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Answering Service Operator Jobs in Springfield, GA

Montage Hotels & Resorts

PBX Operator

Bluffton, SC

We are seeking a motivated and customer service oriented PBX Operator to handle all communications ... Answering and processing all incoming/outgoing guest and in-house calls * Providing prompt and ...

Montage International

PBX Operator

Bluffton, SC · On-site

We are seeking a motivated and customer service oriented PBX Operator to handle all communications ... Answering and processing all incoming/outgoing guest and in-house calls * Providing prompt and ...

Optim

Phone Operator - Savannah, GA

Savannah, GA · On-site

$15.25 - $18.75/hr

... while answering and routing phone calls. Illustrates efficiency regarding patient and doctor ... Maintains a high level of confidentiality when servicing patients. * Performs routine and some non ...

Domino's Pizza

Customer Service Rep

Garden City, GA · On-site

$15 - $20.50/hr

... answering phones, providing outstanding customer service. Your job responsibilities would include (but are not limited to): Greeting customers and taking orders with a smile! Operating the cash ...

Domino's Franchise

Customer Service Rep

Garden City, GA · On-site

$15.25 - $20.50/hr

... answering phones, providing outstanding customer service. Your job responsibilities would include (but are not limited to): Greeting customers and taking orders with a smile! Operating the cash ...

Domino's Pizza

Customer Service Rep

Garden City, GA · On-site

$15 - $20.50/hr

... answering phones, providing outstanding customer service. Your job responsibilities would include (but are not limited to): Greeting customers and taking orders with a smile! Operating the cash ...

Domino's Pizza

Customer Service Rep

Garden City, GA · On-site

$15 - $20.50/hr

... answering phones, providing outstanding customer service. Your job responsibilities would include (but are not limited to): Greeting customers and taking orders with a smile! Operating the cash ...

Domino's

Customer Service Rep

Garden City, GA · On-site

$15 - $20.50/hr

... answering phones, providing outstanding customer service. Your job responsibilities would include (but are not limited to): Greeting customers and taking orders with a smile! Operating the cash ...

Domino's

Customer Service Rep

Garden City, GA · On-site

$15 - $20.50/hr

... answering phones, providing outstanding customer service. Your job responsibilities would include (but are not limited to): Greeting customers and taking orders with a smile! Operating the cash ...

AESSEAL, Inc.

Service Technician

Savannah, GA · On-site

Answering questions of the Project Job Lead on specific work/task operations e.g.: * Task progress ... Identify technical tasks that require Standard Operating Procedures, and/or training for ...

AESSEAL, Inc.

Service Technician

Savannah, GA · On-site

Answering questions of the Project Job Lead on specific work/task operations e.g.: * Task progress ... Identify technical tasks that require Standard Operating Procedures, and/or training for ...

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Answering Service Operator information

See Springfield, GA salary details

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How much do answering service operator jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for answering service operator in Springfield, GA is $11.91, according to ZipRecruiter salary data. Most workers in this role earn between $11.11 and $12.69 per hour, depending on experience, location, and employer.

What is an answering service operator?

An answering service operator is a professional who answers phone calls on behalf of businesses or individuals, often outside of regular business hours. They handle messages, provide information, transfer calls, and sometimes schedule appointments or offer basic customer support. Operators are trained to follow specific protocols and scripts based on the client's needs, ensuring that callers receive courteous and accurate assistance. This role is essential for businesses that want to maintain 24/7 availability without having in-house staff at all times.

What does an answering service operator do?

Answering service operators handle inbound calls for their clients, either through a switchboard or in a call center. As an answering service operator, your job duties include courteously greeting callers, determining the reason for their call, and answering questions or directing their requests to a different department as necessary. Some answering service operators oversee multiple phone lines, so being organized and able to multitask is required. You must also keep a log of the calls in a spreadsheet or database, entering notes and contact information about the call. You sometimes need to take further action, such as contacting a supervisor to resolve difficult situations. Answering service operators may work during regular business hours, or they may receive calls and take messages after-hours.

