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Amex Virtual Customer Jobs in Utah (NOW HIRING)

S. banking operation serving consumer and small business customers with payments, financing, and ... As part of Team Amex, you'll experience our powerful backing with comprehensive support for your ...

Amex Virtual Customer information

See Utah salary details

$11

$16

$21

How much do amex virtual customer jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for amex virtual customer in Utah is $16.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $17.07 per hour, depending on experience, location, and employer.

What is an Amex Virtual Customer Care Professional?

An Amex Virtual Customer Care Professional is a remote employee who provides customer service and support for American Express card members. These professionals handle inquiries about accounts, resolve issues, and assist with services such as payments, rewards, and card benefits—all from a virtual (work-from-home) environment. They are trained to deliver high-quality service using digital communication tools like phone, chat, and email, ensuring customers receive the assistance they need without visiting a branch.

What are the key skills and qualifications needed to thrive as an Amex Virtual Customer Care Professional?

To thrive as an Amex Virtual Customer Care Professional, you need strong customer service experience, effective problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, secure communication platforms, and call center systems is important for daily operations. Excellent verbal communication, patience, and the ability to work independently are standout soft skills in this role. These skills ensure efficient, empathetic service, maintaining Amex’s high standards for customer satisfaction in a remote environment.

What are some common challenges faced by Amex Virtual Customer Care Professionals, and how can they be managed effectively?

Amex Virtual Customer Care Professionals often face challenges such as handling high call volumes, resolving complex customer concerns remotely, and adapting to evolving digital tools. Successfully managing these challenges involves developing strong communication skills, staying organized, and proactively seeking support from team leads or training resources. Building a routine, leveraging knowledge bases, and participating in team meetings can also help maintain productivity and job satisfaction while working from home.

What is the difference between Amex Virtual Customer vs Amex Customer Service Representative?

AspectAmex Virtual CustomerAmex Customer Service Representative
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentRemote, home-basedCall centers or office-based, may include remote options
Employer & Industry UsageAmerican Express, financial servicesAmerican Express, financial services
Job FocusHandling customer inquiries, account support remotelyAssisting customers with inquiries, resolving issues via phone or chat

Both roles involve customer support within American Express, requiring similar credentials and industry experience. The key difference is that Amex Virtual Customer positions are remote, focusing on online or phone support from home, while Amex Customer Service Representatives may work in call centers or remotely. Both roles serve to assist customers and maintain service quality in the financial services industry.

What are popular job titles related to Amex Virtual Customer jobs in Utah?

For Amex Virtual Customer jobs in Utah, the most frequently searched job titles are:

What cities in Utah are hiring for Amex Virtual Customer jobs?

Cities in Utah with the most Amex Virtual Customer job openings:

Infographic showing various Amex Virtual Customer job openings in Utah as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $33,837 per year, or $16.3 per hour.

Campus Undergraduate Summer Internship Program - 2027 Staff Auditor, Internal Audit Group - Salt ...

American Express

Salt Lake City, UT • On-site

Full-time

Re-posted 5 days ago


Key responsibilities

  • Develop operational internal audit skills through an internal audit focused project.

  • Gain hands-on experience in identifying and evaluating risk, business process controls, and technology controls.

  • Learn and apply internal audit methodologies across various portfolios within the third line.


American Express rating

8.6

Company rating: 8.6 out of 10

Based on 37 frontline employees who took The Breakroom Quiz

26th of 154 rated financial services


Job description

American Express' Internal Audit Group's (IAG's) mission is to protect and enhance organizational value by providing independent, objective and risk-based assurance and advisory services, and to influence the way the Company manages risk. IAG at American Express achieves our Winning Aspirations to be a world class internal audit function by: 

  • Leveraging data, automation, and AI. 

  • Delivering timely, pragmatic, and forward-looking risk insights

  • Developing leaders to enrich the colleague experience 

Collectively, IAG's critical initiatives, combined with our greatest asset - our people - enable IAG to use advanced data analysis capabilities, provide greater and continuous assurance, and help ensure quality products and services are provided to American Express customers. The IAG group performs operational audits. 

We are looking for those who share our mission and aspirations and are passionate about influencing the way the Company manages risk in a collaborative, people-focused environment.  

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

  • Competitive base salaries
  • Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counselling support through our Healthy Minds program
  • Career development and training opportunities

    For a full list of Team Amex benefits, visit out Colleague Benefits Site.

    American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

    We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

    US Job Seekers - Click to view the "Know Your Rights" poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster

    The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

    Minimum Qualifications 

    • Currently enrolled in a full-time Bachelor's degree program

    • Candidates with an expected graduation date between December 2027 and June 2028

    Preferred Qualifications 

    • Pursuing a BA, BS, or equivalent degree in accounting, finance, information systems, data analytics or information technology related field

    Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

    Those joining will develop operational internal audit skills through an internal audit focused project, which exposes the auditor to various portfolios within the third line. You will gain hands-on audit experience, where you will develop the ability to identify and evaluate risk, business process controls, and/or technology controls across American Express. 

    As a summer intern, you'll have the opportunity to learn and apply our internal audit methodology, while gaining an understanding of the American Express business model.

    Key responsibilities can include: 

    • Serve as a key team member on operational audit projects by evaluating risk, documenting processes under review, implementing audit tests (including business process and technology control tests), and detailing results in accordance with IAG methodology, policies, and procedures. 

    • Research and learn about an audit entity.

    • Deploy critical thinking to assess what could go wrong and the impact to the business, while using evidence to support risk and control conclusions. 

    • Support leaders and senior auditors in achieving audit objectives by collaborating in a team environment, attending walkthroughs, and detailing work papers. 

    • Partner with business process audit teams and management to understand key processes, risks, and controls; develop control tests; and analyze and interpret results. 

    • Build audit proficiency through ongoing professional development, including strengthening data skills.  

    Potential Projects or Key Deliverables

    • A candidate in this role may expect to support operational audit projects to evaluate risk, document processes under review, complete audit tests (including business process and technology control tests), and document results competently in accordance with American Express IAG methodology, policies and procedures. 

    • Deliverables may include documentation of audit planning checklist, work papers, Audit Reports, or other audit documentation. 


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