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Amtrak Customer Service Jobs (NOW HIRING)

Amtrak

Crew Clerk - 90295358 - Boston

Boston, MA

$28.59 - $38.12/hr

Some experience in customer service * Must comply with the company's uniform and grooming policy to present a positive image on behalf of Amtrak through manners, actions and personal style

Amtrak

Drawbridge Operator - 90414119 - Groton

Groton, CT · On-site

$34.88 - $38.76/hr

Prefer someone who has demonstrated experience in a customer service role. COMMUNICATIONS AND ... Amtrak maintains a culture that values high performance and recognizes individual employee ...

Amtrak

Drawbridge Operator - 90414119 - Groton

Groton, CT · On-site

$34.88 - $38.76/hr

Prefer someone who has demonstrated experience in a customer service role. COMMUNICATIONS AND ... Amtrak maintains a culture that values high performance and recognizes individual employee ...

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How much do amtrak customer service jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for amtrak customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an Amtrak Customer Service?

An Amtrak Customer Service job involves assisting passengers with ticketing, reservations, inquiries, and resolving issues to ensure a smooth travel experience. Employees in this role provide information about schedules, fares, and policies while delivering excellent customer support. They may also assist with boarding, luggage, and addressing passenger concerns. Strong communication and problem-solving skills are essential for success in this role.

What does an Amtrak Customer Service representative do?

A typical day as an Amtrak Customer Service representative involves assisting passengers with ticket purchases, answering inquiries about schedules and routes, providing boarding information, and resolving any issues or complaints that arise during travel. You may work at ticket counters, information desks, or on boarding platforms, often collaborating closely with conductors, station staff, and other team members. The fast-paced environment means adaptability and a focus on customer satisfaction are vital, as you will manage varying passenger needs throughout the day. This dynamic role offers the opportunity to interact with a diverse range of travelers while ensuring a smooth and enjoyable journey for all.

What skills and qualifications are needed for an Amtrak Customer Service?

To thrive as an Amtrak Customer Service representative, you need excellent communication skills, a high school diploma (or equivalent), and experience in customer-facing roles. Familiarity with ticketing systems, reservation software, and sometimes knowledge of basic safety protocols are important technical qualifications. Outstanding interpersonal skills, patience, and problem-solving abilities set top performers apart in this role. These skills are essential for delivering a positive travel experience, efficiently resolving passenger concerns, and maintaining Amtrak's high service standards.

What does a customer service representative do at Amtrak?

A customer service representative at Amtrak assists passengers with ticketing, reservations, and travel information. They handle inquiries, resolve issues, and provide support both in person and over the phone, often using reservation systems and communication skills to ensure a positive travel experience.
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Amtrak Customer Service jobs near you
Infographic showing various Amtrak Customer Service job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Crew Clerk - 90295358 - Boston

Amtrak

Boston, MA

$28.59 - $38.12/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 28 days ago

Amtrak rating

8.1

Company rating: 8.1 out of 10

Based on 148 frontline employees who took The Breakroom Quiz

40th of 101 rated public transport

Job description

Your success is a train ride away!

As we move America's workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.

Are you ready to join our team?

Our values of 'Do the Right Thing, Excel Together and Put Customers First' are at the heart of what matters most to us, and our Core Capabilities, 'Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security' are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.

Job Summary

This position is responsible for handling data entry of assigned passenger train equipment including related train consist and delay files, and copying and distributing Division Notices and Bulletin Orders.

Essential Functions
  • Must be conversant with computer terminal equipment and PC for data entry/retrieval function
  • Experience with typing
  • Prepare necessary reports as designated by the Manager of Train Operations
  • Must have the following office skills:
    • Faxing
    • Scanning
    • Microsoft Word
    • Excel
    • Data entry retrieval function experience
    • Other duties as assigned by Supervisor
Minimum Qualifications
  • High School Diploma or GED
  • Must comply with the company's uniform and grooming policy to present a positive image on behalf of Amtrak through manners, actions and personal style
  • Must be able to lift 50lbs
  • Must be proficient with baggage & express operation
  • General experience with computer-based office equipment
  • Must be able to work under pressure
  • Learn policy and procedures quickly
  • Be able to work with minimal supervision
Preferred Qualifications
  • Some experience in customer service
  • Must comply with the company's uniform and grooming policy to present a positive image on behalf of Amtrak through manners, actions and personal style
  • Demonstrated business management experience.
  • Prior satisfactory work experience in customer service.
  • Demonstrated leadership and supervisory skills.
  • Working knowledge of Amtrak policies and procedures.
Communications and Interpersonal Skills
  • Read, speak, and write in English
  • Must have excellent oral and written communication skills
  • The ability to maintain a positive, good-natured attitude is essential
  • Representative must be comfortable with interacting with customers, speaking on a public address system and using Amtrak computer systems.

The hourly range is $28.59 - $38.12 (with opportunity for increases, as per the applicable collective bargaining agreement, after beginning employment). 

Health and Wellbeing Financial and Retirement Work and Family Life Support Health, Dental, and Vision Insurance 401K  Rail Pass Privileges Wellness Programs Railroad Retirement Benefits Employee Assistance Program Medical Plan Opt-out Credit Life Insurance Commuter and Flexible Spending Accounts No-cost Personal Health Advocate No-cost Financial Advisor Session Fertility and Family Building Benefits

Some benefits are subject to the collective bargaining agreement. Learn more about our benefits offerings here.

Requisition ID:166967
Posting Location(s):Massachusetts

Relocation Offered:No
Travel Requirements:Up to 25%
You power our progress through your performance.

We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions.


Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen.

Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law.


In accordance with DOT regulations (49 CFR 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.

In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. 1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses.


Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race/color, to include traits historically associated with race, including but not limited to, hair texture and hairstyles such as braids, locks and twists, religion, sex (including pregnancy, childbirth and related conditions, such as lactation), national origin/ethnicity, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.

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About Amtrak

Sourced by ZipRecruiter

As we move America's workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.

Industry

Travel arrangement services

Company size

10,000+ Employees

Headquarters location

Washington, DC, US

Year founded

1971

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