What are the key skills and qualifications needed to thrive as an answering service operator, and why are they important?

To thrive as an Answering Service Operator, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with multi-line phone systems and call center software is typically required. Strong interpersonal skills, patience, and attention to detail help operators handle a variety of callers and situations effectively. These skills ensure efficient, accurate message delivery and provide a positive experience for both callers and clients.

What are some common challenges answering service operators face and how can they be managed?

Answering Service Operators often handle high call volumes and must quickly adapt to various client industries, which can be challenging. Managing stress, maintaining professionalism, and ensuring accurate message delivery are key aspects of the role. Many operators find it helpful to develop strong multitasking and active listening skills, as well as to stay organized through digital tools provided by their employer. Regular feedback from supervisors and collaboration with team members also support continuous improvement and job satisfaction.

What is the difference between Answering Service Operator vs Customer Service Representative?

AspectAnswering Service OperatorCustomer Service Representative
CredentialsTypically no formal certifications requiredOften requires customer service or communication training
Work EnvironmentCall centers, remote or office settingsRetail, call centers, office settings
Employer & IndustryAnswering service companies, healthcare, emergency servicesRetail, tech, finance, healthcare
Search & Comparison IntentFocus on call handling, message taking, emergency responseFocus on customer interaction, issue resolution

Answering Service Operators primarily handle incoming calls, take messages, and may respond to emergencies, often working in call centers or remote setups. Customer Service Representatives engage directly with customers to resolve issues, provide product information, and support sales. While both roles involve communication skills, Answering Service Operators focus more on call management and message accuracy, whereas Customer Service Representatives emphasize customer interaction and problem-solving.

What is the average pay for answering service operators?

Answering service operators typically earn an average hourly wage of around $12 to $15, with annual salaries ranging from approximately $25,000 to $31,000. Pay can vary based on experience, location, and whether the role involves night or weekend shifts, which may offer higher compensation.
More about Answering Service Operator jobs
Answering Service Operator jobs near you
Infographic showing various Answering Service Operator job openings in Springfield, GA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $24,781 per year, or $11.9 per hour.

PBX Operator

Bluffton, SC

Montage Hotels & Resorts
See more jobs at Montage Hotels & Resortsexternal

Full-time

Re-posted 19 days ago

Job description

Live Your Passion. Add Your Magic.

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

If you are an internal applicant, please log into Workday and apply for your application to be considered.

Please Click Here to apply internally.

PBX Operator

SUMMARY

The PBX Operator functions as the heartbeat for the hotel, processing all incoming and outgoing communications. We are seeking a motivated and customer service oriented PBX Operator to handle all communications and guest requests in a positive and professional manner.

ESSENTIAL FUNCTIONS

Job duties include; although are not limited to:

  • Answering and processing all incoming/outgoing guest and in-house calls
  • Providing prompt and courteous switchboard services to our guests, including message taking when necessary
  • Forwarding messages and faxes as needed to guests and various departments
  • Answering basic inquiries for guests in a courteous and efficient manner
  • Remaining aware of daily events, restaurant, entertainment, and special events in local area
  • Ensuring wake up calls are properly monitored and are promptly placed within parameters of hotel policies and standards
  • Managing 3-4 calls per minute
  • Posting appropriate telephone charges when required
  • Adhering to safety regulations and emergency procedures
  • Actively coordinating communications within the hotel, including emergency procedure, alarms, life safety, and more
  • Assisting the front desk with miscellaneous tasks such as filing, copying, and word processing when necessary
  • Performing any other job related duties as assigned

QUALIFICATIONS

  • High School Diploma or equivalent required
  • Previous communications or switchboard experience preferred
  • Clear and effective verbal and written communication skills required
  • Must be willing and able to multi-task
  • Basic knowledge of computers and computer-aided research required
  • Must have excellent telephone etiquette and customer service skills

PHYSICAL REQUIREMENTS

Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. Must be able to sit at a desk for up to 8 hours a day. Walking and standing are occasionally required. Must be able to lift up to 15 lbs. on a regular and continuing basis. This position requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual acuity.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

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