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Answering Service Operator Jobs in Springfield, GA

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Answering Service Operator information

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How much do answering service operator jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for answering service operator in Springfield, GA is $11.91, according to ZipRecruiter salary data. Most workers in this role earn between $11.11 and $12.69 per hour, depending on experience, location, and employer.

What is an answering service operator?

An answering service operator is a professional who answers phone calls on behalf of businesses or individuals, often outside of regular business hours. They handle messages, provide information, transfer calls, and sometimes schedule appointments or offer basic customer support. Operators are trained to follow specific protocols and scripts based on the client's needs, ensuring that callers receive courteous and accurate assistance. This role is essential for businesses that want to maintain 24/7 availability without having in-house staff at all times.

What is the average pay for answering service operators?

The average pay for answering service operators typically ranges from $10 to $15 per hour, depending on experience, location, and the employer. Some positions may offer additional benefits or shift differentials for night or weekend work.

What is the difference between Answering Service Operator vs Customer Service Representative?

AspectAnswering Service OperatorCustomer Service Representative
CredentialsTypically no formal certifications requiredOften requires customer service or communication training
Work EnvironmentCall centers, remote or office settingsRetail, call centers, office settings
Employer & IndustryAnswering service companies, healthcare, emergency servicesRetail, tech, finance, healthcare
Search & Comparison IntentFocus on call handling, message taking, emergency responseFocus on customer interaction, issue resolution

Answering Service Operators primarily handle incoming calls, take messages, and may respond to emergencies, often working in call centers or remote setups. Customer Service Representatives engage directly with customers to resolve issues, provide product information, and support sales. While both roles involve communication skills, Answering Service Operators focus more on call management and message accuracy, whereas Customer Service Representatives emphasize customer interaction and problem-solving.

What are some common challenges answering service operators face and how can they be managed?

Answering Service Operators often handle high call volumes and must quickly adapt to various client industries, which can be challenging. Managing stress, maintaining professionalism, and ensuring accurate message delivery are key aspects of the role. Many operators find it helpful to develop strong multitasking and active listening skills, as well as to stay organized through digital tools provided by their employer. Regular feedback from supervisors and collaboration with team members also support continuous improvement and job satisfaction.

What does an answering service operator do?

Answering service operators handle inbound calls for their clients, either through a switchboard or in a call center. As an answering service operator, your job duties include courteously greeting callers, determining the reason for their call, and answering questions or directing their requests to a different department as necessary. Some answering service operators oversee multiple phone lines, so being organized and able to multitask is required. You must also keep a log of the calls in a spreadsheet or database, entering notes and contact information about the call. You sometimes need to take further action, such as contacting a supervisor to resolve difficult situations. Answering service operators may work during regular business hours, or they may receive calls and take messages after-hours.

What are the key skills and qualifications needed to thrive as an answering service operator, and why are they important?

To thrive as an Answering Service Operator, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with multi-line phone systems and call center software is typically required. Strong interpersonal skills, patience, and attention to detail help operators handle a variety of callers and situations effectively. These skills ensure efficient, accurate message delivery and provide a positive experience for both callers and clients.
More about Answering Service Operator jobs
Answering Service Operator jobs near you
Infographic showing various Answering Service Operator job openings in Springfield, GA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $24,781 per year, or $11.9 per hour.

Guest Service Representative

St. Joseph's/Candler

Savannah, GA • On-site

$15.17/hr

Full-time

Re-posted 2 days ago

St. Joseph's/Candler Health System rating

6.7

Company rating: 6.7 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

Job description

  • Position Summary
    • The Guest Services Representative (GSR) serves as the ultimate customer service representative for the organization and sets the tone for a positive consumer experience by projecting a positive and welcoming demeanor at all times. GSR's are responsible for assisting patients, families, and coworkers as they look to be connected to their family member or the appropriate party to address their issue. Guest Services Representatives assist patients and family members with directions, and other general questions as needed. Guest Services Representatives play a huge role in monitoring and addressing all building emergencies; i.e., fires, codes, safety alerts, and security calls. They are our first responders who then communicate to the various other Departments for them to take action and resolve. The Guest Services Representatives are the overhead paging coordinators making daily announcements as well as coordinating the paging of the Doctor paging system. Other duties as assigned by team lead.
  • Education
    • Associates Degree in Communication - Preferred
    • High School Diploma - Preferred
  • Experience
    • 1 Year Switchboard Operator, Call Center, or HelpDesk - Required
  • License & Certification
    • None Required
  • Core Job Functions
    • Monitor all clinical nursing codes and alert staff as necessary.
    • Receives and routes calls, determines intent of caller and makes the appropriate connection. Ensures calls are consistently answered promptly, phone courtesy protocol is followed and paging is performed according to hospital procedures. Always utilizes organization approved scripting.
    • Monitor all Plant Operations fire and emergency alarms for all campuses and notify Security when alarmed.
    • Demonstrates skill in dealing diplomatically with physicians, management, clinical staff, patients and the public under stressful conditions. Acts decisively and immediately while remaining calm and alert in crucial situations. Utilizes good judgment in answering questions of callers according to established policies.
    • Ensures patients and visitors are directed to correct locations and assistance is obtained if necessary. Utilizes information obtained from the hospital information system. Protects patient confidentiality by adhering to HIPAA guidelines.

What St. Joseph's/Candler Health System employees say

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