ZipRecruiter

Log In

1

Animal Customer Service Jobs (NOW HIRING)

VCA Animal Hospitals

CSR

Beavercreek, OH · On-site

$14.75 - $20.25/hr

At VCA Animal Hospitals, we take our mission statement - your pet's health is our top priority and ... The CSR is the pivot around which the hospital operates and is responsible for: • Customer ...

VCA Animal Hospitals

CSR

Beavercreek, OH

$14.75 - $20.25/hr

At VCA Animal Hospitals, we take our mission statement - your pet's health is our top priority and ... The CSR is the pivot around which the hospital operates and is responsible for: Customer service ...

previous page

Showing results 41-60

All JobsAnimal Customer Service Jobs

Animal Customer Service information

See salary details

$9

$18

$26

How much do animal customer service jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for animal customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an animal customer service representative?

An Animal Customer Service representative is a professional who assists customers with inquiries and concerns related to animal care products, services, or facilities, such as veterinary clinics, pet stores, or animal shelters. They handle questions about products, schedule appointments, resolve issues, and provide guidance on animal care. Their role requires strong communication skills, empathy for both animals and their owners, and a good understanding of the company's offerings. They may also help with adoption processes, returns, and billing inquiries, depending on the workplace.

What are the key skills and qualifications needed to thrive as an animal customer service representative?

To thrive as an Animal Customer Service Representative, you need a strong understanding of animal care, customer service principles, and typically a high school diploma or equivalent. Familiarity with scheduling software, point-of-sale systems, and basic veterinary or pet care databases is often required. Excellent communication, patience, and problem-solving skills help you address client concerns and handle animals gently and professionally. These skills ensure effective support for pet owners, smooth business operations, and a positive experience for both animals and clients.

What are some common challenges faced in an animal customer service role, and how can they be effectively managed?

Professionals in Animal Customer Service often encounter challenges such as handling emotional pet owners, managing urgent or sensitive situations (like lost pets or medical emergencies), and balancing multiple inquiries at once. Success in this role depends on maintaining empathy, clear communication, and composure under pressure. Collaborating closely with veterinarians, animal care staff, and other customer service representatives ensures that accurate information and support are provided to clients, contributing to a positive experience for both animals and their owners.

What is the difference between Animal Customer Service vs Animal Care Assistant?

AspectAnimal Customer ServiceAnimal Care Assistant
Required CredentialsHigh school diploma; customer service experienceHigh school diploma; basic animal handling skills
Work EnvironmentPet stores, veterinary clinics, animal sheltersAnimal shelters, veterinary clinics, kennels
Employer & Industry UsageCustomer-facing roles in pet retail and servicesHands-on animal care in shelters and clinics
Common Search & ComparisonYesYes

Animal Customer Service focuses on assisting clients, managing appointments, and providing information about animals and services. Animal Care Assistants are involved in direct animal handling, feeding, and maintaining animal health. Both roles are essential in pet-related industries but differ mainly in their responsibilities and daily tasks.

More about Animal Customer Service jobs

What cities are hiring for Animal Customer Service jobs?

Cities with the most Animal Customer Service job openings:

What states have the most Animal Customer Service jobs?

States with the most job openings for Animal Customer Service jobs include:

What are popular job titles related to Animal Customer Service jobs?

For Animal Customer Service jobs, the most frequently searched job titles are:

Animal Customer Service jobs near you
Infographic showing various Animal Customer Service job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

CSR

Beavercreek, OH • On-site

VCA Animal Hospitals
See more jobs at VCA Animal Hospitalsexternal

$14.75 - $20.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 14 days ago

VCA Animal Hospitals rating

6.2

Company rating: 6.2 out of 10

Based on 661 frontline employees who took The Breakroom Quiz

29th of 56 rated veterinary

Job description

Client Service Representative
We are seeking an experienced Client Service Representative to join our team.
At VCA Animal Hospitals, we take our mission statement - your pet's health is our top priority and excellent service is our goal - very seriously. With every opportunity, we aim to exceed each pet owner's expectations.
We're looking for a personable yet highly professional "service extraordinaire" to join us in delivering our mission to our clients and their pets.
Why We Need You
As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:
• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times-both inside and outside.
If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.

What VCA Animal Hospitals employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply