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The Executive Assistant will provide high-level administrative, operational, and project support to the Director of Enterprise Identity and the broader EID leadership team. This role is the operational backbone of a fast-paced technical organization owning authentication and authorization systems (Smart Authentication, OAuth/OIDC infrastructure, SAF, identity modernization). The ideal candidate is proactive, discreet, technically curious, and able to translate ambiguous priorities into structured execution.
Responsibilities
Calendar & Scheduling
• Own complex calendar management across multiple time zones for the Director and key leaders.
• Triage meeting requests, resolve conflicts, and protect deep-work blocks.
• Coordinate recurring leadership cadences: 1:1s, staff meetings, skip-levels, and cross-org reviews.
Communications & Stakeholder Management
• Draft, proofread, and route executive-level communications (email, Slack, decks, memos).
• Serve as a trusted liaison between the Director and internal/external stakeholders, including senior leadership, partner orgs (Atwork, Commercial Space, Risk), and external vendors.
• Handle sensitive information with absolute discretion (HR matters, compliance issues, vendor negotiations).
Travel & Expense
• Plan domestic and international travel, including agendas, ground transport, and contingency planning.
• Manage expense reports, reconciliations, and corporate card compliance per AmEx T&E policy.
Meeting & Workshop Operations
• Plan and execute logistics for offsites, multi-day workshops (e.g., Identity Modernization 3-Day Workshop), and town halls.
• Prepare agendas, pre-reads, and materials; capture decisions and action items; drive follow-through.
• Coordinate AV, catering, room booking, and remote-participant experience.
Project & Operational Support
• Track action items, OKRs, and initiative status across the EID portfolio.
• Support contractor onboarding/offboarding logistics (e.g., vendor transitions, access provisioning coordination with HR/IT).
• Assist with performance review cycle logistics, talent reviews, and team events.
• Maintain organizational artifacts: org charts, distribution lists, SharePoint/Confluence spaces, and team playbooks.
Budget & Vendor Coordination
• Support PO creation, invoice tracking, and vendor onboarding workflows.
• Partner with Finance on budget tracking, reforecasts, and quarterly reviews.
Qualifications
Required Qualifications
• 5+ years of executive administrative experience supporting Director-level or above leaders, ideally in technology, financial services, or a regulated enterprise environment.
• Demonstrated mastery of Microsoft 365 (Outlook, Teams, PowerPoint, Excel, SharePoint) and modern collaboration tools (Slack, Confluence, Jira).
• Strong written and verbal communication skills with the ability to draft executive-level correspondence.
• Proven ability to manage multiple competing priorities under pressure with high accuracy.
• Demonstrated discretion handling confidential, regulatory, and personnel information.
• Proficiency with corporate travel and expense systems (Concur or equivalent).
• High school diploma required; Bachelor's degree preferred.
Preferred Qualifications
• Prior experience in financial services, payments, or a similarly regulated industry.
• Familiarity with technology org rhythms: agile ceremonies, release calendars, on-call schedules, and incident communications.
• Working understanding of identity/security concepts (SSO, MFA, OAuth) sufficient to triage stakeholder requests intelligently - not a technical role, but technical fluency is a strong plus.
• Experience supporting a manager with a portfolio of side ventures and personal LLCs (clean separation of corporate vs. personal scope).
• Bilingual English/Spanish is a plus, given the South Florida hub.
• Notary public certification (FL) is a plus.
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
About Us
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the Team
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.