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Animal Customer Service Jobs (NOW HIRING)

Animal Care Hospital of Phoenix

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Animal Hospital Customer Service Representative

Phoenix, AZ · On-site

$37K - $49K/yr

... Customer Service/Communication • Organization/Schedule Management • Computer use/Record keeping • Money management • Housekeeping/Maintenance • Knowledge of animal behavior Previous ...

Animal Care Hospital of Phoenix

Be Seen First

Animal Hospital Customer Service Representative

Phoenix, AZ · On-site

$37K - $49K/yr

... Customer Service/Communication • Organization/Schedule Management • Computer use/Record keeping • Money management • Housekeeping/Maintenance • Knowledge of animal behavior Previous ...

NVA

Customer Service Representative

Houston, TX · On-site

$15.25 - $20.75/hr

The Champions Forest Animal Customer Service Representative serves as the primary point of contact for clients, providing exceptional customer service while supporting the medical team in a fast ...

Shoemaker Avenue Animal Hospital

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Customer Service Representative

West Wyoming, PA · On-site

$12 - $15/hr

Shoemaker Avenue Animal Hospital is seeking a dependable, friendly, and detail oriented full-time ... Prior receptionist or customer service experience preferred, but not required. * Veterinary ...

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All JobsAnimal Customer Service Jobs

Animal Customer Service information

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$9

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How much do animal customer service jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for animal customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Animal Customer Service vs Animal Care Assistant?

AspectAnimal Customer ServiceAnimal Care Assistant
Required CredentialsHigh school diploma; customer service experienceHigh school diploma; basic animal handling skills
Work EnvironmentPet stores, veterinary clinics, animal sheltersAnimal shelters, veterinary clinics, kennels
Employer & Industry UsageCustomer-facing roles in pet retail and servicesHands-on animal care in shelters and clinics
Common Search & ComparisonYesYes

Animal Customer Service focuses on assisting clients, managing appointments, and providing information about animals and services. Animal Care Assistants are involved in direct animal handling, feeding, and maintaining animal health. Both roles are essential in pet-related industries but differ mainly in their responsibilities and daily tasks.

What is an Animal Customer Service representative?

An Animal Customer Service representative is a professional who assists customers with inquiries and concerns related to animal care products, services, or facilities, such as veterinary clinics, pet stores, or animal shelters. They handle questions about products, schedule appointments, resolve issues, and provide guidance on animal care. Their role requires strong communication skills, empathy for both animals and their owners, and a good understanding of the company's offerings. They may also help with adoption processes, returns, and billing inquiries, depending on the workplace.

What are some common challenges faced in an Animal Customer Service role, and how can they be effectively managed?

Professionals in Animal Customer Service often encounter challenges such as handling emotional pet owners, managing urgent or sensitive situations (like lost pets or medical emergencies), and balancing multiple inquiries at once. Success in this role depends on maintaining empathy, clear communication, and composure under pressure. Collaborating closely with veterinarians, animal care staff, and other customer service representatives ensures that accurate information and support are provided to clients, contributing to a positive experience for both animals and their owners.

What are the key skills and qualifications needed to thrive as an Animal Customer Service Representative, and why are they important?

To thrive as an Animal Customer Service Representative, you need a strong understanding of animal care, customer service principles, and typically a high school diploma or equivalent. Familiarity with scheduling software, point-of-sale systems, and basic veterinary or pet care databases is often required. Excellent communication, patience, and problem-solving skills help you address client concerns and handle animals gently and professionally. These skills ensure effective support for pet owners, smooth business operations, and a positive experience for both animals and clients.
More about Animal Customer Service jobs
What cities are hiring for Animal Customer Service jobs? Cities with the most Animal Customer Service job openings:
What states have the most Animal Customer Service jobs? States with the most job openings for Animal Customer Service jobs include:
What job categories do people searching Animal Customer Service jobs look for? The top searched job categories for Animal Customer Service jobs are:
Animal Customer Service jobs near you
Infographic showing various Animal Customer Service job openings in the United States as of July 2026, with employment types broken down into 75% Full Time, 23% Part Time, 1% Temporary, and 1% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Large Animal Customer Service Representative

Large Animal Customer Service Representative

Community Veterinary Partners

Quakertown, PA • On-site

$16 - $18/hr

Part-time

Posted 19 days ago

Job description

Customer Service Representative – Large Animal Reception (Part-Time)

Quakertown Veterinary Clinic is seeking a friendly, organized, and professional Customer Service Representative to join our Large Animal Reception team.

If you enjoy working with people, thrive in a busy environment, and have an appreciation for horses and farm animals, we'd love to hear from you. As part of our 24/7 veterinary hospital, you'll play an important role in creating a positive experience for clients while supporting our large animal veterinarians and staff.

Our team is committed to providing compassionate, high-quality veterinary care and outstanding customer service every step of the way.

What You'll Do

As a member of our reception team, you'll help ensure the day-to-day operation of the large animal service runs smoothly. Responsibilities include:

  • Answering incoming phone calls in a courteous and professional manner
  • Assisting clients with questions and directing inquiries to the appropriate team members
  • Welcoming clients and managing the check-in and check-out process
  • Scheduling appointments and maintaining an organized daily schedule
  • Entering and updating client and patient records accurately
  • Preparing invoices and processing payments
  • Performing general administrative tasks, including filing, email, mail handling, and maintaining records
  • Completing and organizing required state documentation
Schedule
  • Part-time position
  • Consistent daytime hours supporting our Large Animal service
What We're Looking For
  • Previous experience in customer service, reception, or a client-facing role is required
  • Strong verbal and written communication skills
  • Excellent organizational skills with the ability to manage multiple tasks efficiently
  • A positive, team-oriented attitude and a commitment to providing exceptional customer service
  • Comfort working in a veterinary setting; experience with large animals is helpful but not required
  • Professional communication, appearance, and conduct
Why Work With Us?

Joining Quakertown Veterinary Clinic means becoming part of a collaborative team dedicated to exceptional veterinary care. As one of the first people our clients interact with, you'll help create a welcoming, supportive experience while contributing to the care of horses, livestock, and the people who depend on them. If you're looking for meaningful work in a professional and compassionate environment, we'd love to meet you.

Community Veterinary Partners logo

About Community Veterinary Partners

Sourced by ZipRecruiter

Today, we are more than 3,000 unique veterinary care providers whose job is to bring joy to families by caring for the pets they love. We do that by providing extraordinary care for all our members, no matter how many legs (or wings) they may have. At the end of the day, we are more than just pet people. we’re pet people people. Our Mission Our mission is to bring joy to families by providing the best care possible to the pets they love. We do this through a growing community of veterinary hospitals who have an established legacy of compassionate care.

Industry

Non-profits

Company size

1,001 - 5,000 Employees

Headquarters location

Philadelphia, PA, US

Year founded

2009

Social media

Twitter

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