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Answer Aide Jobs in Decatur, GA (NOW HIRING)

Dietary Aide

Decatur, GA · On-site

$13.25 - $16.50/hr

Answers questions when appropriate in a professional manner. KNOWLEDGE, SKILLS, ABILITIES: • Cleans tables in the dining area after each meal. • Cleans work area at the end of shift and after ...

Dietary Aide

Decatur, GA · On-site

$13.25 - $16.50/hr

Answers questions when appropriate in a professional manner. KNOWLEDGE, SKILLS, ABILITIES: • Cleans tables in the dining area after each meal. • Cleans work area at the end of shift and after ...

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Answer Aide information

See Decatur, GA salary details

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$21

How much do answer aide jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for answer aide in Decatur, GA is $15.76, according to ZipRecruiter salary data. Most workers in this role earn between $13.61 and $17.60 per hour, depending on experience, location, and employer.

What is an answer aide?

Answer Aides are support professionals who assist individuals by providing information, guidance, and answers to various questions, typically in customer service or educational settings. Their primary role is to help users find accurate and timely solutions to their queries, whether through online platforms, help desks, or in-person support. They are skilled in communication, research, and problem-solving, ensuring that users receive clear and helpful responses. Answer Aides may work in a variety of industries, including education, technology, retail, and healthcare.

What skills and qualifications are needed to thrive as an answer aide?

To thrive as an Answer Aide, you need strong communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with phone systems, customer relationship management (CRM) software, and basic computer applications is typically required. Patience, problem-solving, and a friendly demeanor are soft skills that help you excel when assisting callers or customers. These qualities are important for delivering accurate information, ensuring customer satisfaction, and maintaining efficient workflow in high-volume environments.

How does an answer aide typically collaborate with other departments to provide accurate information to customers?

As an Answer Aide, you'll frequently interact with teams such as customer service, technical support, and product management to ensure you have the most up-to-date and accurate information. This collaboration often involves attending briefings, sharing feedback from customers, and clarifying policy or technical details. Effective communication and teamwork are essential, as you may need to escalate complex inquiries or coordinate responses for specialized topics. This cross-departmental collaboration helps build your knowledge base and can open doors for career advancement within the organization.

What is the difference between Answer Aide vs Answer Technician?

AspectAnswer AideAnswer Technician
CredentialsHigh school diploma or equivalent; some roles may require certificationHigh school diploma or equivalent; additional technical certifications often preferred
Work EnvironmentCall centers, customer support centers, or remoteTechnical support centers, call centers, or on-site
Industry UsageCustomer service, technical support, healthcareTechnical support, IT, telecommunications

Answer Aide and Answer Technician roles share similar credentials and work environments, often within customer support or technical fields. However, Answer Technicians typically possess more technical skills and certifications, focusing on troubleshooting and advanced support. Both roles are essential in industries like IT and healthcare, but Answer Technicians usually handle more complex issues than Answer Aides.

What are popular job titles related to Answer Aide jobs in Decatur, GA?

For Answer Aide jobs in Decatur, GA, the most frequently searched job titles are:

What cities near Decatur, GA are hiring for Answer Aide jobs?

Cities near Decatur, GA with the most Answer Aide job openings:

Certified Medication Aide (AM)

The Terraces at Peachtree Hills Place

Atlanta, GA • On-site

$15.50 - $19.25/hr

Part-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 9 days ago


Job description

Job Description:

Benefits: 401(k) matching, Dental insurance, Health insurance, Paid time off, Vision insurance

Shift: 12 hour shift (7a-7p) (day shift)

Weekly day range: Every Other Weekend

The Care Partner/Certified Medication Aide assists with the administration of medications. Participates in health maintenance activities that do not include complex activities of daily living. The Care Partner provides person-directed duties consistent with enabling Members to achieve their goals and live life to the fullest. In the Model of Care the Care Partner is responsible for meeting the needs of personal services, facilitate and initiate group and individual social, emotional and cognitive engagement, and activities of daily living. Care Partner offers limited health maintenance activities.

Essential Job Duties:
  • Assists members with dressing, grooming, eating, bathing, positioning, turning, and toileting as needed.
  • Collection of limited specimen types as instructed.
  • Reports and records observations daily, by end of shift.
  • Answers call lights promptly.
  • Changes bed linens, Laundry, makes beds and keeps rooms spot clean and orderly.
  • Provides the highest level of persondirected care, honoring and respecting Members rights to make choices regarding their daily lives, activities, and medical care.
  • Uphold the Model of Care in the Households, ensuring that all team members are always providing persondirected care.
  • Understands the common classifications of medications.
  • Recognition of side effects and adverse reactions for specific medications.
  • Follows infection control procedures relative to providing assistance with medications.
  • Proper documentation and record keeping and assistance in administration as well as with proper medication storage and disposal i.e.,
  • Check and safely prepare
  • Check and administer
  • Check and document medication assistance of administration
  • Notify LPN of any adverse reactions/issues with medication
  • Administers medication based on state CMA guidelines and within the Assisted Living regulatory provisions.
  • Adheres to all HIPPA guidelines.
  • Other Duties:
  • Maintains safe and sanitary work stations and equipment.
  • Encourages independence and facilitate meaningful activities, ongoing engagement, and one on one engagement.
  • Attends inservice training and education session, as assigned.
  • Performs all other specific work duties and responsibilities as assigned by Guide.
  • HOSPITALITY FOCUS:

    We fully embraces a culture of hospitality. To that end, we include the following hospitality promises as a guide for our interpersonal interactions with members, co-workers, and guests:

  • We greet members, employees and guests warmly, by name and with a smile.
  • We treat everyone with courteous respect.
  • We strive to anticipate member, employee and guest needs and act accordingly.
  • We listen and respond enthusiastically in a timely manner.
  • We hold ourselves and one another accountable.
  • We embrace and value our differences.
  • We make members, employees and guests feel important.
  • We ask “Is there anything else I can do for you?”
  • We maintain high levels of professionalism, both in conduct and appearance, at all times.
  • We pay attention to details.
  • WELLNESS FOCUS:

    Our employees are expected to promote a healthy community culture for all members and employees. This is a whole-person approach to health and wellness which includes eight dimensions of wellness: Emotional, Environmental, Health Services, Intellectual, Physical, Social, Spiritual and Vocational. Through these efforts we can ensure and exceed members’ wellness needs relating to their mind, body and soul, which may also have a positive effect on the employees, as a result.

    QUALIFICATIONS:
  • Successful completion of a State approved geriatric nursing assistant training program. Prior geriatric nursing aide experience is preferred. Registration with State registry required.
  • Ability to understand and follow instructions in English, communicates effectively, and performs simple arithmetic. Ability to document care given.
  • PHYSICAL REQUIREMENTS/WORKING CONDITIONS:

    Frequent standing, stooping, bending, stretching, squatting; may be exposed to blood and body fluids which may contain HIV and/or HBV; must be able to transport members via wheelchair or shower chair, pushing up to 150 lbs. unassisted. Must be able to transfer, turn and position a member weighing up to 125 lbs. utilizing assistance when needed. Must be able to stoop, bend, stretch, squat, stand, and walk for up to 90% of the work day. May be subjected to offensive odors and combative behavior. Must be able to reach above your head occasionally. Must be able to push a dietary cart up to 40 lbs. unassisted. Must be able to lift and carry up to 20 lbs. frequently and 50 lbs. occasionally.