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Amtrak Customer Service Jobs (NOW HIRING)

Infojini Inc

Sr. Instructional Designer

Wilmington, DE · On-site

Company Description Infojini Consulting is a full service IT consulting, services, and staffing ... of Amtrak customer facing applications and revenue channels such as Amtrak.com and Mobile Rider ...

Amtrak

Crew Clerk - 90295358 - Boston

Boston, MA · On-site

$28.59 - $38.12/hr

Some experience in customer service * Must comply with the company's uniform and grooming policy to present a positive image on behalf of Amtrak through manners, actions and personal style

Amtrak

Trainmaster I - 90072125 - Washington

Washington, DC · On-site

$114K - $119K/yr

Oversight of the operation in connection with the Road Foremen, to ensure optimum safety, customer service, and on-time performance in compliance with all federal, state, local, and Amtrak rules and ...

Amtrak

Crew Clerk - 90295358 - Boston

Boston, MA · On-site

$28.59 - $38.12/hr

Some experience in customer service * Must comply with the company's uniform and grooming policy to present a positive image on behalf of Amtrak through manners, actions and personal style

Amtrak

Crew Clerk - 90295358 - Boston

Boston, MA · On-site

$28.59 - $38.12/hr

Some experience in customer service * Must comply with the company's uniform and grooming policy to present a positive image on behalf of Amtrak through manners, actions and personal style

Amtrak

Trainmaster I - 90072125 - Washington

Washington, DC · On-site

$114K - $119K/yr

Oversight of the operation in connection with the Road Foremen, to ensure optimum safety, customer service, and on-time performance in compliance with all federal, state, local, and Amtrak rules and ...

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How much do amtrak customer service jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for amtrak customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an Amtrak Customer Service?

An Amtrak Customer Service job involves assisting passengers with ticketing, reservations, inquiries, and resolving issues to ensure a smooth travel experience. Employees in this role provide information about schedules, fares, and policies while delivering excellent customer support. They may also assist with boarding, luggage, and addressing passenger concerns. Strong communication and problem-solving skills are essential for success in this role.

What does an Amtrak Customer Service representative do?

A typical day as an Amtrak Customer Service representative involves assisting passengers with ticket purchases, answering inquiries about schedules and routes, providing boarding information, and resolving any issues or complaints that arise during travel. You may work at ticket counters, information desks, or on boarding platforms, often collaborating closely with conductors, station staff, and other team members. The fast-paced environment means adaptability and a focus on customer satisfaction are vital, as you will manage varying passenger needs throughout the day. This dynamic role offers the opportunity to interact with a diverse range of travelers while ensuring a smooth and enjoyable journey for all.

What skills and qualifications are needed for an Amtrak Customer Service?

To thrive as an Amtrak Customer Service representative, you need excellent communication skills, a high school diploma (or equivalent), and experience in customer-facing roles. Familiarity with ticketing systems, reservation software, and sometimes knowledge of basic safety protocols are important technical qualifications. Outstanding interpersonal skills, patience, and problem-solving abilities set top performers apart in this role. These skills are essential for delivering a positive travel experience, efficiently resolving passenger concerns, and maintaining Amtrak's high service standards.

What does a customer service representative do at Amtrak?

A customer service representative at Amtrak assists passengers with ticketing, reservations, and travel information. They handle inquiries, resolve issues, and provide support both in person and over the phone, often using reservation systems and communication skills to ensure a positive travel experience.
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Amtrak Customer Service jobs near you
Infographic showing various Amtrak Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

GEB CUSTOMER SERVICE REP - 90410390 - Seattle

Amtrak

Seattle, WA • On-site

$30.32/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 24 days ago

Amtrak rating

8.1

Company rating: 8.1 out of 10

Based on 148 frontline employees who took The Breakroom Quiz

40th of 101 rated public transport

Job description

Your success is a train ride away!

As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.

Are you ready to join our team?

Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.

Job Summary

This Position is responsible for providing our passengers with superior customer service from behind the ticket counter or on the station floor or platform.

Essential Functions
  • The incumbent will be responsible for greeting, servicing and general comfort of each passenger.
  • Provide assistance to customers with special needs, assist passengers with luggage, and boarding trains.
  • Make ticket reports promptly, properly safeguard company funds properly, and prepare related reports.
  • Responsible for the proper care and preventative maintenance of the ticket printers and Quik-Trak machines. Keep all information racks filled as needed.
  • Perform miscellaneous clerical duties related to the station.
  • Dissemination of both verbal and printed information to passengers including schedules, fares, routing, city highlights, boarding information, tours and other intermodal transportation.
  • Ensure all passenger train boarding(s) are timely. Will verify passengers are properly ticketed or have the proper travel documents and ensure compliance with baggage requirements prior to admission to station platforms.
  • Required to perform janitorial duties.
  • Handle checked baggage, package express and company materials in the station and on/off train.
     
Minimum Qualifications
  • Proficient with baggage & express operation and be able to quote rates & information.
  • Able to lift items that weigh up to 50lbs.
  • Able to push or pull a baggage cart and operate baggage equipment (i.e. tow tractor).
  • Must have a High School Diploma or GED.
  • Valid Driver’s License required
Preferred Qualifications
  • Must be skilled in the processing of all types of Amtrak tickets, and a thorough understanding of tariffs to properly price tickets.
  • Qualified with the operation of Arrow, RailRes/Stars and QuikTrak. Position will be governed by all Corporate, Company, and station policies.
  • Familiar with the operation of the Passenger Information Display System.
Communications and Interpersonal Skills
  • Must have excellent written and oral communication skills.
  • The ability to maintain a positive, good-natured attitude is essential.
  • Comfortable with interacting with customers, speaking on a public address system, and using Amtrak computer systems.

The hourly range is $30.32 – (with opportunity for increases, as per the applicable collective bargaining agreement, after beginning employment). 

Health and WellbeingFinancial and RetirementWork and Family Life SupportHealth, Dental, and Vision Insurance401K Rail Pass PrivilegesWellness ProgramsRailroad Retirement BenefitsEmployee Assistance ProgramMedical Plan Opt-out CreditLife InsuranceCommuter and Flexible Spending AccountsNo-cost Personal Health AdvocateNo-cost Financial Advisor SessionFertility and Family Building Benefits

Some benefits are subject to the collective bargaining agreement. Learn more about our benefits offerings here.

Requisition ID:166966
Posting Location(s):Washington

Relocation Offered:No
Travel Requirements:Up to 25%
You power our progress through your performance.

We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions.


Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen.

Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law.


In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.

In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. §1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses.


Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race/color, to include traits historically associated with race, including but not limited to, hair texture and hairstyles such as braids, locks and twists, religion, sex (including pregnancy, childbirth and related conditions, such as lactation), national origin/ethnicity, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.

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About Amtrak

Sourced by ZipRecruiter

As we move America's workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.

Industry

Travel arrangement services

Company size

10,000+ Employees

Headquarters location

Washington, DC, US

Year founded

1971

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