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Answer Force Jobs in Michigan (NOW HIRING)

Floor & Décor

Merchandise Specialist

Novi, MI · On-site

$15/hr

As a product knowledge expert, assist customers with product selection and answer product related ... Physical/Sensory Requirements Physical Work - Ability exert 30 - 60 pounds of force occasionally ...

Shoreline Inn

Dockhand

Muskegon, MI · On-site

$13.50 - $18.25/hr

The marina is a service driven business and the customer is the driving force behind every task ... Help orient members to the marina, facilities and answer questions related to services, dining ...

Shoreline Inn

Dockhand

Muskegon, MI · On-site

The marina is a service driven business and the customer is the driving force behind every task ... Help orient members to the marina, facilities and answer questions related to services, dining ...

AAFES

Camp Grayling Customer Experience Associate

Grayling, MI · On-site

$13.75 - $19/hr

Able to think quickly on the spot to answer customer questions AVAILABILITY NEEDED: 7:30AM-7:30PM ... Who We Are The Army & Air Force Exchange Service, also known as "the Exchange," is the retailer on ...

Bay City, MI

Public Safety Officer

Bay City, MI · On-site

$32.77/hr

If there is insufficient space on the application for your answers, additional sheets must be ... Force Officer with our VIPER unit on the Mid-Michigan Safe Streets Task Force, Accident ...

Rochester Regional Health

Unit Clerk

Cheboygan, MI · On-site

$18.82 - $27.32/hr

Answers the telephone in a professional manner and directs calls to appropriate individuals and/or ... PHYSICAL REQUIREMENTS: S - Sedentary Work - Exerting up to 10 pounds of force occasionally ...

Livingston County

Field Service Deputy

Howell, MI · On-site

$60K/yr

Use body force to gain entrance through barriers to search, seize, investigate and/or rescue ... Enter and exit vehicles quickly to perform rescue operations, pursue a suspect or answer and ...

City of Ferndale

Police Officer

Ferndale, MI · On-site

$95K/yr

Enter and exit vehicles quickly to perform rescue operations, pursue a suspect or answer an ... Use bodily force to gain entrance through barriers to search, seize, investigate and/or rescue.

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Answer Force information

What is an Answer Force?

An Answer Force representative is a professional who handles inbound and outbound communications on behalf of businesses, typically through phone, chat, or email. They provide customer service, answer inquiries, take messages, and may schedule appointments or provide support depending on the client's needs. Answer Force is a company that offers 24/7 virtual receptionist and call answering services, allowing businesses to ensure they never miss important calls or messages. Representatives are trained to represent businesses professionally and courteously, acting as an extension of the client's team.

What are the key skills and qualifications needed to thrive as an Answer Force?

To thrive as an Answering Service Operator, you need excellent verbal communication skills, a high school diploma or equivalent, and the ability to manage multiple phone lines efficiently. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic computer applications is typically required. Strong listening skills, patience, problem-solving abilities, and professionalism help operators provide outstanding customer experiences. These skills and qualities are crucial for ensuring accurate message delivery, client satisfaction, and effective handling of high call volumes.

How does an Answer Force team member typically collaborate with other departments to resolve customer issues efficiently?

As an Answer Force team member, you’ll often coordinate with other departments such as technical support, billing, or sales to efficiently resolve customer inquiries. Communication is primarily handled through internal messaging platforms and ticketing systems, ensuring that customer concerns are escalated to the right experts when necessary. This collaborative approach not only helps in resolving issues more quickly but also provides valuable insights into recurring problems, allowing for continuous improvement of services. Being proactive and clear in your communications with colleagues is essential for maintaining a high standard of customer care.

What is the difference between Answer Force vs Customer Service Representative?

AspectAnswer ForceCustomer Service Representative
CredentialsTypically requires communication skills, basic computer knowledge, and sometimes industry-specific trainingRequires communication skills, customer service training, and sometimes a high school diploma or equivalent
Work EnvironmentCall centers, remote or on-site customer support settingsCall centers, retail, or office environments
Industry UsageUsed across various industries for customer support and call handlingCommonly employed in retail, telecom, and service industries

Answer Force and Customer Service Representative roles both focus on customer communication, but Answer Force often emphasizes handling inbound calls and support in call centers, while Customer Service Representatives may work in diverse settings including retail and face-to-face interactions. Both roles require strong communication skills and customer service training, but Answer Force positions may involve more specialized call handling tasks.

What are popular job titles related to Answer Force jobs in Michigan?

For Answer Force jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Answer Force jobs in Michigan look for?

The top searched job categories for Answer Force jobs in Michigan are:

Answer Force jobs near you
Infographic showing various Answer Force job openings in Michigan as of August 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 100% In-person job distribution.

Assistant Department Manager (Wood)

Utica, MI • On-site

Floor & Decor Holdings, Inc.
Building Materials and Garden Equipment Dealers • 5 - 10K employees
Learn more about Floor & Decor Holdings, Inc.external

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Floor & Decor rating

6.7

Company rating: 6.7 out of 10

Based on 243 frontline employees who took The Breakroom Quiz

212th of 740 rated retailers

Job description

Purpose
This position is responsible for training and developing Product Sales Specialists and ensuring that customers have a positive shopping experience by receiving exceptional customer service and product information.
Minimum Eligibility Requirements
  • High School Diploma or GED
  • 1 year of customer service/sales experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company
  • Excellent communication skills (verbal & written)
  • Ability to multi-task and work in a fast-paced environment

Essential Functions
  • Act and work in a manner that is consistent with company's core values
  • Demonstrate a thorough understanding and compliance with the company's safe lifting practices standard operating procedures
  • Demonstrate the ability to drive and teach the company philosophy around the basic P's of retail. The basic P's of retail include but are not limited to: People, Position, Product, Presentation, Price, Promotion, Purchasing
  • Provide direction to all product sales specialists to ensure a highly attentive and accurate level of customer service
  • Complete all product specialist certification courses
  • Demonstrate a thorough understanding of merchandise and installation
  • Ensure the overall merchandising, pricing and organization of the department
  • Communicate standard operating procedure direction and changes to all associates in a timely manner
  • Complete the Industrial Truck (forklift) proficiency testing and certification
  • Communicate inventory needs to management
  • Direct and assist the processing of merchandise to the showroom floor
  • Validate all product placement and pricing within the department
  • Greet every customer in a helpful and courteous manner
  • Assist customers with product questions and selections
  • Process customers at check-out using the point of sale (POS) system
  • Process customer refunds and exchanges according to established guidelines
  • Present 'how-to' classes to customers
  • Follow established cash, check and charge card acceptance procedures
  • Answer the telephone according to accepted guidelines
  • Stock and tag merchandise displays as required
  • Create price tags and merchandise signs

Working Conditions (travel, hours, environment)
  • While performing the duties of this job, the employee is frequently exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically moderate to noisy.

Physical/Sensory Requirements
Physical Work - Ability exert 30 - 60 pounds of force occasionally, and or 20-30 pounds of force frequently, and/or greater than negligible up to 20 pounds of force constantly to lift, carry push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
Store Hours
Monday - Friday 7:00 AM - 8:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Pickup Hours
Monday - Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Benefits & Rewards
Bonus opportunities & career advancement opportunities at every level
Programs that help you reach your financial goals: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program
Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria)
Work-life balance, including:
  • Paid vacation and sick time for eligible associates
  • Paid holidays plus a personal holiday
  • Paid Volunteer Time Off that starts on Day 1

Equal Employment Opportunity
Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.
This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.

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