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How much do amtrak customer service jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for amtrak customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an Amtrak Customer Service job?

An Amtrak Customer Service job involves assisting passengers with ticketing, reservations, inquiries, and resolving issues to ensure a smooth travel experience. Employees in this role provide information about schedules, fares, and policies while delivering excellent customer support. They may also assist with boarding, luggage, and addressing passenger concerns. Strong communication and problem-solving skills are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Amtrak Customer Service position, and why are they important?

To thrive as an Amtrak Customer Service representative, you need excellent communication skills, a high school diploma (or equivalent), and experience in customer-facing roles. Familiarity with ticketing systems, reservation software, and sometimes knowledge of basic safety protocols are important technical qualifications. Outstanding interpersonal skills, patience, and problem-solving abilities set top performers apart in this role. These skills are essential for delivering a positive travel experience, efficiently resolving passenger concerns, and maintaining Amtrak's high service standards.

What does a customer service representative do at Amtrak?

A customer service representative at Amtrak assists passengers with ticketing, reservations, and travel information. They handle inquiries, resolve issues, and provide support both in person and over the phone, often using reservation systems and communication skills to ensure a positive travel experience.

Can I work remotely on Amtrak?

Amtrak Customer Service roles are primarily based in call centers and on-site locations, and remote work is generally not available for these positions. Some administrative or corporate roles within Amtrak may offer remote or hybrid options, but customer-facing roles typically require in-person presence. Candidates should review specific job postings for remote work opportunities and requirements.

What does a typical day look like for an Amtrak Customer Service representative?

A typical day as an Amtrak Customer Service representative involves assisting passengers with ticket purchases, answering inquiries about schedules and routes, providing boarding information, and resolving any issues or complaints that arise during travel. You may work at ticket counters, information desks, or on boarding platforms, often collaborating closely with conductors, station staff, and other team members. The fast-paced environment means adaptability and a focus on customer satisfaction are vital, as you will manage varying passenger needs throughout the day. This dynamic role offers the opportunity to interact with a diverse range of travelers while ensuring a smooth and enjoyable journey for all.

Does Amtrak have remote customer service jobs?

Amtrak customer service roles are primarily based at stations or call centers, but some positions may offer remote work options, especially for customer support agents with experience in call handling and computer skills. Availability of remote jobs varies and typically requires strong communication skills and familiarity with ticketing systems. Candidates should review current job postings for specific remote opportunities.

Is it hard to get hired by Amtrak?

Getting hired as an Amtrak customer service representative can involve a competitive application process that includes submitting a resume, completing assessments, and participating in interviews. Candidates often need good communication skills, customer service experience, and sometimes background checks or training. The hiring process duration varies depending on the position and applicant pool.
More about Amtrak Customer Service jobs
What cities are hiring for Amtrak Customer Service jobs? Cities with the most Amtrak Customer Service job openings:
What states have the most Amtrak Customer Service jobs? States with the most job openings for Amtrak Customer Service jobs include:
What job categories do people searching Amtrak Customer Service jobs look for? The top searched job categories for Amtrak Customer Service jobs are:
Amtrak Customer Service jobs near you
Infographic showing various Amtrak Customer Service job openings in the United States as of July 2026, with employment types broken down into 7% Full Time, 52% Temporary, 39% Nights, and 2% Summer. Highlights an 96% Physical, 2% Hybrid, and 2% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Representative - 90195468 - Carbondale

Customer Service Representative - 90195468 - Carbondale

Amtrak

Carbondale, IL • On-site

$29.29 - $39.05/hr

Other

Medical, Dental, Vision, Life, Retirement

Posted 13 days ago

Amtrak rating

8.0

Company rating: 8.0 out of 10

Based on 144 frontline employees who took The Breakroom Quiz

28th of 81 rated public transport

Job description

Your success is a train ride away!

As we move America's workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.

Are you ready to join our team?

Our values of 'Do the Right Thing, Excel Together and Put Customers First' are at the heart of what matters most to us, and our Core Capabilities, 'Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security' are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.

Job Summary

This Position is responsible for providing our passengers with superior customer service from behind the ticket counter or on the station floor or platform.

Essential Functions
  • The incumbent will be responsible for greeting, servicing and general comfort of each passenger
  • Provide assistance to customers with special needs, assist passengers with luggage, and boarding trains
  • Make ticket reports promptly, properly safeguard company funds properly, and prepare related reports
  • Responsible for the proper care and preventative maintenance of the ticket printers and Quik-Trak machines. Keep all information racks filled as needed. Perform miscellaneous clerical duties related to the station
  • Dissemination of both verbal and printed information to passengers including schedules, fares, routing, city highlights, boarding information, tours and other intermodal transportation.
  • Ensure all passenger train boarding(s) are timely. Will verify passengers are properly ticketed or have the proper travel documents and ensure compliance with baggage requirements prior to admission to station platforms
  • Required to perform janitorial duties
  • Handle checked baggage, package express and company materials in the station and on/off train
Minimum Qualifications
  • Able to lift items that weigh up to 50lbs
  • Able to push or pull a baggage cart and operate baggage equipment (i.e. tow tractor,)
  • Must have a HS Diploma or GED.
  • Valid Driver's License required
Preferred Qualifications
  • Must be skilled in the processing of all types of Amtrak tickets, and a thorough understanding of tariffs to properly price tickets
  • Qualified with the operation of Arrow, RailRes/Stars and QuikTrak. Position will be governed by all Corporate, Company, and station policies
  • Familiar with the operation of the Passenger Information
  • Proficient with baggage & express operation and be able to quote rates & information
Communications and Interpersonal Skills
  • Must have excellent written and oral communication skills.
  • The ability to maintain a positive, good-natured attitude is essential.
  • Comfortable with interacting with customers, speaking on a public address system, and using Amtrak computer systems

The hourly range is $29.29 - $39.05 (with opportunity for increases, as per the applicable collective bargaining agreement, after beginning employment). 

Health and Wellbeing Financial and Retirement Work and Family Life Support Health, Dental, and Vision Insurance 401K  Rail Pass Privileges Wellness Programs Railroad Retirement Benefits Employee Assistance Program Medical Plan Opt-out Credit Life Insurance Commuter and Flexible Spending Accounts No-cost Personal Health Advocate No-cost Financial Advisor Session Fertility and Family Building Benefits

Some benefits are subject to the collective bargaining agreement. Learn more about our benefits offerings here.

Requisition ID:166681
Posting Location(s):Illinois

Relocation Offered:No
Travel Requirements:Up to 25%
You power our progress through your performance.

We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions.


Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen.

Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law.


In accordance with DOT regulations (49 CFR 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.

In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. 1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses.


Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race/color, to include traits historically associated with race, including but not limited to, hair texture and hairstyles such as braids, locks and twists, religion, sex (including pregnancy, childbirth and related conditions, such as lactation), national origin/ethnicity, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.

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About Amtrak

Sourced by ZipRecruiter

As we move America's workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.

Industry

Travel arrangement services

Company size

10,000+ Employees

Headquarters location

Washington, DC, US

Year founded

1971

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