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Animal Customer Service Jobs (NOW HIRING)

VCA Animal Hospital

CSR

Chattanooga, TN

$14.50 - $19.75/hr

At VCA Animal Hospitals, we take our mission statement - your pet's health is our top priority and ... The CSR is the pivot around which the hospital operates and is responsible for: Customer service ...

VCA Animal Hospital

customer service rep

Metairie, LA

$14.75 - $20/hr

At VCA Animal Hospitals, we take our mission statement - your pet's health is our top priority and ... The CSR is the pivot around which the hospital operates and is responsible for: Customer service ...

VCA Animal Hospitals

customer service rep

Metairie, LA · On-site

$14.75 - $20/hr

At VCA Animal Hospitals, we take our mission statement - your pet's health is our top priority and ... The CSR is the pivot around which the hospital operates and is responsible for: • Customer ...

VCA Animal Hospitals

CSR

Chattanooga, TN · On-site

$14.50 - $19.75/hr

At VCA Animal Hospitals, we take our mission statement - your pet's health is our top priority and ... The CSR is the pivot around which the hospital operates and is responsible for: • Customer ...

VCA Animal Hospital

Customer Service Rep

Fort Worth, TX · On-site

$15.25 - $20.75/hr

At VCA Animal Hospitals, we take our mission statement - your pet's health is our top priority and ... The CSR is the pivot around which the hospital operates and is responsible for: Customer service ...

VCA Animal Hospitals

CSR

Elgin, TX · On-site

$15.25 - $20.50/hr

At VCA Animal Hospitals, we take our mission seriously: We deliver world-class medicine with ... The CSR helps build trust and confidence in our hospital and supports the daily flow of operations ...

VCA Animal Hospital

Customer Service Representative

Tempe, AZ · On-site

$15.25 - $20.75/hr

At VCA Animal Hospitals, we take our mission statement - your pet's health is our top priority and ... The CSR Supervisor is the pivot around which the hospital operates and is responsible for: Customer ...

VCA Animal Hospitals

Customer Service Representative

Tempe, AZ · On-site

$15.25 - $20.75/hr

At VCA Animal Hospitals, we take our mission statement - your pet's health is our top priority and ... The CSR Supervisor is the pivot around which the hospital operates and is responsible for: • ...

VCA Animal Hospital

CSR

Elgin, TX · On-site

$15.25 - $20.50/hr

At VCA Animal Hospitals, we take our mission seriously: We deliver world-class medicine with ... The CSR helps build trust and confidence in our hospital and supports the daily flow of operations ...

VCA Animal Hospitals

Customer Service Representative

Seguin, TX · On-site

$14.25 - $19.25/hr

We are seeking an experienced Client Service Representative to join our team At VCA Seguin Animal ... Customer service functions include: . Greeting and welcoming clients with a friendly happy face • ...

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Animal Customer Service information

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How much do animal customer service jobs pay per hour?

As of Jun 21, 2026, the average hourly pay for animal customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Animal Customer Service vs Animal Care Assistant?

AspectAnimal Customer ServiceAnimal Care Assistant
Required CredentialsHigh school diploma; customer service experienceHigh school diploma; basic animal handling skills
Work EnvironmentPet stores, veterinary clinics, animal sheltersAnimal shelters, veterinary clinics, kennels
Employer & Industry UsageCustomer-facing roles in pet retail and servicesHands-on animal care in shelters and clinics
Common Search & ComparisonYesYes

Animal Customer Service focuses on assisting clients, managing appointments, and providing information about animals and services. Animal Care Assistants are involved in direct animal handling, feeding, and maintaining animal health. Both roles are essential in pet-related industries but differ mainly in their responsibilities and daily tasks.

What is an Animal Customer Service representative?

An Animal Customer Service representative is a professional who assists customers with inquiries and concerns related to animal care products, services, or facilities, such as veterinary clinics, pet stores, or animal shelters. They handle questions about products, schedule appointments, resolve issues, and provide guidance on animal care. Their role requires strong communication skills, empathy for both animals and their owners, and a good understanding of the company's offerings. They may also help with adoption processes, returns, and billing inquiries, depending on the workplace.

What are some common challenges faced in an Animal Customer Service role, and how can they be effectively managed?

Professionals in Animal Customer Service often encounter challenges such as handling emotional pet owners, managing urgent or sensitive situations (like lost pets or medical emergencies), and balancing multiple inquiries at once. Success in this role depends on maintaining empathy, clear communication, and composure under pressure. Collaborating closely with veterinarians, animal care staff, and other customer service representatives ensures that accurate information and support are provided to clients, contributing to a positive experience for both animals and their owners.

What is the highest paying job in animal care?

The highest paying jobs in animal care typically include veterinary surgeons and specialized animal researchers, with veterinarians earning a median salary of over $100,000 annually. Advanced certifications, specialized skills, and working in private practices or research institutions can increase earning potential for animal care professionals.

What jobs pay $400 an hour?

Jobs that pay $400 an hour are typically highly specialized roles such as experienced surgeons, top-tier legal consultants, or certain executive-level positions. These roles often require advanced education, extensive experience, and specialized skills, and they may involve high-stakes environments or private consulting work.

How can I work with animals but not be a vet?

Animal customer service roles involve assisting pet owners, managing appointments, and providing information about animal care without requiring veterinary qualifications. These jobs often require good communication skills, patience, and knowledge of animal needs, and may involve working in pet stores, shelters, or veterinary offices. Certifications in animal handling or customer service can enhance job prospects.

What are the key skills and qualifications needed to thrive as an Animal Customer Service Representative, and why are they important?

To thrive as an Animal Customer Service Representative, you need a strong understanding of animal care, customer service principles, and typically a high school diploma or equivalent. Familiarity with scheduling software, point-of-sale systems, and basic veterinary or pet care databases is often required. Excellent communication, patience, and problem-solving skills help you address client concerns and handle animals gently and professionally. These skills ensure effective support for pet owners, smooth business operations, and a positive experience for both animals and clients.

What is the highest paying job to work with animals?

The highest paying jobs in animal-related fields include veterinarian and zoo director roles, with veterinarians earning a median salary of over $100,000 annually. Specialized roles such as veterinary surgeons or animal researchers often command higher salaries, especially with advanced certifications and experience.
More about Animal Customer Service jobs
What cities are hiring for Animal Customer Service jobs? Cities with the most Animal Customer Service job openings:
What states have the most Animal Customer Service jobs? States with the most job openings for Animal Customer Service jobs include:
What job categories do people searching Animal Customer Service jobs look for? The top searched job categories for Animal Customer Service jobs are:
Animal Customer Service jobs near you

CSR

VCA Animal Hospital

Chattanooga, TN

$14.50 - $19.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 2 days ago

Job description

Client Service Representative
We are seeking an experienced Client Service Representative to join our team.
At VCA Animal Hospitals, we take our mission statement - your pet's health is our top priority and excellent service is our goal - very seriously.   With every opportunity, we aim to exceed each pet owner's expectations.
We're looking for a personable yet highly professional "service extraordinaire" to join us in delivering our mission to our clients and their pets.
Why We Need You
As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities.   The CSR is the pivot around which the hospital operates and is responsible for:
Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
Scheduling and confirming appointments.
Placing outbound calls for follow-ups and reaching out to prospective clients.
Presenting and explaining fees, including processing payments.
Recommending, selecting, and obtaining products and services, including prescriptions.
Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
Managing medical records, charts, reports and correspondence.
Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times-both inside and outside.
We offer competitive compensation and great benefits for eligible employees, including medical/dental, generous personal pet care discounts and more!

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.

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