer:The Salvation Army - Adult Rehabilitation Centers Command

Pay Rate:$13.75/hour
Schedule:Part-Time | Flexible Hours, Weekends Required


About The Salvation Army

The Salvation Army is an international movement, part of the universal Christian Church. Our mission is topreach the gospel of Jesus Christ and to meet human needs in His name-without discrimination. When you work in our stores, you're not just earning a paycheck-you're helping fund programs that transform lives every day.


Position Overview

We're looking for friendly, dependable individuals who enjoy helping others and thrive in a fast-paced retail environment. As aStore Sales Associate I, you'll play a key role in creating a positive shopping experience, supporting donation processing, and maintaining an organized, mission-driven thrift store.

Whether you're just starting out or looking to build a retail career with purpose, The Salvation Army is a great place to grow.


Key Responsibilities

Store Sales Associate I

  • Provide excellent customer service and represent The Salvation Army's mission and values

  • Greet donors and shoppers warmly and assist with transactions at the register

  • Operate the Point-of-Sale (POS) system and handle all cash transactions accurately

  • Open, close, and balance cash drawers per TSA cash handling policies

  • Maintain a clean and organized store by restocking, straightening racks, and cleaning work areas

  • Ensure merchandise is displayed properly and replenished regularly

  • Follow all policies regarding the sale of donated goods

  • Work collaboratively with team members and store management

  • Support store productivity benchmarks and contribute to sales goals

  • Be available for flexible scheduling, including early mornings, evenings, weekends, and some holidays


Qualifications

Store Sales Associate I

  • High school diploma or currently pursuing one

  • Retail, customer service, or cashiering experience preferred

  • Basic computer and cash-handling skills

  • Strong communication and interpersonal abilities

  • Must be able to lift/move up to 50 lbs regularly and occasionally team lift up to 100 lbs

  • Ability to stand for extended periods and work in a store environment that may be dusty or experience temperature changes


Why Work With Us
  • Meaningful work supporting local rehabilitation and recovery programs

  • Career advancement opportunities within The Salvation Army ARC network

  • Training and mentorship from supportive leaders

  • Mission-driven workplace focused on compassion and community impact

  • Flexible scheduling and a respectful, inclusive team culture

The Salvation Army is committed to caring for those who care for others. We offer a comprehensive, affordable benefits package designed to support your health, your family, and your future.

Our benefits include:

  • Medical, Dental, Vision & Hearing Coveragethrough Anthem Blue Cross Blue Shield - multiple plan options with affordable premiums and low copays.

  • Prescription Coveragewith Express Scripts - mail-order options for convenience and lower costs.

  • Flexible Spending Accounts (FSA)for healthcare and dependent care expenses.

  • Employer-Paid Basic Life Insuranceand options to purchase additional voluntary life coverage for you and your dependents.

  • Short- and Long-Term Disability Insurancethrough Unum, including income-protection buy-up options.

  • Supplemental Aflac Plans(Accident, Critical Illness, and Hospital Indemnity) to help offset unexpected medical costs.

  • MetLife Pet Insuranceavailable with preventive care options for your furry family members.

  • Employee Assistance Program (EAP)offering 24/7 confidential counseling, legal, and financial resources.

  • Paid Time Off (PTO)andPaid Holidayseach year.

  • Retirement Savings Plan (403b)with employer match eligibility.

  • Opportunities forgrowth, training, and career developmentwithin one of the nation's largest and most trusted nonprofits.


How to Apply

Apply directly through Indeed or visit your nearest Salvation Army Thrift Store for an application. We look forward to welcoming you to our team!


Keywords for Visibility

Retail Thrift Store Sales Associate Cashier Customer Service Nonprofit Donation Center The Salvation Army Retail Associate Flexible Schedule Entry-Level Retail

What You Need

Required

  • Ability to provide friendly customer service
  • Reliable attendance and punctuality
  • Basic communication and teamwork skills
  • Basic math and computer skills
  • Ability to work a flexible schedule, including evenings, weekends, and holidays as needed
  • Ability to stand and walk for most of the shift
  • Ability to bend, reach, and lift or move merchandise throughout the day
  • High school diploma or currently pursuing

Preferred

  • Previous retail, cashier, customer service, or thrift store experience
  • Experience using apoint of salesystem

The Salvation Army is an equal opportunity employer. Candidates who are returning to work, U.S. Veterans, people with disabilities, people impacted by the justice system, and people without a college degree are encouraged to apply.


Salvation Army logo

About Salvation Army

Sourced by ZipRecruiter

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Industry

Non-profits, retail, amusement, gambling, and recreation and religious organizations

Company size

5,001 - 10,000 Employees

Headquarters location

Alexandria, VA, US


What Salvation Army employees say

Pay

Benefits

Hours and flexibility

Workplace

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