Animal Control Dispatcher Jobs (NOW HIRING)

General Description Assists the public with questions or problems and directs them to the proper entity or personnel. Specialized clerical and receptionist work following well-established procedures. Essential Job Functions Essential functions are fundamental job duties.

They do not include marginal tasks which are also performed but are incidental to the primary functions. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position, nor does every position allocated to the class necessarily perform every duty listed. Personal characteristics required of all employees such as honesty, industry, sobriety and the ability to get along with others, are presumed qualities and may not be listed specifically.

Answer, respond to, and record incoming incident information; determine validity of complaints and prioritize service requests. Prioritize and assign officer responses to service requests; route and dispatch services; prepare statistical reports. Explain departmental policies, laws, and ordinances related to animal control, licensing, animal bites and vaccinations to the public; refer callers to other agencies as appropriate.

Maintain communication logs; monitor activities of field employees and maintain awareness of their location for safety and reports danger concerns to SRSO. Assist field staff by researching public information, licenses, warrants, and citations; communicate and share information with other agencies. Process records request, citations, warning notices, record checks, tracks subpoenas and complete conviction records; prepare and distribute court documents, dockets, dismissals, and voids on citations; act as a liaison with the County Attorney's Office.

Receives or creates bite reports for all known instances of potential rabies exposure. Contacts both the victims and the owners and reports to the health department. Maintain and update field records from reports; review prior animal records; document complaints and process incident reports; generate letters to owners.

Participates in trials and hearings upon request. Prepares correspondence, maintains records, prepares reports, and perform a variety of other support functions. Informs supervisor of any citizens concerns or other issues that may affect Animal Services.

Input complete and accurate information into the computer for all animal control calls that are to be dispatched to Animal Control Officers. Assists front desk as assigned. Interacts with the public in an effective and courteous manner.

Must demonstrate commitment to our mission, vision, values and goals and represent the County in a professional, dignified manner at all times both in actions and appearance. May have a role in the County's disaster preparation and/or disaster recovery efforts, as designated in the County Comprehensive Emergency Management Plan; may be required to work before, during and/or after an emergency. Must be able to meet minimum attendance standards.

Performs related duties as required. ESSENTIAL PHYSICAL, VISUAL AND COMMUNICATION SKILLS: The physical requirements are that of sedentary work and include exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

Walking and standing are required occasionally. Requires repetitive motion of the wrists, hands and/or fingers. Requires fingering to include picking, pinching, typing or otherwise working primarily with fingers rather than with the whole hand as in handling.

Required to operate a motor vehicle in the performance of job functions. Requires close visual acuity to perform an activity such as: preparing and analyzing data and figures. Transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes.

Requires the expression or exchange of ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to others accurately, loudly or quickly. Requires perceiving the nature of sounds at normal speaking levels with or without correction.

Ability to receive detailed information through oral communication and to make the discriminations in sound. ENVIRONMENTAL CONDITIONS: The work environment involves moderate risks or discomforts that require special safety precautions and/or is exposed to one or more disagreeable conditions such as irate customers, outdoor weather conditions, excessive noise, extreme temperatures, odor, dust, etc. at least 25% but less than 50% of the work time.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: Knowledge of business English, spelling, arithmetic and office practices and procedures; database software; internet, spreadsheet and word processing software; geographical layout of Santa Rosa County, including streets and highways; different agencies or organizations available to assist citizens. Required to operate a personal computer and word processing, spreadsheet and/or database programs. Required to speak clearly and distinct in a well-modulated and pleasant voice using correct grammar and choice of words; react calmly and use common sense when assisting the public; write legible and detailed reports.

Minimum & Preferred Qualifications A four-year high school diploma or its educational equivalent; supplemented by one (1) year of administrative or clerical experience; or an equivalent combination of education training and experience that provides the required knowledge, skills and abilities. Must be computer literate. Experience with Microsoft Word and Excel is required.

Requires a minimum typing speed of 20 cwpm. LICENSURE AND/OR CERTIFICATIONS: Requires a valid driver license at the date of hire and maintain said license while employed in this position. Supplemental Information Applicants must have at least the minimum educational documentation and/or certifications (requested within the job description) uploaded with their application to be eligible for consideration.

Documentation may be uploaded at the time of application, scanned and emailed, faxed, or hand-delivered. NOTE: The information given on your application will be evaluated against the minimum qualifications of the job description. After all applications are evaluated, your name will be placed on the employment list and sent to appropriate hiring authority for consideration.

The online application and complete job descriptions can be viewed at www.santarosa.fl.gov Complete job descriptions may also be obtained at the Human Resources office located at 6495 Caroline Street, Suite H Milton, FL 32570. Candidates may be asked to demonstrate knowledge and skills related to the position during the interview process. A Drug Free Workplace/EQUAL OPPORTUNITY EMPLOYER /Veteran's Preference will be given in accordance with Florida Statutes.