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Americhem Jobs (NOW HIRING)

Americhem

Customer Service Specialist

Liberty, NC · On-site

$17 - $22.25/hr

Position Summary: The Customer Service Specialist (CSS) serves as the frontline liaison between customers and the manufacturing organization. This role is responsible for managing customer ...

Americhem International

Warehouse Associate

Altoona, PA · On-site

$15.75 - $18.75/hr

PA's leading distributor of janitorial and office supplies is currently seeking a motivated employee to join its awesome Distribution team as a Warehouse Associate. This individual will ensure all ...

Americhem International

Warehouse Associate

Altoona, PA · On-site

$15.75 - $18.75/hr

PA's leading distributor of janitorial and office supplies is currently seeking a motivated employee to join its awesome Distribution team as a Warehouse Associate. This individual will ensure all ...

Americhem International

Warehouse Associate

Altoona, PA · On-site

$15.75 - $18.75/hr

PA's leading distributor of janitorial and office supplies is currently seeking a motivated employee to join its awesome Distribution team as a Warehouse Associate. This individual will ensure all ...

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How much do americhem jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for americhem in the United States is $19.95, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $21.15 per hour, depending on experience, location, and employer.

What is the difference between Americhem vs Chemist?

AspectAmerichemChemist
Required CredentialsHigh school diploma or equivalent; technical training or associate degree often preferredBachelor's degree in chemistry or related field; advanced degrees for specialized roles
Work EnvironmentManufacturing facilities, laboratories, quality controlResearch labs, industrial settings, laboratories
Industry UsagePlastic additives, colorants, masterbatches manufacturingResearch, development, testing, and analysis in various industries

Americhem typically focuses on manufacturing and quality control within the plastics industry, requiring technical skills and hands-on work. Chemists often engage in research, development, and testing, with a stronger emphasis on scientific analysis. While both roles may work in laboratory settings, Americhem roles are more production-oriented, whereas chemists are more research-focused.

What is Americhem and what does the company do?

Americhem is a global manufacturer specializing in custom color and additive masterbatches, engineered compounds, and performance technologies for the plastics industry. The company serves a wide range of markets, including automotive, building and construction, packaging, healthcare, and fibers. Americhem develops innovative solutions to enhance the appearance, performance, and sustainability of plastic products by working closely with customers to meet their specific requirements.

What are some typical challenges faced by professionals working at Americhem, particularly in technical or production roles?

Professionals at Americhem, especially those in technical or production positions, often face challenges related to maintaining high-quality standards while meeting tight production deadlines. Adapting to evolving customer requirements and integrating new materials or color technologies can also be demanding. Collaboration across departments—such as R&D, manufacturing, and sales—is essential to ensure customer satisfaction and product innovation. Staying updated on industry regulations and safety protocols is another key responsibility that requires ongoing attention.

What are the key skills and qualifications needed to thrive as a Colorant Technician at Americhem, and why are they important?

To thrive as a Colorant Technician at Americhem, you need a background in chemistry or a related field, experience with color matching, and knowledge of polymer processing. Familiarity with laboratory equipment, spectrophotometers, and quality management systems is typically required. Attention to detail, problem-solving abilities, and effective teamwork are crucial soft skills for success. These skills ensure precise formulation, consistent product quality, and efficient collaboration in a manufacturing environment.
More about Americhem jobs
What cities are hiring for Americhem jobs? Cities with the most Americhem job openings:
What states have the most Americhem jobs? States with the most job openings for Americhem jobs include:
What job categories do people searching Americhem jobs look for? The top searched job categories for Americhem jobs are:
Americhem jobs near you
Infographic showing various Americhem job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution, with an average salary of $41,496 per year, or $19.9 per hour.
Customer Service Specialist

Customer Service Specialist

Americhem

Liberty, NC • On-site

$17 - $22.25/hr

Other

Posted 4 days ago

Americhem rating

9.0

Company rating: 9.0 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

2nd of 79 rated plastic manufacturers

Job description

Position Summary:

The Customer Service Specialist (CSS) serves as the frontline liaison between customers and the manufacturing organization. This role is responsible for managing customer communications, processing orders, and ensuring timely and accurate fulfillment. The CSR works collaboratively with cross-functional teams—including Production, Planning, Logistics, and Sales—to deliver an exceptional customer experience. By maintaining professionalism, accuracy, and responsiveness, the CSR helps strengthen customer relationships and support organizational goals.

Position Requirements/Preferred Qualifications:

Education: Bachelor’s degree in Business, Marketing, Communications, or a related field preferred.


Candidates with a high school diploma or associate degree and 2+ years of relevant experience will also be considered.


Experience: 2+ years of Customer Service experience, preferably in a manufacturing or industrial setting.

Experience with ERP systems (preferably IFS) and CRM platforms (preferably Salesforce).

Experience in manufacturing or B2B order processing environment is a plus.

Skills: Strong oral and written communication skills.

Proficiency in Microsoft Office (Excel, Word, Outlook, Teams).

CRM experience (Salesforce or similar) preferred.

Strong attention to detail and ability to manage multiple tasks simultaneously.

Ability to work independently and collaboratively within a team.

Strong problem-solving abilities.

Essential Duties: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The duties listed below are representative of the knowledge, skill and/or ability required.

Essential Duties:

  • Serve as the primary point of contact for customers via phone, email, or service ticketing systems.
  • Provide accurate and timely information on order status, product availability, pricing, and delivery schedules.
  • Ensure all customer communications are handled with courtesy and professionalism.
  • Enter and process customer orders accurately and efficiently within the ERP system.
  • Handle customer requests for order changes, returns, and credits in accordance with company policies.
  • Collaborate with internal departments to confirm order details, production timelines, and shipping arrangements.
  • Investigate and resolve routine customer inquiries, including delivery delays, invoice discrepancies, or documentation needs.
  • Escalate complex or unresolved issues following established escalation protocols.
  • Communicate proactively with customers regarding order status changes or potential issues.
  • Maintain detailed and accurate records of all customer interactions, orders, and correspondence.
  • Ensure all data entries and documentation adhere to Standard Operating Procedures (SOPs).
  • Perform regular reviews of order accuracy to minimize errors and rework.
  • Gather insights from customers regarding recurring issues or improvement opportunities.
  • Report customer feedback and trends to the Team Lead or Supervisor for review and action.
  • Support process improvements to enhance customer satisfaction and operational efficiency.


Additional Position Responsibilities

  • Communicate effectively across all levels of the organization to meet sales goals.
  • Stay up to date with industry trends and attend relevant training.
  • Work independently while collaborating with other departments to ensure customer satisfaction.
  • Follow company policies, safety protocols, and contribute to continuous improvement efforts.


Desired Qualities/Attributes

  • Strong organizational skills with the ability to manage multiple priorities.
  • Results-driven with a proactive approach to problem-solving.
  • Customer-focused mindset with the ability to build strong relationships.
  • Ability to adapt to changing priorities and work effectively under pressure.
  • Strong teamwork and collaboration skills.

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